Red McCombs Hyundai

Inconsistent service communication and lack of loaner vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more fre vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more frequent with updates, especially when parts and recall items may be involved. It would also be good to give clear and concise information about scope of work, timelines, etc. and if those things shift or change, communicate this to the customer, promptly. More

Excellent James helped me with test driving and all related things. He helped in trading also. It was very good experience with James related things. He helped in trading also. It was very good experience with James More

My vehicle warranty is almost up. I went to a local mechanic for a multipoint inspection to see if anything was wrong with the vehicle. The local mechanic found grease on my cv axel a I went to a local mechanic for a multipoint inspection to see if anything was wrong with the vehicle. The local mechanic found grease on my cv axel and that it would need repair. I made and appointment and took it to red Mccombs Hyundai. Gustavo at check in was asking about my issues and then I showed him the paper from the mechanic. He said, “this means nothing to me, we will do our own inspection.” I was like ok, but look into this because there is probable cause. I also said there was something wrong with the latch in the backseat. He also noticed I was due for an oil change. I asked the price and then declined saying I would go somewhere else. He then proceeded to tell me that oil changes not done at Hyundai would be considered outside influence and void the warranty. I asked where this was in my paperwork or manual stating that I agreed to those terms and conditions. He told me to google it. Either way, I declined the oil change. When he called telling me my car was ready, he said nothing was wrong with the cv axel or the latch. I was like with the cv axel can you put that in writing on the paperwork so that Hyundai is holding the liability. Since I had paperwork from a previous mechanic saying something was wrong. He refused. He also said nothing was wrong with the latch. I picked up the car and drove it IMMEDIATELY to Principle Hyundai in Boerne. They were able to diagnose that there was grease on my cv axel and the boot needed to be tightened. They also said the backseat latch wasn’t working properly and needed to be lubricated. So thanks Gustavo and Red Mccombs Hyundai for not fixing my WARRANTABLE issues with my vehicle and terrible customer service. I would not recommend this dealership to anyone. More

Red McCombs was in tune with what I needed in a vehicle. I'll admit, I was a little disappointed that I was not able to buy brand new and even purchasing used, I went a little over budget, but I just look I'll admit, I was a little disappointed that I was not able to buy brand new and even purchasing used, I went a little over budget, but I just look at it this way; I am getting what I need and and blessing the company in the process. More

I loved SGT D. She helped me get a car i loved without having to settle. She helped me get a car i loved without having to settle. More

The process was pleasant and painless. Roy was great and was very patient and kind. Roy was great and was very patient and kind. More

Exceptional customer service. Very polite and Mr. Martinez kept checking on me & giving me updates Very polite and Mr. Martinez kept checking on me & giving me updates More

Treated with respect and caring. Highly will recommend this dealership. Very prompt on fixing car. Highly will recommend this dealership. Very prompt on fixing car. More

Sales staff was very friendly, respectful and competent. Mohammad spent several hours with us explaining all features on two models including test drives. We were shopping. Two days later and three more dea Mohammad spent several hours with us explaining all features on two models including test drives. We were shopping. Two days later and three more dealers later we decided to buy a Palisade from him. Unfortunately that was his day off. Lee filled in for him and we made a deal and bought a car that he had to get from the other Red MCcombs dealership. He was professional etc. But, the negotiation process was typical of most dealers playing the game with fees, interest rates and trade in value flipping numbers all the while trying to fast talk and confuse the buyer. The Finance guy was nice and professional using electronic documents. Not getting paper copies was annoying. Because of the negotiation process I didn’t give a five star rating. Make ready dept. did not do a good job of prepping the car. The rear floor mats were not installed and plastic film was left on many interior lights and stickers on some exterior lights. The paint and glass had what appeared to be tree drippings that did not washed off. More

Luis was a really helpful person and would 100 % recommend him to other interested to buy there. recommend him to other interested to buy there. More