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Regal Honda - Service Center

Lakeland, FL

4.4
2,458 Reviews

2,458 Reviews of Regal Honda - Service Center

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June 13, 2021

My advisor, Jessica, made my experience amazing! She went above and beyond for me. However, The part should have been covered under recall or warranty More

by nicgtucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jun 14, 2021 -

Regal Honda responded

Thank you for your feedback, Unfortunately we do not decide if things are covered underneath warranty or recall that is the manufacturer. If you think this was done in error please contact your service Advisor or David Voci, Honda Service Manager at 863-687-8000 xt 1082.

June 12, 2021

My Honda was towed in due to a dead battery when it was 5 minutes to closing. I told Levi my situation and because of the time rental cars weren’t an option. Levi told me he would fix the car himself and he More

by Ag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jun 14, 2021 -

Regal Honda responded

Thank you for sharing this story with us & we are glad to have you back on the road again :)

June 12, 2021

efficient. friendly Jessica and Levi kept me posted all the way and the driver that brought me home and picked me up, was very kind and courteous. My first experience with Lakeland Honda and I;m very sati More

by bstcl2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Torres, Levi Dillard
Jun 14, 2021 -

Regal Honda responded

Yay! Welcome to the Regal Family where we strive to give our customers the best experience, next time ask about breakfast :)

June 12, 2021

Still waiting on the part for my recall. Notice said they were in stock, but now a month later and no part? Seems to me it shouldn't take that long. Makes it difficult to consider other services. More

by bratdawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levi Dillard
Jun 14, 2021 -

Regal Honda responded

Thank you for your feedback, we would like to look into this recall part for you but need more information. Please reply back privately with your name and telephone # so we can look up your records or email them to alaina.s@regallakeland.com

June 11, 2021

Regal Honda Service Department has been excellent. I bought my car in 2015, and the Sales Department was also excellent. The salesman for the extended warranty in 2015 was not excellent—he argued becaus More

by DORACHI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jun 14, 2021 -

Regal Honda responded

Thank you for your honest feedback about your experiences with Regal Honda- We are confident when you are ready to purchase another Honda you will love our Finance team as much as you do the Service Department. A lot has Changed in the past 6 years!

June 11, 2021

Great service and customer service will recommend to all family and friends. The service attendant Chrissy was and always is wonderful love the attention everyone puts in their job. More

by PATTITTA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Regal Honda responded

Thank you for choosing Regal Honda!

June 11, 2021

Thank you for taking good care of my honda, even on short notice. I always leave very satisfied with your work. Your employees are so nice. More

by FORESTGREEN97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Regal Honda responded

Thank you Forest!

June 09, 2021

Ray was very informative and quick with his responses. Ray followed up as promised and was able to get my car back sooner than anticipated More

by SSAMAROO0
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Regal Honda responded

Thank you for the feedback on your recent visit to our service department. Ray does a great job going the extra mile for his customers!

June 09, 2021

They are done a job with promised time.and they noticed for me fast when they are done.so I satisfied very much.thank you More

by Jay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Holly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Regal Honda responded

Thank you Jay and we look forward to working with you again on any future service needs that your vehicle may have!

June 08, 2021

Front and back brake job was excellent. I got there and they took care of me and they took me home and pick me up when the car was done. More

by undefinednrique_4545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Regal Honda responded

We appreciate your business!

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