Red McCombs Hyundai

Car was towed to dealership on monday. I waited till wednesday to send a text to see if they had time to look at it. After several hours and no response, I called. Another employee picked I waited till wednesday to send a text to see if they had time to look at it. After several hours and no response, I called. Another employee picked up and told me my rep was on the phone. She stated she would give him the message and he would call me right back, it was a little after 12 noon. After I still hadn't recieved a call back the next day I called again. Employee stated my service rep had just run over to the shop and they would put me on hold and try to catch him. Employee never came back to the phone, so I hung up. I called back 6 times that day before I finally got my service advisor on the phone. He stated the engine was blown and they had finally got Hyundai to approve the replacement, free of charge. H had found out that morning. You think that would have been good news and he would have called me, but no. Meanwhile I had been getting rides to and from work for 4 days with no updates or contact. I asked the rep about a rental car since this was a recall with the Hyundai engines and was replaced free of charge. He stated it was the customers responsibility to aquire a rental car and the dealership had nothing to do with it. I told him okay, and hung up. After 5 mins on the Hyundai forums I found out that was a lie and because of the recall Hyundai was required to provide a rental until I got my car back. I called him back and informed him of this. He stated that was true but that the dealer no longer got involved because Hyundai doesnt pay their bills with the rental company. He stated I would have to deal directly with Hyundai. I stated that was fine, could I please have thier number. He gave it to me and I hung up deciding I would never use this dealership again. I called Hyundai and after dealing with an amazing employee named Rob everything was squared away and he set up the rental. When my car was finished I had a family member drive me to the dealership. He commented on how filthy the car was inside and out. I had just washed it the day before the engine blew. Car was covered in dirt and the driver side floorboard as covered in dirt and debris. This is my second Hyundai with Red Mccombs and it will be my last. They will never get my business again for any reason. If you call service and get a rep named Gustavo, ask for someone else. More

Marcus and the finance department were fantastic, did a trade-in within an hour and a half, and worked with me every step to get the best deal possible on a car I'd been looking for months! Will do busines trade-in within an hour and a half, and worked with me every step to get the best deal possible on a car I'd been looking for months! Will do business with you again. More

Excellent customer services, clear communication, take care of customer needs and adjust accordingly. Great experience will give 10/10 care of customer needs and adjust accordingly. Great experience will give 10/10 More

Victor was extremely helpful. He provided me with a great experience. My low pressure light was on when he was ready to deliver my vehicle and he noticed it. He offered to check i He provided me with a great experience. My low pressure light was on when he was ready to deliver my vehicle and he noticed it. He offered to check it out for me and I look at that as going the extra mile that he didn’t have to do. Thanks Victor! More

Completely low pressure. We knew what we wanted. They had it. We haggled a little. We knew what we wanted. They had it. We haggled a little. More

Great service fats and up to date advise. Clean lobby good coffee. Very polite staff. Clean lobby good coffee. Very polite staff. More

Sgt Dia and JT were both wonderful. Thank you for your help through this process! We love our new car Thank you for your help through this process! We love our new car More

They were very helpful, patient and explained the whole process. Would definitely recommend to friends & family process. Would definitely recommend to friends & family More

Donavan was the salesman and he was extremely courteous and helpful in seeing that I looked at the vehicles I was interested in and making sure I was satisfied with my selection. and helpful in seeing that I looked at the vehicles I was interested in and making sure I was satisfied with my selection. More

Excellent service! I drove from Laredo all the way to San Antonio, Texas to purchase my vehicle with you guys I drove from Laredo all the way to San Antonio, Texas to purchase my vehicle with you guys More