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Regal Honda - Service Center

Lakeland, FL

4.4
2,346 Reviews

2,346 Reviews of Regal Honda - Service Center

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February 15, 2024

Everything is good they are very helpful. Only thing is they give proper timeline how long will it take that way easy to plan my day. I was told it will only take 1 hour but it took over 2 ho More

by eresha1979
Recommend Dealer
Yes
Employees Worked With
It is good but I wish they give proper timeline how long will it take that way easy to plan my day. I was told it will only take 1 hour but it took over 2 hours. If they told me before I could have go home then come back when the work is finished.
Feb 19, 2024 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

February 13, 2024

Chrissy was very knowledgeable and provided excellent customer service. Her focus and ability to act resulted in effective and efficient resolution of required service. She had great communication skills More

by LGMII
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Feb 19, 2024 -

Regal Honda responded

Thank you for taking the time to provide a review, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

February 13, 2024

Got me in quickly did a diagnostic on my car check engine light came on. Told me catalytic converter was going bad have me estimate answered all my questions very knowledgeable and kind More

by KIMES1
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
Feb 19, 2024 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

February 12, 2024

It was great excellent service very professional This is getting to be troublesome filling out my experience More

by bej3333
Recommend Dealer
Yes
Employees Worked With
Shadymov
Feb 13, 2024 -

Regal Honda responded

Thank you.

February 12, 2024

I was there for almost 2 hours. Had to remind cashier that I had the discount card that Rob forgot to include. Service seems to be fine. More

by Sisi
Recommend Dealer
Yes
Employees Worked With
Rob Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Feb 13, 2024 -

Regal Honda responded

We’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for the frustration.

February 11, 2024

Good overall. Sales was great. Finance was ok. Would buy another vehicle from the dealership More

by Kwilliams05
Recommend Dealer
Yes
Employees Worked With
Luke
Feb 13, 2024 -

Regal Honda responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

February 09, 2024

Everything was good starting out and at the very end. However communication was really bad for almost the whole 2 weeks our van was getting fixed. We was told it would be fixed before the week was up, bu More

by teamfyock
Recommend Dealer
No
Mar 05, 2024 -

Regal Honda responded

I'm sorry to hear about the communication issues you experienced during the service of your van. It's understandable that you would be frustrated by the lack of updates and difficulty reaching the service team. Your time is valuable, and we apologize for any inconvenience caused by the delay and poor communication. I'm glad to hear that you were able to speak with the Service manager and that your van was made available the next day.

February 09, 2024

Good service but expensive. Suggest coupons for service discounts by mail /online. Short of staff. More

by JACOSPE
Recommend Dealer
Yes
Feb 13, 2024 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

February 09, 2024

Chaotic, unorganized, and disrespectful of customers time I have no more words to say about this More

by ANDREEUH
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Mar 05, 2024 -

Regal Honda responded

I'm truly sorry to hear about your negative experience. I will ensure your concerns are shared with our team to address any shortcomings in our processes and ensure that steps are taken to improve the customer experience.

February 08, 2024

It was fast and easy. Good communication letting me know when it was done. Pleasant crew More

by fellwagemann
Recommend Dealer
Yes
Feb 13, 2024 -

Regal Honda responded

Thanks for sharing your positive review of Regal.

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