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Regal Honda - Service Center

Lakeland, FL

4.4
2,344 Reviews

2,344 Reviews of Regal Honda - Service Center

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October 11, 2024

They charged me for work they did not do, very disappointing. I would not trust them again. More

by rodneyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Oct 15, 2024 -

Regal Honda responded

Thank you for bringing this to our attention. We sincerely apologize if you feel you were charged for work that was not completed. This is not how we conduct business, and we take your feedback seriously. Please reach out to Chrissy - Service Lane Manager so we can discuss this further.

October 11, 2024

Service was esxelent. Found the issue and fix them. They myself happy. Austin did a great job. More

by velazquez_noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin.
Oct 15, 2024 -

Regal Honda responded

Thank you!

October 08, 2024

Levy was our service technician. He was kind, explained things clearly, and answered all our questions to our satisfaction. More

by BURG2420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geo Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Binegar
Oct 15, 2024 -

Regal Honda responded

Thank you so much for your positive rating for your recent visit to Regal.

October 08, 2024

Ray had about five completed cars on his desk and he wasn’t noticing us! Long wait for oil change! More

by Ilene Scogin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

October 04, 2024

Worst service I've ever received and my veh is still not fixed. Don't recommend anyone use them. More

by Brenda 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Honda responded

Thank you for your feedback. We sincerely apologize for the ongoing issues you've experienced. We understand how frustrating it must be to deal with repeated issues, and we're truly sorry for the inconvenience this has caused.

October 04, 2024

My thoughts were very positive with the hospitality staring with our sales department Jarrod constine. He was very helpful kind , great customer service, very knowledgeable, I want to thank the manage More

by Minerva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrod Costine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Honda responded

Congratulations on your new car! We’re happy to hear you enjoyed your experience at Regal.

October 03, 2024

Levi was our salesman, he is a very upbeat and pleasant person to work with. Thomas our sales mgr, was able to put a KIA, RAV4 and a CRV side by side for comparison and test driving. Ryan the finance mgr. More

by mneels
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Bildoeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Campbell
Oct 15, 2024 -

Regal Honda responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

October 01, 2024

It’s always a great experience. Majority of the time I am in and out. More

by LISSHARAXHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Honda responded

Thank you!

September 29, 2024

Ray always does a great job. I hope your show him the appreciation he deserves More

by WALKERORLN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff, thank you.

September 28, 2024

Overall excellent. Returned my phone call right away which is important to the customer. I was told exactly what to expect More

by RAMESHSHAHFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Regal Honda responded

Thank you so much for taking the time to leave a 5-star review. We really appreciate your business.

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