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Regal Honda - Service Center

Lakeland, FL

4.4
2,344 Reviews

2,344 Reviews of Regal Honda - Service Center

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April 19, 2024

I have always had positive experiences with Honda service. Both technicians I have had appointments with for my CRV have been super pleasant to work with and Raul, on this last appointment was very More

by mas1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon; Raul
Apr 25, 2024 -

Regal Honda responded

Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.

April 17, 2024

Great honest service during my unplanned visit. Austin help get my car fixed quick and let me know when it was finished promptly More

by jackley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Thank you.

April 16, 2024

The wait was almost three hours just for a tire patch. I was told 45 minutes More

by wayne.defreitas
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Honda responded

We're sorry to hear that you had to wait for a long time to get your tire fixed. We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management.

April 15, 2024

I had a terrible service experience. I was drastically overcharged. It took serious effort to get it corrected. The only shining light, and she shone very brightly, was Lisa Morrison, More

by davidsum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Regal Honda responded

We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. Thank you for sharing your experience with us.

April 14, 2024

Megan took care of all my service needs. She was professional and quick to respond More

by dan5800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

April 12, 2024

Always prompt on arrival, and communication is always timely. Service advisor Austin B was quick to offer assistance and went above expectations by staying late to ensure I got my Passport back the same More

by Tammy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin B
Apr 16, 2024 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

April 11, 2024

Everyone in the service center is courteous and very helpful. Much better than other dealers I've dealt with in the past. More

by b2rit
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Brock
Apr 11, 2024 -

Regal Honda responded

Thank you. It has been our absolute pleasure to serve you, and we hope that you return soon.

April 06, 2024

Had a great experience. Austin Hernandez at Lakeland Regal Honda was very helpful, knowledgeable & professional assisting us with the purchase of our new vehicle. He clearl More

by babalou071
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Herrera
Apr 11, 2024 -

Regal Honda responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Congratulations!

April 06, 2024

Excellent customer service in all departments. The team members at Regal Honda really care about their customers' satisfaction. More

by MICHAELBELLIVEAU
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Apr 11, 2024 -

Regal Honda responded

Thank you. We want you to know how much we appreciate your review.

April 05, 2024

Service department is horrible. I took my truck in for a recall. I was told it would only take an hour. 5 hours later, i was told it wasn't going to be finished until the next day. More

by Mike23blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Regal Honda responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We will use the feedback to make us better.

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