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Regal Chevrolet - Service Center

Lakeland, FL

4.3
803 Reviews

803 Reviews of Regal Chevrolet - Service Center

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November 18, 2020

I was glad they were able to get me and they were able to do what needed to be done even though it took some time to get the part they needed to fix my window they notified me as soon as they got the part I More

by bats1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Nov 19, 2020 -

Regal Chevrolet responded

Unfortunately, we have seen higher than normal shipment times with some items. We hope things get back to normal soon but do the best we can in the mean time. Thank you for your patience!

November 18, 2020

Very Good! Excellent communication and service from everyone in the body shop was first rate. Went out of their way to make sure my needs were met. Went the extra mile with the rental car company. More

by jmaskas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Jessica Torres, Chris Lashley, Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

Thank you-- happy driving

November 12, 2020

We’ve always been extremely happy with the Regal Chevrolet Service Center. We drive to this dealer rather than doing our service closer to home. Chris answers all your questions and makes sure you More

by DFOREMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Nov 19, 2020 -

Regal Chevrolet responded

Really?!? Shucks, thanks for making the extra drive for us!

November 12, 2020

Even with the difficult demands of our company, Regal followed through with all the extra requests in a timely fashion. Pete was great, he always answered his phone or returned my many phone calls ASAP. More

by Victoria H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Wicher, Stefanie Short
Nov 19, 2020 -

Regal Chevrolet responded

Glad our team could help. I'm sure you weren't as difficult as you think :)

November 12, 2020

My Telluride was taken to the dealership for detailing. Steve Spong handled everything for me and my vehicle looks phenomenal! Great job Steve and detailing department! I will use them again. More

by iluvtorun1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

Thank you, we hope you are enjoying your sparkling Telluride!

November 11, 2020

Jarrett is amazing as always. He always get me in and out as fast as he can! He is a gentleman and always goes over and beyond to help!! More

by Missy White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 19, 2020 -

Regal Chevrolet responded

We agree, Jarrett is pretty great!

November 11, 2020

Very helpful with any situation that I have had to visit them for...whether it be an oil change, or a new transmission. The best part for me is that they honor the extended warranty I have, even though this More

by wtwhite810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

Thanks-- we are here if you need us!

November 11, 2020

I am always treated super nice. The customer service at Lakeland facility are very professionals. My visits are fir oil change and tires rotación, and I do not have to wait too long. 👍👍👍 More

by HOTSASALOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul..very nice perdon, Jarrett Schrom, Lisa Guthrie, Jessica Torres, Chris Lashley, Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

That's always good to hear! see you next time

November 11, 2020

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits More

by sissyjo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Chilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zaqueray Berridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Moreira, Meagan Basen, Ben Kirkpatrick, Jarrett Schrom, Lisa Guthrie, Jessica Torres, Chris Lashley, Stephen Spong, Sonny Glover
Nov 19, 2020 -

Regal Chevrolet responded

Congrats on a brand new car, we are here for any questions you may have!

November 11, 2020

Our car looked brand new!! Even the smell inside the car was very nice. It was different than it usually is. Thank you very much!! More

by DDFRANCHI1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Jessica Torres, Chris Lashley, Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

:) Happy we could help

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