Red McCombs Hyundai

My car was kept for over 24 hours and I never received a status update. I texted and called and never received a stutus update. The customer service experience at the dealer was excellent. However, there wa status update. I texted and called and never received a stutus update. The customer service experience at the dealer was excellent. However, there was a lack of communication regarding vehicle status. More

Sales agent Donovan Guerra was very professional and courteous. The whole transaction was very fast and pleasant. Look forward to see if the service department can match my experience. Love my car courteous. The whole transaction was very fast and pleasant. Look forward to see if the service department can match my experience. Love my car More

Excellent service from the time we called until we picked our car up 1 week later. The work done looks amazing. Thank you for working with us our car up 1 week later. The work done looks amazing. Thank you for working with us More

Accommodating and very professional dealership. Will be my go to for service and future sales. Will be my go to for service and future sales. More

Jerry was extremely helpful and diligent with the purchase and return of the vehicle. When we noticed the paint chip on the hood, he gave us several options to help us navigate. purchase and return of the vehicle. When we noticed the paint chip on the hood, he gave us several options to help us navigate. More

Diego Peinado the salesman was great. I bought my previous car from him too. This is my third Santa Fe I have bought there. I bought my previous car from him too. This is my third Santa Fe I have bought there. More

Absolutely happy with my new purchase. Sina Mandavia, provided with a professional an excellent service. Sina Mandavia, provided with a professional an excellent service. More

The staff were really sincere and attentive. Mohammed made sure I felt 100% secure with my purchase and exhibited a lot of patience and care. Mohammed made sure I felt 100% secure with my purchase and exhibited a lot of patience and care. More

My recent experience was highly disappointing. Initially, everything seemed fine when I arrived, but by the time I picked up my car, I was extremely dissatisfied with the customer service and comm Initially, everything seemed fine when I arrived, but by the time I picked up my car, I was extremely dissatisfied with the customer service and communication. Gustavo had offered me a ride home via the shuttle, as my service was expected to take over three hours. However, he failed to inform me that the shuttle would not be available later in the day, leaving me stranded without a way to get back to the dealership. He didn’t think to communicate with me about my return until late in the afternoon. When I spoke to his manager, Amber, she immediately became defensive and focused on irrelevant details instead of addressing my concerns. Her tone was dismissive, and she provided no solution to the issue at hand. She also mentioned that they had to keep my vehicle due to the warranty company being unavailable, but Gustavo never mentioned this when I was in route, causing unnecessary confusion. I requested to speak with her supervisor, Rigo Rivera, but he was unavailable. I’ve called him twice and left a voicemail, yet I’ve received no response. Gustavo also failed to follow through on his promise to call me back after contacting the warranty company on Monday, leaving me without any updates. This has been an incredibly frustrating experience that remains unresolved. I am extremely dissatisfied and would appreciate hearing from the General Manager or someone in upper management immediately, as this level of customer service is completely unacceptable. More

Stare of the ART. Everyone is professional. I came in at 1pm, and by 6pm I was out signed a contract for my new Car. Mr. Francisco Donaldson was extremely knowle Everyone is professional. I came in at 1pm, and by 6pm I was out signed a contract for my new Car. Mr. Francisco Donaldson was extremely knowledgeable and very professional. I would DEFINITELY Vrecommened him and the DEALERSHIP TO anyone. I used to work at a dealership or 2, and I Loved that fast pace job. Got to meet a whole lot of people. More