Reed Chevrolet of St Joseph - Service Center

Oil change is the only thing that they stand behind extended warranties take a lawyer to check small print these are not worth the paper they are written on extended warranties take a lawyer to check small print these are not worth the paper they are written on More

Took my H2 Hummer in for an acceleration problem and had to tow it out of there. I’m know mechanic but I do know if I drive my vehicle in, I should be able to drive it out w/o them telling me I needed a tun to tow it out of there. I’m know mechanic but I do know if I drive my vehicle in, I should be able to drive it out w/o them telling me I needed a tune-up after paying 2532.00!!! I ended up paying for a fuel tank replacement that I didn’t need and an exhaust manifold leak in which I still got. I towed my vehicle straight from there to Turner Automotive who did an awesome job in fixing the issues they made plus the initial reason I took it to REED for. After we got the bill from Turner, we were told to bring it back and we’d be taken care of, but that was not the case. However, we were offered 600 plus a tow bill, I didn’t accept due to paying 3450 all in all for a simple fix. After letting them know that I still had the exhaust leak that they were supposed to have fixed they offered to take my truck back in and look at it. I declined on that because I didn’t want the same thing happening with me having to tow it out of there again. Needless to say, my truck came out of there with the filler neck clamp loose, the evap line was not snapped back into its channel, the wiring harness was misrouted which would’ve caused me to leak gasoline everywhere if I’d a been able to drive it off the lot...Thank God I wasn’t able too. My vehicle had huge amounts of contamination caused by debris left inside the filter which they claimed to have cleaned out but also claimed this didn’t happen at their shop because my vehicle was in the shop, but if they drove it as they said they did via text message someone’s lying and it certainly isn’t me! Mind you REED had my truck 8 days. Unfortunately we’re now in this situation where things are ugly. All I wanted was a resolution, but the people that I’ve dealt with are unprofessional, unethical, and shady to the fullest degree. I’m speaking in terms of the auto service department, not the others I don’t know. So, I’ll save you the trouble so you don’t go through what I’m currently going through now...find another service department to service your repairs. The headache is not worth it, nor your time and money. Support the little shops because they take more pride in serving people in the community. These big corps are money hungry which is where the lack of compassion came in with me. I would’ve gladly accepted a higher offer being that they left me with the same exhaust leak that I paid for. Thankfully, I got my documents indicating the faulty work done there. This experience with this company has did nothing but leave a bad taste in my mouth. Whereas me and my husband probably would’ve purchased a vehicle from here before this and even during this had things been made right. I didn’t expect to be fooled or played as one, but thanks for the introduction to your play. I guess as they say, it’s not over til the fat lady sings. More

Reed Chevrolet has the best customer service I have encountered in years: in any business, not just car dealers!! I will never go anywhere else to buy or service a car. encountered in years: in any business, not just car dealers!! I will never go anywhere else to buy or service a car. More

Terrible service Had made appointment for service and door lock issues at 7am at 1pm they had started my oil change but nothing on the door locks. Went and picked up m Had made appointment for service and door lock issues at 7am at 1pm they had started my oil change but nothing on the door locks. Went and picked up my truck and talked to the service manager which was no help what so ever! Never again will I buy from Randy Reed there service department is the worst I have ever been around. More

#1 Service I purchased a 2018 Chevy Cruz fro Randy Reed and have since had that vehicle serviced twice. Not once have I felt the is staff of Reed has displayed I purchased a 2018 Chevy Cruz fro Randy Reed and have since had that vehicle serviced twice. Not once have I felt the is staff of Reed has displayed any respect,nor have they went against their promises. I worked with Joe Schreck and he was nothing but honest. The service department has been great. I strongly recommend Reed Chevrolet. More

Brand new junk! We bought a 2017 1500 with only 4 miles on it, drove it home and noticed that it shifted funny, took it back to be reprogrammed,( was shifting from 3- We bought a 2017 1500 with only 4 miles on it, drove it home and noticed that it shifted funny, took it back to be reprogrammed,( was shifting from 3-6th gear going up hills) then again at 3500 miles, 8000 miles, and 12k. Finally we asked about the lemon law and they kept it for 5 days....they couldn’t duplicate the problem! ( mysteriously stopped shuddering after that) took it back again a couple weeks ago( shuddering @70mph)......couldn’t duplicate the problem!! (also mysteriously stopped shuddering again) We absolutely loved our salesman but the service department is a joke! We will not be going back! More

Professional and Courteous I went in for my regular oil change and always the service department were professional and courteous and I was in and out in less than an hour I went in for my regular oil change and always the service department were professional and courteous and I was in and out in less than an hour More

Excellent Customer Service I have had a couple of warranty issues with my Duramax and Tom in the Service department was absolutely awesome to work with. The problem was that GM I have had a couple of warranty issues with my Duramax and Tom in the Service department was absolutely awesome to work with. The problem was that GM did not have replacement parts for some reason so I was given a new loaner to drive while I waited 5 plus weeks to get my truck back. Tom was in constant contact and called weekly to give me updates. I have purchased several vehicles from Reed and will continue to do so. Eric in the Service department is another team member that provided excellent service. My truck was in for a free oil change and was done almost before I got back to work. If I had one complaint, it would be about Casey in the Service department. I was very frustrated with an issue in getting a part for my truck and he could have cared less about it. He even went so far as to tell me to "Chill out" that it wasn't his fault. I explained to him that I use my truck to earn a living and that I could not be without it for weeks waiting on a part. He just looked at me and said there was nothing he could do. I then complained and was handed off to Tom Pflugradt who actually cared and helped me get the issue resolved. If I ever have to deal with Casey again, I will go somewhere else! More

Quality service Love lifetime oil changes. Service is always very professional and courteous. Recently had oil changed and recall taken care of in one appointment. Love lifetime oil changes. Service is always very professional and courteous. Recently had oil changed and recall taken care of in one appointment. Done before I expected. More

Great Service Dept. at Reed Chevrolet/ Great Sales Dept. too I have bought several cars and trucks from Reed. Go see Lou Schreck in their Sales Dept. for a Good Deal. Also Tom and Casey in their Service Dept. I I have bought several cars and trucks from Reed. Go see Lou Schreck in their Sales Dept. for a Good Deal. Also Tom and Casey in their Service Dept. I recently had my 2008 Tahoe serviced. I then decided to trade it in on a new 2017 Malibu Hybrid. I have nothing but good things to say about Reed. Even the management ( Trevin Reed) will come out and talk to you. Great Dealership to buy a car from or to have your car serviced. Steve Taylor Savannah MO More