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Regal Honda - Service Center

Lakeland, FL

4.4
2,462 Reviews

2,462 Reviews of Regal Honda - Service Center

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April 09, 2021

Very clean and fast courteous service Wait time was Very clean and fast courteous service Wait time was minimal. Also received certificate for breakfast at Charlie’s Was ask about a car no was b More

by DSCIZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Regal Honda responded

We appreciate you choosing regal for your vehicle's service/repair needs!

April 08, 2021

Chrissy is that service advisor that is friendly, gets you in and on your way quick. She covered what we needed to save for in regards to future service as well. I loved it when RegL would vacuum the ins More

by Meredith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Regal Honda responded

Thanks for the feedback Meredith!

April 08, 2021

usually I receive reasonable service. This time I requested two services but only one was performed. I could not wait several more hours for the second item to be completed. More

by RMASDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Regal Honda responded

Thank you for taking the time to leave us feedback on your recent visit to our service department. We hate to hear that you were not completely satisfied with the service that you received. Rob will be reaching out to you to discuss what we can do to complete the service that you requested. Thank you again for choosing Regal for your vehicle's service/maintenance needs!

April 08, 2021

Great dealership. Normally would give 5 stars but we were unable to get a ride (shuttle) back to the dealership because they had our phone number incorrect. Finally after about a 1/2 hour, I was able to cont More

by DROPBOCKS
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Regal Honda responded

Yikes, sorry about the mix up.

April 08, 2021

I bought my 2021 Honda Ridgeline truck on 04/02/2021 and working with Austin was excellent. Very polite and helpful. I was very impressed with the Honda sales manager, Thomas Farris. He went the ex More

by donald.wright1329
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny Glover, Sammy De La Rosa
Apr 09, 2021 -

Regal Honda responded

Donald, Thank you for your kind words & for choosing Regal. Congratulations one your new Ridgeline -- stop by anytime to say hello!

Apr 10, 2021 -

donald.wright1329 responded

I will be stopping in on Monday to get my protective finish on my 2021 honda ridgeline. My friend Barbara loves my truck and she wants one also and when she is ready I will be bringing her up to Lakeland Honda for a good deal on a ridgeline. My friends say it has the comfort and smoothness of a sedan or wagon with a bed on the rear. It has so much room you think your driving a suv.

April 07, 2021

Rob Young at Regal Honda always does a great job in keeping me informed and getting the right work done. The maintenance team is top notch. More

by ALANEHLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Regal Honda responded

Thank you Alan! We agree Rob does a great job of communicating with his customers.

April 07, 2021

My experience with Regal Honda and their staff especially Dustin and Adam has always been great. I would recommend Regal and their sales team to seek great customer services at your location More

by joycerich52
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dustin Brown
Apr 08, 2021 -

Regal Honda responded

Thank you Joyce! We agree Dustin and Adam do a great job of taking care of their customers :)

April 07, 2021

My first maintenance experience was very good. Ray and his crew were pleasant & efficient. They explained everything to me in a manner I understood I was pleased More

by Sandeegreen2013
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Regal Honda responded

Thank you, it only gets better from here!

April 06, 2021

Jessica Torres was amazing! She did everything she could to help me. I was so close to just giving up on my truck and was able to get me to change my mind! And I am so happy did!! She had great customer ser More

by LORAINE_AGUILAR89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Apr 07, 2021 -

Regal Honda responded

Thank you for trusting us with your truck!

April 06, 2021

Customer service was excellent, Polite courteous. Eco detail auto wash interior and exterior was outstanding cars like brand new. I highly recommend to friends and family. More

by MLFRAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sinnerard
Apr 07, 2021 -

Regal Honda responded

Thank you!

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