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Regal Honda - Service Center

Lakeland, FL

4.4
2,345 Reviews

2,345 Reviews of Regal Honda - Service Center

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February 28, 2024

Drop off was easy, immediately got ride home. Did have to text after 6 hours to see if car was done but but immediately got response from Meagan that it was ready. Paying was easy and found my ca More

by snickymac
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Mar 05, 2024 -

Regal Honda responded

Thank you for sharing your experience with us! We're glad to hear that the drop-off process was easy for you and that you were promptly provided with a ride home. We apologize for the delay in communication about the status of your car, but we're pleased that Meagan was able to quickly respond and let you know that your car was ready.

February 26, 2024

Went back to Regal Honda to have the tint put on our new 2024 Pilot. Once again greeted by Austin to get the work completed. Very pleasant person, always eager to help and seemly always in a happy mood eve More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Crowley
Mar 05, 2024 -

Regal Honda responded

It's fantastic to know that they were both professional, helpful, and eager to assist you and your brother with your vehicles. We truly appreciate your kind words and your recommendation.

February 22, 2024

Good but a bit long for oil change (2 1/2 hours) Able to get in on short notice More

by CARLASTEVENS
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Jul 11, 2024 -

Regal Honda responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

February 22, 2024

Everyone was very professional, waiting area was clean with refreshments. I'm done take it or leave it! More

by cadams195814
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Mar 05, 2024 -

Regal Honda responded

Thank you for sharing your experience with us! Your satisfaction is important to us, and we're glad that we were able to provide you with a positive experience.

February 21, 2024

We had the Oil changed. We just waited. The environment was pleasant Staff was friendly More

by shartigger56
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Mar 05, 2024 -

Regal Honda responded

I'm glad to hear that you had a pleasant experience during your visit for an oil change. I'm pleased that our staff made you feel welcome.

February 21, 2024

My Passport had 2 recall and I got the oil changed and tires rotated. I had an appointment but still had to wait about 5 to 10 minutes for morning drop off. Also had to wait to pay even though car was rea More

by ccruzado
Recommend Dealer
Yes
Employees Worked With
Raul Pagan
Mar 05, 2024 -

Regal Honda responded

Thank you for sharing your experience with us, and I apologize for the inconvenience you experienced during your visit. We strive to provide efficient service and minimize wait times, so I'm sorry to hear that you had to wait for drop-off and payment despite having an appointment.

February 18, 2024

My experience with the dealership was very good. I was made aware of a recall issue that I will receive more information about in the mail. More

by arealmccoy00
Recommend Dealer
Yes
Employees Worked With
Jessica Torres, Jessica Torres
Feb 19, 2024 -

Regal Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

February 18, 2024

It was smooth. No problems. The advisor was very knowledgeable. He answered all my questions. More

by ZZUKOB
Recommend Dealer
Yes
Employees Worked With
Wilson Rodriguez. I think.
Feb 18, 2024 -

ZZUKOB responded

I do recommend Regal Honda

Feb 18, 2024 -

ZZUKOB responded

He was very knowledgeable. He answered all my questions.

Feb 19, 2024 -

Regal Honda responded

Thank you!

Feb 20, 2024 -

ZZUKOB responded

Very knowledgeable. Easy to talk to.

February 16, 2024

We had a great experience. Troy was very knowledgeable and helped us find a car quickly and we made an easy deal. More

by Nan S
Recommend Dealer
Yes
Employees Worked With
Troy Carter
Feb 19, 2024 -

Regal Honda responded

Congratulations on your new car!

February 15, 2024

Everything is good they are very helpful. Only thing is they give proper timeline how long will it take that way easy to plan my day. I was told it will only take 1 hour but it took over 2 ho More

by eresha1979
Recommend Dealer
Yes
Employees Worked With
It is good but I wish they give proper timeline how long will it take that way easy to plan my day. I was told it will only take 1 hour but it took over 2 hours. If they told me before I could have go home then come back when the work is finished.
Feb 19, 2024 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

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