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2,381 Reviews of Regal Honda - Service Center
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May 20, 2019
Excellent. Informative and good communication regarding services needed. Amicable with utilizing most cost effective coupon. Convenient and comfortable waiting c Informative and good communication regarding services needed. Amicable with utilizing most cost effective coupon. Convenient and comfortable waiting conditions. Despite the services performed there wasn’t a long waiting time. More
by nordquists
Employees Worked With
Kyle Cook
May 18, 2019
Recall visit for sliding doors on my Odyssey. The service tech did an outstanding job. He was very through, friendly and professional. There was a mix up with parts, which was not his fault, and w The service tech did an outstanding job. He was very through, friendly and professional. There was a mix up with parts, which was not his fault, and we had to come back a second time to get the repair working properly. Even though it wasn’t the smoothest experience, the technician worked very well with us and I would recommended the service department. More
by Myhonda
Employees Worked With
Kyle cook
May 16, 2019
first oik change and tire rotation My service rep, Justin, was friendly and helpful. Wait time was quick. Waiting area was clean and comfortable. This was my first visit to Regal since My service rep, Justin, was friendly and helpful. Wait time was quick. Waiting area was clean and comfortable. This was my first visit to Regal since purchasing my HR-V. More
by butterflyblue10
Employees Worked With
Justin Montgomery. Don't remember the ladies names.
May 16, 2019
Best service I always have my car serviced by the dealer. I know that my car is being serviced by people who know the ins and outs of a Honda. I do not worry tha I always have my car serviced by the dealer. I know that my car is being serviced by people who know the ins and outs of a Honda. I do not worry that anything is overlooked. My service advisor, Chrissy is always helpful. I know that my car is getting the best servic available. More
by Sally55
Employees Worked With
Chrissy
May 15, 2019
great service! Breath of fresh air! A dealership that actually has great customer service! Customer lounge is comfortable and clean with snacks and free coffee and w Breath of fresh air! A dealership that actually has great customer service! Customer lounge is comfortable and clean with snacks and free coffee and water. They make your visit as comfortable as possible. More
by pc
Employees Worked With
Alex Rosaro
May 15, 2019
Great service always! Love Regal, they always go above and beyond with all my service needs. They are extremely friendly and always enjoy waiting because of all the positiv Love Regal, they always go above and beyond with all my service needs. They are extremely friendly and always enjoy waiting because of all the positive vibes 💖 More
by adana1989
Employees Worked With
Tony & Megan
November 24, 2017
Experience I would recommen my friends and family here, customer service was very good. I can say the young man took his time with me and explained everything a I would recommen my friends and family here, customer service was very good. I can say the young man took his time with me and explained everything about what was going on and what I was looking for in a car. This young man took his time with me and I thank him for that! Le Daris Smith I would recommend my Love one to you sir! Again thank you for helping me . More
by Smith74
Employees Worked With
Ledaris Smith
August 25, 2017
Service is great THANK YOU STACY :-) We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sw We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sweet young lady, always keeping us updated and making sure we were comfortable during our wait. I have owned three Honda's the last two CRV's, and I must say I feel comfortable recommending Regal to everyone. More
by Cin-Sational
Employees Worked With
Stacy Lague
August 25, 2017
Surprised to see the negative reviews I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for 7 years and have had very few complaints, mostly about not being contacted while waiting for service to be done. The waiting area is clean, the coffee and snacks superb - and usually (almost always) the communications about what is being done and costs are clear and accurate. (The WiFi is a plus; the customer service waiting room is like a second office for me.) More
by Satisfied
Employees Worked With
Bruce Knowles
July 11, 2017
False Advertisement, In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratche In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratched / matched the prize in the amount of $250.00. He visited the dealership and spoke to Scott and Scott talked as if he was going to honor the scratch-off. Scott took the game card entering the dealership office, upon his return he came back out stating he could not honor the prize unless he was purchasing a vehicle from Regal. We quickly pointed out to Scott that no where on the card stated a vehicle had to be purchased in order to receive the valued gift. A few day''s later while having my Honda Accord serviced I spoke with a serviceman explaining to him about our previous experience with the game card. The servicemen inquired about the incident with Scott and of course Scott acted as if he was not familiar with us talking with him a few days before and he no longer knew where the scratch-off card he took from us was. I attempted to contact the owner of the dealership, Mr. Campisi and as of date I have left multiple messages and still have not received a call back. Also we visited the dealership to inquire on our experience and we were told that John vanilla would be contacting us and as of date he has failed to do so as well. My family and I have done business with Regal Lakeland for over 20+ years. I have purchased multiple vehicles (3 NEW) and my daughters all have purchased from them as well. I have always considered them to be a business of integrity and value their customer's. I am disappointed in the misleading tactics the Regal has resulted to in attempt to market / advertise in the community. Now, I see why the slogan "Customer is King" is no longer used! Since February I have spent over $1,800.00 in the service department for an oil leak on my Honda Accord and as of date it's still not fixed. My experience most recently has not been a good experience! More
by tlaste01
Employees Worked With
Scott Townsend
