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Regal Honda - Service Center

Lakeland, FL

4.4
2,458 Reviews

2,459 Reviews of Regal Honda - Service Center

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May 18, 2021

I have been here only twice once for parts and once for service and it was very good. So I think that’ s saying enough More

by slderbostic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard
May 18, 2021 -

Regal Honda responded

We appreciate your business!

May 17, 2021

Chrissy is always helpful, makes us feel like family, makes us feel welcome. She lets us know what services are needed for our vehicle. She is amazing! More

by PATRON83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Regal Honda responded

We agree, Chrissy is pretty amazing!

May 14, 2021

Polite , listened to what I had to say, problem solved, responded to texts and calls in timely manner. Wait time is ridiculous however not fault of service managers More

by ELACH
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
May 19, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle's service/maintenance needs!

May 14, 2021

Came in for oil change car needed an update was in and out in just over an hour when they thought maybe couple of hours More

by Boondocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brown, Jessica Torres, John Sinnerard, Levi Dillard
May 14, 2021 -

Regal Honda responded

Thanks for the great rating :)

May 14, 2021

As always another great experience with servicing my vehicle. They are very honest about the recommended services and take the time to listen to any concerns. More

by h_sonera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brown, Angelo Mendez
May 14, 2021 -

Regal Honda responded

Thank you, we appreciate your kind feedback!

May 14, 2021

Adam kept me posted on all that was going on with my van. I really appreciated Adam letting me know when they finished the work, so I could pick up my van. Thank you More

by NUTMEGGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips-5 stars
May 14, 2021 -

Regal Honda responded

Thank you!

May 14, 2021

Good service, did not try to sell extra services. Excellent adviser, Levi was a great help! But another unknown person reset my a/c to extreme cold temperature- Thani did not appreciate! More

by tomhelfla38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
May 19, 2021 -

Regal Honda responded

Thank you Tom!

May 13, 2021

Not happy with service. Pd. To have tired rotated n it was not done. Worker did not go over report with me. Car was wet not vacuumed. Very poor service! More

by GREE1919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Regal Honda responded

We no longer do the courtesy vacuum, it is an added service that must be requested, but still do the free carwash! We apologize for the inconvenience. We reviewed the photos of your vehicle at time of drop off, and the tires were indeed rotated, their are distinct markings on the rims. If you would like to discuss further please contact customer service manager Alaina Southern at 863-333-4633

May 13, 2021

When I went in to get an oil change the staff was very efficient, helpful. Overall I was very pleased with the service I was given More

by EPADGETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Regal Honda responded

glad we could help!

May 12, 2021

After I explain to them I was in a rush to get to my new job on time, they got me in and out with within 45 minutes. Great service 👍 More

by andreavpacheco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
May 13, 2021 -

Regal Honda responded

Thank you and congratulations on your new job!

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