Red McCombs Hyundai

Diego always provides us with excellent service. He is one dangerous sales man. Always on fire. He is one dangerous sales man. Always on fire. More

Best experience by far! I would recommend this dealership to anyone wants a welcoming, professional and smooth service. It was so good we came back two days later for our se I would recommend this dealership to anyone wants a welcoming, professional and smooth service. It was so good we came back two days later for our second vehicle. More

When I arrived at 9:30 a. m., the dealership was clean and the drive-in empty. I was out the door with an oil change and updates before noon. m., the dealership was clean and the drive-in empty. I was out the door with an oil change and updates before noon. More

Everything was great until I got home and saw an unapproved charge under the “tell us more” category. It states customer request fuel additive for $26.06. This was not included on the estimate sen unapproved charge under the “tell us more” category. It states customer request fuel additive for $26.06. This was not included on the estimate sent before work was done, nor did I request it. I’ll be much more careful when checking out next time. More

Our first Hyundai! We were met immediately by James C. who sincerely asked if he could help but not with assumptions or attempts to shape the sales to meet his needs We were met immediately by James C. who sincerely asked if he could help but not with assumptions or attempts to shape the sales to meet his needs rather than ours. Admittedly, we came in for a specific deal that we'd researched online, so the discussion was more and the test drive, options, colors, and Hyundai in general. James was patient and focused. We never felt pressured or uncomfortable, and we never felt like our time was being wasted, either. In handling the finances with Max, we felt more like getting information from a best friend than getting the sales speech from a salesman / lawyer. Details and pros / cons were explained, including upcharge warranty options, but it all felt like genuine informing without intending to be pushy or to use scare tactics to make the extra sale. We truly appreciated the experience and would love to come back and shop here, again. More

Staff knows the product and understood wha were my needs and replay my questions. Also the financial staff was patient to clarify my doubts. and replay my questions. Also the financial staff was patient to clarify my doubts. More

Excellent service at Red McCombs NW Loop 410. I had the pleasure of working with Diego and Max. Both were incredibly knowledgeable and helpful. They explained and answered all my questions. I've I had the pleasure of working with Diego and Max. Both were incredibly knowledgeable and helpful. They explained and answered all my questions. I've been a Hyundai owner for several years and have always been impressed with the quality of their vehicles. My experience with both of them have solidified my loyalty to the brand. I would highly recommend this dealership to anyone in need of a vehicle. More

Listened to wants, worked through my issues , sales person was very courteous, great deal, everything was good person was very courteous, great deal, everything was good More

PLUS: 1) This Hyundai Dealership was available to do the required diagnostic service when others wanted weeks; and 2) a loaner was made available after delays in completing the job. MINUS: 1) the phone s required diagnostic service when others wanted weeks; and 2) a loaner was made available after delays in completing the job. MINUS: 1) the phone system is atrocious, and often required 6 to 10 calls to reach Service for a status; 2) the Service Advisor (“Gustavo”) was cordial, but made excuses for not completing the job… his comment about paying taxes for service, not like President Trump who doesn’t pay taxes, was inappropriate and demeaning; 3) based on a short interaction, it’s my opinion that the Service Director (“RR”) needs interpersonal-communication skills training; 4) the Service Manager (“Amber”) was delightful to work with, provided stellar service, and made up for the other mediocre employees; 5) Tim Cliver from McCombs Enterprises made all the difference in smoothing rough edges in communication… kudos to Tim for his empathy, quickly dealing with issues, and offering solutions; 6) the Finance Director (“Jason”) spent extra time with me to explain Extended Warranty options… he is personable, polite, and has an exceptional demeanor; 7) what was expected to take a week stretched out to almost three…; and 8) I set up a Service Appointment by calling in, but the person who generated my profile added me as a new-car, call-in lead, and suddenly I was overwhelmed with text messages and cold calls from Sales… thanks to the Sales Director (?), who quickly amended my profile. More

Great experience with Donovan and JT, they got me a lower rate than what my bank offered rate than what my bank offered More