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Regal Honda - Service Center

Lakeland, FL

4.4
2,452 Reviews

2,452 Reviews of Regal Honda - Service Center

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April 04, 2025

I had an appointment set up. I brought my car in, two hours later they called and said the part was not in and they couldn't repair it. More

by Justinechicago
Recommend Dealer
No
Employees Worked With
Brooke Hartley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Hartley
Apr 04, 2025 -

Regal Honda responded

Thank you for your feedback, and I sincerely apologize for the inconvenience caused. We understand how frustrating it can be when plans don't go as expected. Please reach out to Rachael Folds Parts Manager 863-333-4664 so we can look in to this matter or send me your information and we will contact you.

April 02, 2025

Environment is friendly is comfortable. Drinks and snacks are good. Cost of repair was expensive More

by Hulya
Recommend Dealer
Yes
Employees Worked With
Nick Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simpson
Apr 03, 2025 -

Regal Honda responded

Thank you for the review and feedback. We appreciate you trusting the Regal Honda team with your vehicle's repair and hope you won't hesitate to reach out if we can be of service again in the future!

March 30, 2025

Regular oil change. But after years coming to you I no longer will. You used to be a place that I could trust to help me keep my car in good shape at a good price. Now y More

by BMIN916
Recommend Dealer
No
Employees Worked With
Leo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Garcia
Mar 31, 2025 -

Regal Honda responded

It's disappointing to hear about your recent experience with us. We strive to provide valuable service and it's clear we fell short this time. Your feedback is important, and we'd like the opportunity to address your concerns directly. Please feel free to reach out at your convenience so we can discuss further options for you. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

March 29, 2025

Appear to really be anxious to answer all of my questions that I have about my vehicle. More

by reedpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Regal Honda responded

Your glowing review brightened our day! Hope to see you again soon! - Regal Honda

March 28, 2025

Shalymov ad Chrissy were very helpful and explained everything to me about the recall and the servicing of my brakes. Thank you for everything. More

by Narde)o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Regal Honda responded

Narde)o, we're delighted to hear that Shalymov and Chrissy provided helpful service during your visit at Regal Honda. Thank you for sharing your experience with us!

March 27, 2025

Michael Hall was very helpful and stress-free. Made the whole thing feel like a friend helping me out. Even when I had a brake issue the next day, it was no big deal. More

by evfrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Mar 28, 2025 -

Regal Honda responded

We're delighted to hear that Michael Hall made your experience at Regal Honda feel like a friendly and stress-free process. It's great to know he was there for you even when an issue arose. Thank you for sharing this feedback!

March 22, 2025

Chrissy was exceptional! She was courteous, super responsive, explained exactly what was being done with my car and gave me updates throughout the day. She made the process p More

by katie50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Regal Honda responded

We're delighted to hear that Chrissy provided such exceptional service at Regal Honda! It's great to know she kept you informed and made the process smooth. Thank you for sharing your experience with us!

March 17, 2025

It always seems like there’s chaos at this location. The advisor was great however it took a really long time for an oil change and I have never actually been able to get a car wash there despite the fa More

by eluvcigars
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Honda responded

We're sorry to hear that you had a poor experience at our dealership. We strive to provide exceptional service to all our customers, and we're disappointed that we fell short in your case. Please contact me directly Johnny Mullins - Service Manager so we can discuss this further. We appreciate your input and value the chance to enhance our service.

March 14, 2025

This dealership is unorganized and has terrible communication with their customers. Never answer the phones at the service dept. Very unaccomindating to warranty holders. It's like pulling teeth to More

by Lilly_Barbour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Hartley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Honda responded

Lilly, I'm sorry to hear about the communication issues you've experienced. It's great to know that Brook was able to assist you effectively, and we'll certainly pass along your kind words. We appreciate your feedback and are committed to improving our service for all customers. If there's anything else we can do for you, please reach out at any time. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

March 13, 2025

Sheron is the best the financial guys can be misleading and the service people try hard More

by rynfr8dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Regal Honda responded

Thank you for the review and feedback. We hope you won't hesitate to reach out the next time our Regal Honda team can be of assistance!