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Regal Honda - Service Center

Lakeland, FL

4.4
2,344 Reviews

2,345 Reviews of Regal Honda - Service Center

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March 10, 2024

Fantastic The workers are very attentive and provide very good treatment and service. everything on time and very good service More

by jesusricabal
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Mar 12, 2024 -

Regal Honda responded

It's great that everything was on time and that you received top-notch service throughout your interaction. Thanks for the feedback!

March 08, 2024

I sent my parents today to Regal in the trusted hands of Chrissy. As always, she did a great job for them. She honors her word and is very dependable. She is the "Queen of Customer Service." More

by MD1
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Regal Honda responded

It's wonderful to hear that Chrissy continues to excel in providing excellent customer service at Regal. Chrissy's dedication to honoring her commitments and being dependable is truly admirable. Being referred to as the "Queen of Customer Service" is a testament to her commitment to excellence. Thank you for sharing their positive experience!

March 08, 2024

Megan is very knowledgeable, friendly and knows what to do at the dealership! Give her a raise! More

by BETHWALI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Mar 08, 2024 -

Regal Honda responded

It's wonderful to hear such high praise for Megan! Thank you for sharing your positive experience!

March 08, 2024

Oil change to 2012 Acura TSX. Mechanic did not re-install plastic cover over bottom of engine. Been 2 months, never noticed. Cant prove it. They just did not want to do the extra More

by D_H_Gore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Torres
Mar 12, 2024 -

Regal Honda responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

March 06, 2024

Austin & Freddie worked together to get me out of the vehicle that was giving me trouble and into a new vehicle at the right price. More

by ed.fahner
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez & Freddie
Mar 08, 2024 -

Regal Honda responded

It's great to hear that Austin and Freddie were able to assist you in transitioning out of your vehicle and into a new one at a price that worked for you. It sounds like they worked together efficiently to ensure a smooth process and find the right solution for your needs.

March 06, 2024

I had my fuel filter changed on 3/1/24 afterwards my car smell like gas for three days, my car has a delayed startup after work was performed on my car. I had to return in 3/4 to correct the issues. My car More

by LAVETRICE53
Recommend Dealer
No
Employees Worked With
Austin Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Mar 08, 2024 -

Regal Honda responded

I'm sorry to hear about the issues you've experienced. If your car still isn't performing as expected, it may be necessary to bring it back to the dealership for further inspection and possible repairs. You might want to communicate your concerns with the service department and ask them to thoroughly check your vehicle to ensure that all issues are properly diagnosed and resolved. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

March 03, 2024

The wait time was reasonable, and Austin Smith hospitality and professionalism was top tier. Outstanding More

by ANTWUN1
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Mar 05, 2024 -

Regal Honda responded

I'm glad to hear that you had a positive experience during your visit! Providing top-tier hospitality and professionalism is a priority for us, and I'm delighted that Austin delivered exceptional service. Your feedback is greatly appreciated.

March 01, 2024

All people looks very nice, the office need a little bit improvements, the used cars are clean, Victor is a very good person, polite and has a direct talk. More

by dgherrera_78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Víctor, Edwin
Mar 05, 2024 -

Regal Honda responded

Thank you for sharing your feedback with us! We're glad to hear that you found our team to be nice and that you had a positive interaction with Victor. We appreciate your input regarding the office environment and will certainly consider your suggestion for improvements.

March 01, 2024

Good experience, just costly. It would be nice to receive coupons or discounts Maybe after so many oil changes More

by Jakeluke2005
Recommend Dealer
Yes
Mar 05, 2024 -

Regal Honda responded

I'm glad to hear that you had a positive experience overall. Cost can certainly be a concern when it comes to vehicle maintenance. I'll be sure to pass along your suggestion to our management team. Your feedback is valuable to us, and we're always looking for ways to improve our services and make them more affordable for our customers.

February 29, 2024

I enjoy the service process at Regal Honda. From check in, to advisor to service technician. Each person has and does their part, a well oiled machine! They have have a great waiting area wit More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Greenhow
Mar 05, 2024 -

Regal Honda responded

We're thrilled to hear that you enjoy the service process at Regal Honda and that our team members work together seamlessly to ensure a smooth experience for you. Providing excellent service from check-in to completion is our goal, and we're delighted that we met your expectations.

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