Red McCombs Hyundai

Customer Service was excellent from Jonathan and Mark Anthony. Jonathan was very informative, very professional, and a great personality. I would definitely recommend him to other customers.. Anthony. Jonathan was very informative, very professional, and a great personality. I would definitely recommend him to other customers.. More

Lack of communication killed the service. I was told my car would be ready in two days max. I had to call and text the representative numerous times to get a status. I had to talk to the supe I was told my car would be ready in two days max. I had to call and text the representative numerous times to get a status. I had to talk to the supervisor and was told that the representative was not working there any more. My car was not ready until the following week. I missed work ans had to rent a car. The rental was only covered for a day and up to today, my warranty hasnt heard from the dealership to cover for my rental. It was a nightmare. More

Fantastic service! Friendly staff! I was kept apprised of the progress and price of the work being done on my vehicle at every juncture. Friendly staff! I was kept apprised of the progress and price of the work being done on my vehicle at every juncture. More

Great service from everyone involved with my used car purchase. Diego was also one of if not the best salesman I've ever worked with. They'll have my business for life and I would recommend him to anyone purchase. Diego was also one of if not the best salesman I've ever worked with. They'll have my business for life and I would recommend him to anyone looking to purchase a new or used Hyundai. More

I have bought multiple cars from Red McCombs Hyundai, avoid this location like the plague go to the NW location off I10 and UTSA Blvd. Service people are a nightmare, unhelpful and have no idea what cust avoid this location like the plague go to the NW location off I10 and UTSA Blvd. Service people are a nightmare, unhelpful and have no idea what customer service is. I have been waiting over 30 days for someone to return a call and have called multiple times. I wouldn't recommend this dealership to someone I hated and this is from a customer that has bought multiple vehicles from Red McCombs. More

The salesperson Mr Luis Herrera, along with his finance team were exceptional customer service and definitely a must recommend to everyone to visit and allow yourself exceptional service! team were exceptional customer service and definitely a must recommend to everyone to visit and allow yourself exceptional service! More

Too much construction around site difficulty because of temporary buildings. Maybe different I hope when finished temporary buildings. Maybe different I hope when finished More

I went to see a car at Hyundai Red McCombs on 410 by Callaghan Road recently. They had a car which the sale representative stated it was sold. When leaving the dealership, the general manager came out a Callaghan Road recently. They had a car which the sale representative stated it was sold. When leaving the dealership, the general manager came out and told me a person was coming from out of town but that the car was still for sale since they have not have a down payment nor any documentation holding the car. If I wanted to look at it and maybe purchase it, they will sell the car to me. I agreed, took the car for a test drive, walked into and began talking to the sale representative on purchasing the car. The dealership came back with the "numbers" which contained a $900 extra fee for "Installation of tint, lifetime warranty of tint, and a year membership of the wash tub". What I did not tell them is that I was looking at this car since July 1 when it was at their "Sister" store and the car already had tint from the previous owner. I asked if they can remove the fees since the car already had tint and I didn't need a car wash membership. After, the general manager came to speak with me and told me really rude that the car was already sold. I asked for an explanation, because he went out to the parking lot and told me the car was for sale, let me test drive it, and brought me inside for negotiations. He kept saying someone had already purchased it. I responded to the extra fees and that was not fair for them to include items that were not done by neither dealership. He raised his voice and told me that if I wasn't wanting to pay for that price, the "other guy" will. I walked out furious of how I was treated, how I was spoken to, and how they were forcing me to pay for something they did not do. More

I purchased a vehicle from this location. I ended up having a few issues with the car. That I had noticed, only driving the car for 4 days. I dropped the car off Wednesday July 5th, for them I ended up having a few issues with the car. That I had noticed, only driving the car for 4 days. I dropped the car off Wednesday July 5th, for them to fix the issues. Still have yet to receive an estimated time of completion. The communication is terrible they never give straightforward answers. I’m basically expected to continue driving some random loaner car. Until they decide they have time to fix my car. That they sold me messed up. I’m most likely not gonna have the vehicle I just purchased for a whole month. Possibly longer, they have no sense of urgency. My car isn’t a priority to them, The GM of the location doesn’t even respond back to emails either. More

Dealership lost my tire replacement but Amber was extremely helpful and took responsibility to resolve the issue, deserves recognition! extremely helpful and took responsibility to resolve the issue, deserves recognition! More