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Regal Honda

Lakeland, FL

4.5
3,815 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,815 reviews

October 31, 2023

Always liked regal but 3 hours for an oil change and car wash crazy the wife was upset More

by WILCULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Regal Honda responded

We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast and efficient service. Unfortunately, things can sometimes happen that are out of our control. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

October 30, 2023

Everyone very Professional and nice, I had an appointment for 8 got there 7:15 my car was done before nine. They gave me a detailed receipt of what they’ve done to the car. Thank you for your ser More

by dequesadahortensia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

October 29, 2023

I trust both Rob and Ray to give me the top service every time I come. I also trust this dealership as I have purchased and have service done by Regal quite a few times. I highly recommend Regal and i More

by DFDIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Regal Honda responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve. Have a wonderful day!

October 26, 2023

Everything was very quick, well organized, very efficient. They offered us the shuttle service so that we didn’t have to sit there for 3-4 hours. More

by DOWENS1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Honda responded

We’re so happy to hear you had a great experience at Regal.

October 26, 2023

I told Maegan twice in my initial conversation not to do the idol/stop recall. However it was performed and I only found out after I left. I called her back and got her voicemail but I received no response. More

by DENGLUND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Regal Honda responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication

October 25, 2023

My family's been going here for more than a decade and had great luck with Ray, but I'm not so sure anymore thanks to Rob. Tues: *txt msg* Your car was towed to us and Rob will be fixing it Wed: We ha More

by Disabled and Disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Honda responded

We are sorry to hear that your experience didn't match your overall expectations during your recent visit. We take pride in our services, and we apologize for not meeting your expectations. We will address this with our staff and take steps to ensure that all customers receive the assistance they need

Oct 26, 2023 -

Disabled and Disgruntled responded

You don't need to train your entire staff. I've always had a great experience with Ray Taylor. You just need to either retrain Rob or fire him. He doesn't seem to understand that text messages have time stamps on them, so when you guys misplaced my car with the keys still inside, he had already told me that he was in possession of it, meaning that he was the one who lost it. Then he tried blaming the towing company and gaslighting me even though his own timestamped text message proved he was lying. If my car had been stolen in those two days, you would have been on the hook for buying me a new one. Plus it was Rob who constantly lied to my mother and I about having the part he needed and when the car would be ready. Not good when someone is disabled and needs the wheelchair lift to get to his doctors. And when asked him to apologize for these he refused. Plus he used a snarky tone when I brought up my disability.

October 24, 2023

Ro, very nice and did a great job. !! Very polite on phone sweet to my 3 year old grandson as we watching put glass in! Thank you very much, Joanne Clay More

by abctravelpros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Honda responded

Thank you!

October 24, 2023

Alondra did a great job in coordinating the service. I don’t remember the young man I spoke to several times in the parts department. He was also great providing the info I needed to get Honda to ship t More

by Fjgoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
Oct 26, 2023 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

October 23, 2023

I chose Regal as worked with Costco program in past. Last purchase was worst experience and I cancelled purchase. I have been charged for prepaid service and then told no record of contract and when I More

by bkorte
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Honda responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

October 21, 2023

Very helpful and clean show room. Minimal wait time. Attendant very courteous. Will be back More

by presley1175
Recommend Dealer
Yes
Employees Worked With
Sal Campisi III
Oct 23, 2023 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

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