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Regal Honda - Service Center

Lakeland, FL

4.4
2,462 Reviews

2,462 Reviews of Regal Honda - Service Center

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July 28, 2021

Good service and personal. Store was clean and comfortable. Calls before and after service were informative and timely. I had a good experience.Thank you. More

by FARMBANK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Jul 29, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle's service/maintenance needs!

July 28, 2021

Very polite helpful staff.Clean waiting area. Courtesy Very polite helpful staff. Clean waiting area. Courtesy van drivers friendly and accommodating. More service representatives would make the process q More

by BEBOOP60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard
Jul 29, 2021 -

Regal Honda responded

Thank you for the feedback! We are actively seeking more service personnel and hopefully will be fully staffed soon :)

July 28, 2021

I came in for a CVT update. I was in and out in no time. As always, Ray in service is always professional, courteous, he makes sure his customers are taken care of. He is an asset to your company. More

by APENNYPIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Regal Honda responded

We love Ray and are so glad that he is a part of the Regal Team :)

July 28, 2021

I was in and out in under one hour for oil change, tire rotation and service, plus a car wash. Regal Honda has treated me right! More

by jcwhite1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Regal Honda responded

Thank you JC!

July 28, 2021

Excellent service. Great customer service. Austin Helped by bringing cars that exceeded our expectations. He made sure we got the deal we needed. Great team. More

by elizabethbernal754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres, Levi Dillard, Megan Barnes
Jul 29, 2021 -

Regal Honda responded

Thank you Elizabeth!

July 27, 2021

They take care of the car and I have never had a problem there. The staff is great. I will continue to deal with them and may get my next lease car from them next year. More

by dlditsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Regal Honda responded

Thank you for your continued loyalty to Regal!

July 27, 2021

Felt very taken advantage of and 'nickel and dimed' all the way thru the process and charged for things that were not fixed. I tried emailing to discuss but was met with short, cold, responses only to have More

by josephabrown01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Regal Honda responded

We hate to hear that you had a less than satisfactory, please contact Customer Service Manager, Alaina Southern at 863-333-4633

July 27, 2021

Regal Honda is a trustworthy and fair dealership. The staff are friendly and helpful each time I’ve needed assistance. Thank you for your quality of service. More

by Dr De Souza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, Amy and Tony [Eco Wash office], Levi Dillard
Jul 27, 2021 -

Regal Honda responded

Thank you Dr. De Souza! We always love seeing you and your wife and of course the brand new puppy :)

July 26, 2021

Chrissy was awesome! She was so sweet. My car was done in a timely manner. Will definitely ask for her when I need service again. More

by TM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Regal Honda responded

Thank you, we look forward to assisting you in the future.

July 26, 2021

Chrissy in Regal service worked me in for an urgent issue on a Friday afternoon. Her understanding and concern were very much appreciated, and the issue was taken care of by the service department in a very More

by JHOWALD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Regal Honda responded

Glad we could help!

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