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Regal Chevrolet - Service Center

Lakeland, FL

4.3
814 Reviews

814 Reviews of Regal Chevrolet - Service Center

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February 19, 2025

They were very professional and complete the work in less time than I thought it would take. I'll go back again. More

by crlmrlng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Martinez
Mar 03, 2025 -

Regal Chevrolet responded

We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible.

February 18, 2025

Dropped off truck for apt with joe. Some lady checked us in very pleasant and nice sais joe would call us and truch would be ready at noon. At one i started texting joe from text i got More

by Lynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Regal Chevrolet responded

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustrating experience you had. It’s clear that communication and follow-through were major issues, and I can understand how disappointing it must have been to feel forgotten. While I’m glad to hear that the truck itself was well done, the lack of customer care and organization you experienced certainly shouldn’t have happened. I’ll make sure this gets escalated so that this doesn’t happen again in the future.

February 15, 2025

Shaun always promptly returns my calls and texts explains the procedures that need to be followed for warranty work on my truck. More

by lcondosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal Chevrolet responded

Thank you!

February 14, 2025

You can always depend on This dealership and Joe Platt to have great, and honest service. It's like a hometown dealership back in the day. They are kind, efficient and know their stuff. You won't ever b More

by VONIEDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal Chevrolet responded

Thank you!

February 09, 2025

Great service and very good prices. Will definitely be returning for my future services. I appreciate the shuttle service. More

by chrispda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal Chevrolet responded

Thank you!

February 08, 2025

Emmy always goes a wonderful job with arranging service of my vehicles. Service department does good working with our fleet system. More

by JAMES.P.VILLARREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal Chevrolet responded

Thank you!

February 06, 2025

We bought the eco block package and it wasn't the best. Mats left dirty, no surfaces applied with armor all on the inside like was done in the past. Some surfaces not wiped clean. Reported it, but haven't More

by busterdad
Recommend Dealer
Yes
Employees Worked With
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal Chevrolet responded

Thank you!

February 01, 2025

Emmy is truly outstanding! Her exceptional care and professionalism make a significant difference in our experience. We couldn't ask for anyone better! She takes excellent care More

by MRSDSFLOWERSHOP
Recommend Dealer
Yes
Employees Worked With
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Regal Chevrolet responded

Thank you!

November 26, 2024

Excellent service from this dealership, Called in on Monday morning for an issue with my new truck, they got me scheduled for the following morning and had it fixed the same day. The only reason it did More

by chrisw36
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Regal Chevrolet has had my 2019 Cahllenger since the day I purchased it from thier Bartow Road used lot due to issues with the wiring and Ms. Guthrie refuses to return my calls. The car was defective the da More

by Tim V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misael Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Guthrie
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