Reed Chevrolet of St Joseph
St Joseph, MO
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
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People be aware. Just look at all the bad reviews from people working with the service department. They will try to mislead you into paying for more than you need. Th Just look at all the bad reviews from people working with the service department. They will try to mislead you into paying for more than you need. They will try to up sale you on things that you don’t need. They have tried with me and several other people I know. I have given them more than one chance and had conversations with them about this issue to which they are still misleading and will try to take advantage of you. There are plenty of other places in town to take your vehicle for repairs that won’t try to rip you off. More
I purchased a 2022 Chevy Suburban RST on October 28, 2022 from Reed Chevrolet in Saint Joseph, Missouri. I believe that the dealership fraudulently concealed the fact that the previous owner 28, 2022 from Reed Chevrolet in Saint Joseph, Missouri. I believe that the dealership fraudulently concealed the fact that the previous owner/s of this particular vehicle had smoked in it through the duration of ownership. Upon the “purchase day” of this vehicle (all of which prior negotiations had been conducted online & via phone) I went to Reed Chevrolet to drop off my trade-in and finalize the purchase for the new Suburban RST. While at the dealership finalizing documents, the sales representative, Yeison Piantini (Jason), took me into the detail shop where the vehicle was still getting “detailed”. The vehicle doors were open and the environment and atmosphere were as one would imagine. I got the vehicle home around 2p and it was not until later that evening, approximately 6p, when my family and I went for a drive that we noticed a “smokey smell” inside the vehicle. The following morning (10/29/22), this “smokey smell” was more pungent and I had to back the vehicle outside and roll down the windows in hopes of “airing out”. At 3:57p on 10/29/22, I notified Yeison (Jason) of the concern I had regarding the vehicle and its now exposed conditions. The dealership never requested to investigate nor offer to mitigate this issue. In hindsight, it is my belief that the dealership was aware of this condition and fraudulently concealed it through the environment of the detail shop upon my inspection along with a temporary “neutralizing” application. The dangers of third hand smoke & nicotine residual are of concern. I have made multiple attempts to work with the dealership to have this issue professionally mitigated. Each attempt I have made to get ahold of the dealership beginning at 3:57p on 10/29/22 (the following day after purchase) - 9:50a on 11/2/22 to find a resolution, I was met with silence. I ultimately took it upon myself and found a local business that specializes in vehicle smoke/nicotine mitigation. The mitigation expense I accrued was just over $2,000 and included: a full interior cleaning (which was a 3-day process) and a vehicle rental for that duration. Reed Chevrolet instead of taking it upon themselves to offer customer service and mitigate the issue, Randy Crowell (Reed Chevrolet General Manager) had offered $200 towards a cleaning/treatment, which was far less then what was actually required for mitigation. It has been months now of contacting the dealership to seek reimbursement and there has been no success. Reed Chevrolet does not have the right to infringe upon the safety and well-being of my family or myself. It would seem that a reasonable and honest dealership which values their customers would have investigated and resolved this issue. The actions of Reed Chevrolet are despicable needless to say. More
I have bought several cars from them over the course of the years. And when I called to find out about a new car they said someone else put a deposit down and didn't bother to ask if they could get another the years. And when I called to find out about a new car they said someone else put a deposit down and didn't bother to ask if they could get another one or ask to help if anything else I need or may be interested in. Called Cable Dahmer In Kansas City and they offered to bring me something to test drive vs. driving from St. Joseph. Needless to say my days of dealing with them are done!!! More
I took my 2022 truck in it kept saying sd card removed. They said sd reader was bad they had to order a new one it would take 3 or 4 days to get it in. That was over a month and half ago haven't heard from They said sd reader was bad they had to order a new one it would take 3 or 4 days to get it in. That was over a month and half ago haven't heard from them at all. Guess i'll go get it done elsewhere. More
This place is a joke, i would recommend car city at this point. They had my car over 10 days, drove it for 2 and received an engine code failure. point. They had my car over 10 days, drove it for 2 and received an engine code failure. More
The service department will rep you off if you do not do your homework on repair cost. They mark up materials way to much and they max out there labor time more than anyone else in town. You can definitely your homework on repair cost. They mark up materials way to much and they max out there labor time more than anyone else in town. You can definitely save money going somewhere else for repairs and still have the same quality of service. More
My Ford truck blew a brake line on the Interstate while on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He secured the truck with my belongings in the Service Bay overnight and was able to get my truck fixed and back on the road the following afternoon, despite it being a Ford. Tom went way out of his way on both a professional and personal level to make sure that I had adequate accommodations for my unexpected overnight stay in St. Joseph, even providing his personal cell number to contact him if I had any problems or questions. Tom epitomizes why Reed Chevrolet is rated Number 1 and I sincerely appreciated his compassionate and caring customer service; you're Number 1 in my book Tom! More
My truck broke down on the freeway and I brought it in on a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get back on the road so I could finish my trip as I travel for work!! Thank all of you ! Your efforts are greatly appreciated!!! Thank you! More