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Regal Honda

Lakeland, FL

4.5
3,815 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,815 reviews

November 10, 2023

Very friendly and attentive The clean waiting area and the popcorn were very good. I had a hot chocolate, it was very good. More

by Habiteyes69
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Nov 14, 2023 -

Regal Honda responded

Thank you so much for taking the time to review us.

November 10, 2023

I have to clean out my car from getting my car serviced. 2 times in back to back weeks I had cars there and both times the floor mat, seat covers and service tags are left inside. More

by BIGBEAR013
Recommend Dealer
No
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Regal Honda responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

November 09, 2023

They were very professional and very polite thru the whole process. Great to work with. More

by locole2093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Campbell, Eddie Farias
Nov 14, 2023 -

Regal Honda responded

Thank you!

November 09, 2023

Great service, Chrissy Hartman, always do excellent job with the customers and explain all details of the car service. More

by jose gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Regal Honda responded

Thank you, she is the best!

November 09, 2023

Chrissy and Austin were both very helpful and kind. Sal seemed indifferent, I felt as though I was inconveniencing him. I’m not certain if it was because it was busy and I didn’t have an appointment bu More

by VickyN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Campisi III
Nov 14, 2023 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

November 07, 2023

I always have my car serviced at Regal, It takes longer to get there and is more expensive but they wash and vacuum your car, up until a year ago when the car wash was put out of service. I went online yes More

by december59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny B
Nov 14, 2023 -

Regal Honda responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

November 04, 2023

Went in had already had the paperwork ready as we had spoken to Mike the day before. The color I wanted wasn't available that day but one was coming in and it was delivered to me a couple days later. I'm More

by juls.perez09
Recommend Dealer
Yes
Employees Worked With
Mike and Niko
Nov 07, 2023 -

Regal Honda responded

On behalf us all of the Regal Honda team, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

November 02, 2023

Unusual that service took 2 hrs on this visit. Having communication on the delay would be nice. More

by lonsaucier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Regal Honda responded

We're sorry to hear that you had to wait for a long time. We understand how valuable your time is and we apologize for any inconvenience.

November 02, 2023

The service department was extremely helpful and comforting as I was feeling frustrated with another dealership. More

by JENPCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Regal Honda responded

It gives us much pleasure to know that our team was able to help. Hope to see you again!

November 01, 2023

I like Regal Honda so much, always got my service there and came back 2 years after to get me another new car. Customer service is always great! Sales team had all the answers to my questions. More

by maryjanepr72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Bendeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Montry
Nov 07, 2023 -

Regal Honda responded

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance meets your expectations.

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