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Regal Honda - Service Center

Lakeland, FL

4.4
2,458 Reviews

2,458 Reviews of Regal Honda - Service Center

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June 18, 2021

This was the 1st I’ve been to this dealership; which was very clean & Rob was super welcoming and sweet, answered all my questions with great detail. More

by Montero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you for the feedback!

June 18, 2021

I went to the location and I see Jessica and she's helping so much thank you very much for your good service , will come back again More

by maherelhelw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jessica, Lisa Cheshire, Matt Bell, Andre Betances, Baziel Cabrera, Clayton Fisher, Mallory Bartle, Ryan Campbell, Fresther Botello
Jun 23, 2021 -

Regal Honda responded

Thank you for your feedback!

June 18, 2021

Everyone was very nice and attentive. I had my oil change and was in and out quickly. A well organized, efficient and friendly group of people. More

by K. Summers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

We value your feedback and look forward to working with you again on any future service needs for your vehicle!

June 17, 2021

Chrissy Hartman is simply the greatest! Always willing to go the extra mile. We will always buy our cars at Regal Honda because of their great service with Chrissy. Best customer service ever!! 👍🏻 More

by charlie_dawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

We love Chrissy, and agree that she is the best :)

June 17, 2021

Visited: for tire rotation & to check car before a trip Service: great Employees: were friendly and professional Car: ran well and was clean! Thank you! More

by AMARYLLISGFPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was told Michael worked on the car., Jessica Torres
Jun 23, 2021 -

Regal Honda responded

Thank you for the feedback on your recent visit to our service department!

June 17, 2021

Does not really follow through and or answer questions. I had to keep calling to get information.just wish had better communication. Maybe better next time More

by jenniferwilson599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Torres
Jun 17, 2021 -

Regal Honda responded

Hi Jennifer, we apologize for any frustration that you have experienced! As I'm sure you saw first hand, we have been short-staffed and have had a bit of an issue keeping up with the volume of repairs that have been brought into the dealership. To that end, we are actively re-staffing and working hard at bettering our communications with our customers. Please know that we appreciate the patience that you have shown and look forward to working with you again on any future service/sales needs that you may have. If you have any other concerns or insights that you would like to discuss, feel free to contact me at (863)577-3205. Thank you again for choosing Regal! Kelli Woodside

June 17, 2021

I came in for an oil change and my tires rotated. I was seen properly and settled in the waiting area. Always clean and employees friendly. More

by CMLEWIS121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you for choosing Regal for your vehicle's service needs!

June 16, 2021

Work was done in a good ti me frame and Rob got what needed to be taken care of after we explained why we came in. More

by ALANDLOR
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you for the feedback regarding your recent visit to our service department!

June 16, 2021

Vehicle Service B 1 6 performed in time agreed. Good communication from dealership. The service associates were helpful and price was reasonable. Dealership was very busy. More

by enmaloney
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle's service needs!

June 15, 2021

Adam the Express service person is a leader. He was short staffed and calmly complete the tasks that needed to be done. I will be back. More

by sweeney19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Jun 16, 2021 -

Regal Honda responded

Thank you & hopefully we won't be short staffed that day :)

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