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Regal Honda - Service Center

Lakeland, FL

4.4
2,461 Reviews

2,461 Reviews of Regal Honda - Service Center

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March 30, 2021

Had an appointment at 8:30 in the morning didn’t leave until 1230 just for an oil change and rotate balance. I was the last one in the waiting area until lunch time. My oil change was less than my tire ro More

by PAPITODENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Regal Honda responded

We apologize for the inconvenience, this kind of wait time is out of the ordinary for our dealership & we would like to look into this further. Could you please provide your name & telephone number so we can access your records? You can reply back privately or through email to alaina.s@regallakeland.com

March 30, 2021

The place was extremely busy but Ray always takes time with his customers. He kept me informed as to what was going on and I was done quickly given the customer volume when I was there. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Regal Honda responded

We love hearing what a great job that Ray did taking care of you and we appreciate your patience at such a busy time :)

March 29, 2021

My actual service provider (Barske) was amazing. However, Chrissy, the person who greeted me, was rude, and I felt like she was trying to convince me to switch my appointment because it was busy. I had a nai More

by jaimed731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Regal Honda responded

Thank you for your feedback, we will address this experience with our staff. We do not condone any customer not feeling welcomed for any reason. If you would like us to assign another adviser going forward please send your contact information to customer service manager, Alaina Southern at alaina.s@reagallakeland.com.

Mar 29, 2021 -

jaimed731 responded

Thank you. I tried to email, but it was kicked back. My email address is jaimed731@hotmail.com.

March 29, 2021

Very pleased with Chrissy, we were early and she greeted us enthusiastically, she got us in and out in a timely manner. We were in for a tune up. More

by jjones95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Regal Honda responded

Thank you for choosing Regal to do your vehicle's tune-up!

March 29, 2021

Very attentive personnel. Happy with the service provided by this dealership. The only complaint was the time I had to wait to get a ride home from them, other than that I have no complaints. More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but he is not listed
Mar 29, 2021 -

Regal Honda responded

Laura, Thank you for your feedback, we apologize for the inconvenience and are going to hire some more staff in efforts to keep the wait time down. see you next time!

March 29, 2021

Regal Honda service has always provided excellent service.The recent service prepped my car for a move out of state, I will miss the Regal service center. More

by Jenifer S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 30, 2021 -

Regal Honda responded

Good luck on your move Jenifer, we will miss you!

March 28, 2021

Chrissy did a great job of making sure our needs were met for this service visit. She is so nice to work with and puts the customer first. More

by irelandfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Regal Honda responded

Thank you!

March 27, 2021

Regal Honda Lakeland, they make my dream come true to be an owner of a Civic Type R, now it's the only dealer i take my Civic Type R for maintenance or anything else, very friendly crew and helpful. More

by RODRIGUEZ.TECH78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Betances, Angelo Mendez, Sammy De La Rosa
Mar 29, 2021 -

Regal Honda responded

Thank you & congrats on your Civic Type R!!!!

March 27, 2021

Quick and courteous service from a great staff. Your advisor Adam Phillips was great. He followed through on a request as promised. Easy in and out service. More

by JJPABON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 29, 2021 -

Regal Honda responded

Thank you!

March 26, 2021

You guys provided a great service. John was very knowledgeable and helpful. Got us in and out at a reasonable time.. Great job to the team!! More

by SHANNONPARKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sinnerarad
Mar 29, 2021 -

Regal Honda responded

Thanks Shannon

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