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Regal Honda - Service Center

Lakeland, FL

4.4
2,342 Reviews

2,342 Reviews of Regal Honda - Service Center

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October 17, 2024

He literally just left early despite being the assigned advisor. This led to a 30-minute wait that ended up exceeding the possible timeframe for a repair. I had to reschedule based on the staff's recommend More

by Mike Hammond
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Regal Honda responded

I’m really sorry to hear about the mix-up with your service advisor and the resulting delays. That’s definitely not the experience we want for our customers. Thank you for bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and ensure a smoother experience in the future. We appreciate your understanding and patience!

October 17, 2024

Ray is my favorite been using him for many many years he is the best. Always makes sure the customer is satisfied More

by LINDAKBROCK1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

We’re really grateful and appreciate you taking the time to share your experience with us.

October 16, 2024

"Five Star" Ray Taylor greeted me upon my arrival and paid careful attention to my descriptions of areas of concern. He texted me his contact information and kept me informed of my car's progress. I wa More

by ANDREASCHAPMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us. We hope to see you again.

October 16, 2024

Chrissy Hartman was awesome! She should be the g m, she absolutely knows how to treat people right More

by Flynavyvp4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

Thank you.

October 16, 2024

Dealership delivered wrong car and did not reimburse me completely for auto-payment, then was snippy when I pursued it. I still have not been completely reimbursed. More

by luckybarton
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Regal Honda responded

I’m very sorry to hear about your experience with the wrong vehicle delivery and the issues with reimbursement. That’s frustrating, and it’s unacceptable for you to feel dismissed when pursuing a resolution. We take this seriously and want to make it right. Please reach out to us directly so we can address your concerns.

October 15, 2024

nice poeple and good services very freindly amigos and have a good selection of honda lpve it More

by kf4jzc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

Thank you!

October 15, 2024

Very pleasant and cordial. He made me feel welcomed and was very polite and informative More

by shiry_epoh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

We're here to help you anytime!

October 13, 2024

Excellent service plus a free wash quick feedback from the service advisor. Happy with the result More

by GHUSNA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Binegar
Oct 15, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us.

October 11, 2024

They charged me for work they did not do, very disappointing. I would not trust them again. More

by rodneyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Oct 15, 2024 -

Regal Honda responded

Thank you for bringing this to our attention. We sincerely apologize if you feel you were charged for work that was not completed. This is not how we conduct business, and we take your feedback seriously. Please reach out to Chrissy - Service Lane Manager so we can discuss this further.

October 11, 2024

Service was esxelent. Found the issue and fix them. They myself happy. Austin did a great job. More

by velazquez_noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin.
Oct 15, 2024 -

Regal Honda responded

Thank you!