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Regal Chevrolet - Service Center

Lakeland, FL

4.3
814 Reviews

814 Reviews of Regal Chevrolet - Service Center

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March 10, 2025

Still waiting for special order parts for the power drivers seat. They were back ordered. More

by lennypatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Chevrolet responded

Thank you for your patience, and we apologize for the delay with the special order parts for your power driver's seat. We understand how inconvenient it can be to wait for back-ordered parts, and we truly appreciate your understanding. Rest assured, we're doing everything we can to get the parts to you as quickly as possible.

March 06, 2025

We have had to return to the dealership several times for service to our vehicle. Every time one issue is fixed, they have created another. It seems to be never ending. We have a 2025 Equinox, so it d More

by esp90
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmy Andrew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Chevrolet responded

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustrating experience you've had. Your satisfaction is important to us, and we want to improve your experience. Please reach out to Felix Mendez-Service Lane Manager directly so we can discuss this further.

March 01, 2025

First, Shaun is the best. He was patient. Courteous and knowledgeable on all my questions. Shaun followed up with courtesy calls and was just polite. Shaun, if you're reading More

by bannz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

We’re really grateful and appreciate you taking the time to share your experience with us

February 27, 2025

I had an appointment which I made over the phone a week in advanced. I explained what service I needed. When I arrived, the staff was surprised when I explained what service I needed. I was questioned like More

by Krettew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmy Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for sharing your thoughts. Your satisfaction is important to us, and we want to improve your experience.

February 26, 2025

Scott is always awesome! He does a great job with updates on my vehicle. I would definetly use you guys again because of Scott. More

by Seandavidson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

We’re glad that you enjoyed your service.

February 24, 2025

This is a great place to bring your vehicle. Scott is the best service advisor! More

by robert.watson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

Thanks so much for sharing your experience with us.

February 22, 2025

Joe was very polite Knowledgeable friendly. The dealership was very clean and orderly and the entire staff was overall very friendly More

by billtew76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

Thank you for sharing your positive experience with us at Regal Chevy!

February 22, 2025

Joe dose a great job. A day or two after oil change a light will pop on saying something is low. Normally DEF but this time was windshield washers fluid More

by William.moss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

Thank you!

February 22, 2025

Emmy was absolutely amazing. If we had cloning technology, you would be smart to clone her!!! More

by Pooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Regal Chevrolet responded

Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thank you!

February 19, 2025

Good customer service and they make sure that they job is always properly done, also the office is always clean and smelling nice and fresh More

by Kristena1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Martinez, Gary Downey
Mar 03, 2025 -

Regal Chevrolet responded

It has been our absolute pleasure to serve you.

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