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Regal Honda

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.5
3,916 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,916 reviews

February 06, 2025

I do not trust the mechanics at Reagal Honda, or even the service manager. Multiple times the job was not performed correctly on two vehicles. I do not live within 60 minutes of the dealership, and this was More

by heatherwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Regal Honda responded

Heather, I'm truly sorry to hear about your experience with our service team. We strive for excellence and it's clear we fell short in this instance. Your feedback is important, and I would like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 04, 2025

They are always polite and easy to deal with on the phone and in person. Service has always been exceptional. More

by gaye.crider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hay
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Feb 04, 2025 -

Regal Honda responded

Thank you for sharing your experience! We're delighted to hear that our team at Regal Honda consistently provides exceptional service both over the phone and in person. We appreciate your support!

February 04, 2025

Rob was great got me in and out in a perfect time I appreciate keeping on schedule More

by c.secrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Regal Honda responded

Thank you for the five-star rating! The team looks forward to working with you again! - Regal Honda

February 04, 2025

Ray is a kind individual. We did however feel that we were forgotten about. We got a text message that our vehicle was done. We waited thinking maybe the text was wrong as ev More

by diving_hours.1c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Regal Honda responded

Thank you for sharing your experience. It's great to hear that Ray was kind, but I'm sorry about the communication hiccup regarding your vehicle's readiness. We strive for timely updates and appreciate this feedback as it helps us improve our service. If you'd like to discuss further or have any other concerns, please feel free to reach out anytime. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 04, 2025

This is the first and last car I will ever purchase from Regal. The service department sucks. More

by cd.allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Regal Honda responded

I'm concerned to see this review and would like the opportunity to get a better understanding of what led to it. At your earliest convenience, would you please contact me directly? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 04, 2025

Austin & Chrissy were awesome as always. They were very helpful and professional with great service and value! More

by bldowney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Blomeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Regal Honda responded

Hi B .L.Downey! Thank you for sharing your positive experience with Austin and Chrissy at Regal Honda! We're delighted to hear they provided helpful and professional service. We appreciate your support!

February 02, 2025

Did not keep me waiting to check in and was very pleasant. He even brought my car up to the door for me. More

by jaynnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Regal Honda responded

Jaynnee, we're glad to hear you had a pleasant experience at Regal Honda and appreciated the prompt service. Thank you for sharing your feedback!

January 31, 2025

Everyone was very professional and attentive to what was needed. Job was completed in a reasonable time frame More

by alihon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Bendeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Regal Honda responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Regal Honda provided professional and attentive service. We appreciate your feedback and look forward to assisting you again in the future!

January 31, 2025

Very welcoming and accommodate all my needs, I would recommend them anytime! Just wow thanks More

by fmonrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Blomeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Caldera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Regal Honda responded

F. Monrose! Thank you so much for your kind words! We're thrilled to hear that you felt welcomed and that we could accommodate all your needs at Regal Honda. Your recommendation means the world to us.

January 31, 2025

So I get my car back from having a fuel pump recall fixed and I come back to my car having my belongings all over my car, a smell of smoke/ grease in my car and the back panel of my console not put back in a More

by jessallen2021
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Blomeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Regal Honda responded

This is concerning to hear, and I apologize for the condition in which your car was returned. We strive for professionalism and care during service appointments, so it's disappointing that we missed the mark here. Please reach out directly so we can address these issues promptly. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

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