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Reed Chevrolet of St Joseph - Service Center

St Joseph, MO

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25 Reviews

25 Reviews of Reed Chevrolet of St Joseph - Service Center

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September 02, 2023

I warn you , never shop here. After the sale the servive department is the worst, unless you have all day to wait .I have had 2 of the absolute worst results with the service depar More

by meeker11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
May 16, 2023

People be aware. Just look at all the bad reviews from people working with the service department. They will try to mislead you into paying for more than you need. Th More

by Brian
Recommend Dealer
No
Employees Worked With
Dylan
June 25, 2022

I took my 2022 truck in it kept saying sd card removed. They said sd reader was bad they had to order a new one it would take 3 or 4 days to get it in. That was over a month and half ago haven't heard from More

by wallygeneh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
na
February 15, 2022

This place is a joke, i would recommend car city at this point. They had my car over 10 days, drove it for 2 and received an engine code failure. More

by Brendan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve, Joe, Lee
November 30, 2021

The service department will rep you off if you do not do your homework on repair cost. They mark up materials way to much and they max out there labor time more than anyone else in town. You can definitely More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
October 23, 2021

My Ford truck blew a brake line on the Interstate while on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He More

by reeldk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Pflugradt
September 27, 2021

My truck broke down on the freeway and I brought it in on a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get More

by Clalex75chili
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and the entire service crew
July 02, 2021

Kept my duramax 8 days. Changed turbo. Charged me 5256.13$. When they called me to pick it up, it still needed a dealer regen. Still had the same error code as when I brought it out to start with. Th More

by Toby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Regan
Aug 06, 2021 -

Reed Chevrolet of St Joseph responded

As a rule, it is not our practice to respond to a poor review outside of acknowledging our shortcomings and apologizing. Due to the nature of this post, and out of respect to the teammates involved, I have chosen to briefly respond. I have personally visited with this guest. I also investigated thoroughly with the Service Advisor, the Service Manager, and the three technicians who were asked to look at this vehicle. The code the guest mentions was related to one of the issues, that is correct, however, it did not address the likely root cause that contributed to causing the regen. The primary technician also visited with the guest and attempted to explain why the regen had to be performed multiple times, and could possibly need to be addressed again in the future. Lastly, I looked at the vehicle history report (CARFAX), and according to the vehicle history report, this particular truck was previously a commercial vehicle. It was retired from the commercial fleet at the end of 2020 with approximately 159,000 miles on the odometer. I can only assume it was then purchased by our guest in December of 2020. These vehicles are generally liquidated through an auction and have no warranty. The vehicle was brought into our service department approximately 6 months later in June for the concerns addressed. Our hope is that this vehicle serves the guest well and they experience no unforeseen issues. Randy Crowell, Reed Chevy USA

May 10, 2021

Amazing service! They have wonderful employees and offer so many great services! They make buying and scheduling service from them so easy. Would recommend to all! More

by libbyhockaday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
March 22, 2021

If I could give zero stars I would. This is has been the worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty More

by tabithabest86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark, Darla
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