Regal Honda - Service Center

Even though it was very busy, wilson kept me updated on the progress and was very professional the progress and was very professional More

It's impossible to get your service advisor on the phone. The parts department is a complete joke. They wanted me to look for the part. They told me the wrong part to purchase. Austin was great. I don't thin The parts department is a complete joke. They wanted me to look for the part. They told me the wrong part to purchase. Austin was great. I don't think I will buy or get my car serviced there again. More

Upon arrival, I waited almost 20 mins before anyone attended to me. Megan was not assigned to me but she was willing to help and expedite the service. I appreciate her kindness to assist me and made su attended to me. Megan was not assigned to me but she was willing to help and expedite the service. I appreciate her kindness to assist me and made sure my service was done in a reasonable amount of time. Even more, I appreciate the car wash although I notice after the fact that my tire caps were not returned after inflating my tires. More

They were very busy but everyone was polite and helpful. Very caring dealership Who cares about their customers Very caring dealership Who cares about their customers More

everything went smoothly. The wait just took longer than expected everyone was kind a courteous The wait just took longer than expected everyone was kind a courteous More

Get service , Doug we deal with 20 years ago when I bought my first Honda Pilot, he so knowledgeable and knows what he’s talking about , Wonderful to work with and his service is Excellent bought my first Honda Pilot, he so knowledgeable and knows what he’s talking about , Wonderful to work with and his service is Excellent More

I had a 1pm appointment for recalls on my vehicle. When I arrived I was ignored. Finally someone asked if I had an appointment. I said yes. The person came back and said Rob my service writer had gone When I arrived I was ignored. Finally someone asked if I had an appointment. I said yes. The person came back and said Rob my service writer had gone home for the day. I was then informed they would try to find someone else. I kept asking people if anyone actually worked there. After 15 minutes or so I was advised everyone was on the phone with other customers. I'm sitting in my van watching through the glass windows the staff on phones and visiting with each other. I kept telling people I was just dropping off the vehicle and I had a ride home. Eventually Cristy showed up to check in my vehicle. She had to first check if my parts were in, really? It wasn't a surprise visit to your dealership. When it was finally decided the parts were in I could actually leave my vehicle with your dealership. This process of dropping off my vehicle for an appointment took a very long time. Your dealership is so very disorganized. I honestly can't recommend your service department to my friends. More

Service advisor was great it is the mechanic's that don't do their jobs like they are supposed to. do their jobs like they are supposed to. More

They said Brandon was my representative. I did wait about 1/2 hour in line to be checked in. But as soon as he did, he courteous and efficient I did wait about 1/2 hour in line to be checked in. But as soon as he did, he courteous and efficient More

People are great, very friendly. Didn't get the car washed and my mpg dropped after I pick it up. Didn't get the car washed and my mpg dropped after I pick it up. More