Regal Chevrolet - Service Center

Jarret was awesome! My trunk latch broke apparently and he got it fixed under warranty very quickly! Thank you, it will make going to the hospital much easier when loading the car! he got it fixed under warranty very quickly! Thank you, it will make going to the hospital much easier when loading the car! More

After spending $2,000 in Maintenance on my 2015 Colorado I was very disappointed; I did what was recommended (as I thought) by Chevrolet (The Manufacturer) at 100,000 miles; Transmission, Brakes, Brake Fl I was very disappointed; I did what was recommended (as I thought) by Chevrolet (The Manufacturer) at 100,000 miles; Transmission, Brakes, Brake Fluid Flush, Radiator Fluid Flush, Plugs and a Fuel System Flush as Recomend by the Regal, that was not Mentioned/Recomend by Chevrolet (also replaced a T conection on one of the Coolant lines). There was no walk/test drive to let me know how everything went; I had to open the hood to figure see if the work was performed or not, I then realized that my brake fluid reservoir was not closed... I was a bit skeptical since the color of the Brake Fluid was the same as before (though it should of been clear, because it was just flushed). Next day I went and Talked to Service Manager and he apologized, and took it back to clean a bit the mess left by Service and to assure they did the Brake Fluid Flush, say they did it... What I'm more concerned is the fact that Chevrolet Recommends a Transmission Filter change at 50K and 100K miles and I thought that after spending all that Money at the required miles it was done, but no, they just do a Transmission Fluid Flush; Dealer tell me it's not Recommended and that's why they didn't do it...The same about the Sparkplugs, they just did the Plugs ($20 part), not the Coils, charging almost $300, and I thought it was all included and done, since is recommended by Chevrolet... If you care for your vehicle make sure you contact Chevrolet as I am going to do and Report the incident, the negligence (that could of cost my life), and pricing (since I learned by calling another Service Dealer that I paid 30% more for the same service)... More

Lisa Guthrie goes to the extreme to provide customer satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service. satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service. More

Being a service member, this dealership is one of the worst I have ever had to deal with. They absolutely do not value what customer service is. The shuttle driver does a better job and anyone else. Ever worst I have ever had to deal with. They absolutely do not value what customer service is. The shuttle driver does a better job and anyone else. Every-time my vehicle has been there for service they seem to magically erase the file and can’t find anything on it the next visit. Jessica and the service manager loves to argue and correct people about their warranty’s when it always turns out to be incorrect and they simply can’t ever apologize for making a mistake. Vehicle is in for a tire replacement under warranty. It left with a sensor issue. Now that I can bringing it back they want to say that warranty isn’t covering it and that I damaged the sensor on my own. No, your employees may have damaged my sensor replacing the rim. When I tried to speak to the manager, he waited over two days to return my call and was bluntly rude and disrespectful. This is a dealership that I would advice no one to purchase from or find someone else for service. They don’t value troops nor do they value customer service More

Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at R my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!! More

Friendly service and helpful. Jarrett was transparent and kept my up to date on the service. I was not happy with the cost of changing filters! kept my up to date on the service. I was not happy with the cost of changing filters! More

Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs. extremely helpful and kind. I plan to return to that service department for any future needs. More

Jarrett was extremely helpful and friendly during my time there. It was my first visit and I wasn’t sure where to go while I waited so he showed me to the waiting area which was very clean and spacious. Grea there. It was my first visit and I wasn’t sure where to go while I waited so he showed me to the waiting area which was very clean and spacious. Great customer service! More

Jarrett is always courteous and professional. I know that my Yukon will be well taken care of. I get great customer service every time. Thank you my Yukon will be well taken care of. I get great customer service every time. Thank you More

I have been coming to regal to have my car serviced for several years and they are great never had a bad experience yet I would recommend them to anyone several years and they are great never had a bad experience yet I would recommend them to anyone More