Regal Honda - Service Center

Service is great THANK YOU STACY :-) We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sw We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sweet young lady, always keeping us updated and making sure we were comfortable during our wait. I have owned three Honda's the last two CRV's, and I must say I feel comfortable recommending Regal to everyone. More

Surprised to see the negative reviews I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for 7 years and have had very few complaints, mostly about not being contacted while waiting for service to be done. The waiting area is clean, the coffee and snacks superb - and usually (almost always) the communications about what is being done and costs are clear and accurate. (The WiFi is a plus; the customer service waiting room is like a second office for me.) More

False Advertisement, In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratche In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratched / matched the prize in the amount of $250.00. He visited the dealership and spoke to Scott and Scott talked as if he was going to honor the scratch-off. Scott took the game card entering the dealership office, upon his return he came back out stating he could not honor the prize unless he was purchasing a vehicle from Regal. We quickly pointed out to Scott that no where on the card stated a vehicle had to be purchased in order to receive the valued gift. A few day''s later while having my Honda Accord serviced I spoke with a serviceman explaining to him about our previous experience with the game card. The servicemen inquired about the incident with Scott and of course Scott acted as if he was not familiar with us talking with him a few days before and he no longer knew where the scratch-off card he took from us was. I attempted to contact the owner of the dealership, Mr. Campisi and as of date I have left multiple messages and still have not received a call back. Also we visited the dealership to inquire on our experience and we were told that John vanilla would be contacting us and as of date he has failed to do so as well. My family and I have done business with Regal Lakeland for over 20+ years. I have purchased multiple vehicles (3 NEW) and my daughters all have purchased from them as well. I have always considered them to be a business of integrity and value their customer's. I am disappointed in the misleading tactics the Regal has resulted to in attempt to market / advertise in the community. Now, I see why the slogan "Customer is King" is no longer used! Since February I have spent over $1,800.00 in the service department for an oil leak on my Honda Accord and as of date it's still not fixed. My experience most recently has not been a good experience! More

Terrible service and follow up Took my new 2016 CRV in for initial service on the extended service plan . While typing in the information the oil change came up as $30 , not bad I Took my new 2016 CRV in for initial service on the extended service plan . While typing in the information the oil change came up as $30 , not bad I thought for a full synthetic change . I asked Misael Burgos #844 about the oil and he said they a 50/50 synthetic blend . Later in checking the manual this is not what the vehicle uses , it's a full synthetic , the paperwork does not indicate what they used . Service plan calls for a change at 7506 , brought in at 7329 a difference of 177 miles . Service plan calls for next visit at 15,000 - techs sticker calls for 12,329 , difference of 2,671 . Why such a difference , whats in the vehicle ? What about the warranty ? Next is the eco shield plan which is due for re-application in Sept , I was there on 8/27 . They only do it during the week which was not explained to me and I live in Kissimmee. Finally got to someone and was told they'd try to get an exception for a week end or work on a loaner , still have heard from no one . Amanda was to have called last Friday as communicated through a young lady who called regarding the experience of the service visit , no call . Tires were set at 37 as there was a rotate and balance , should have been at 32 . After the service check tire indicator came on so I called the dealership and got to Donnie ext 1174 . Explained I was at work and not in the vehicle and would call back later lo walk me through the steps for a re set . left 2 messages and never received a call . Got in the manual and finally figured it out . Wash and vaccum . This is a CRV , only the front floor mats were done . I was hoping HONDA would contact me about the service provided but have not received a communication . I WILL find a contact method and send this experience to them . Having been in the food service industry for 45 years I can tell you any customer would drop us like the proverbial hot potato in a minute and go to another supplier because of this type of service . I unfortunately am stuck with this dealership . Don't respond with please call ________ , you've got my phone numbers . More