Red McCombs Hyundai Northwest

There was no communication as to where my car was at in the service process. I even saw my vehicle was sitting in the lot for over an hour and I kept being told it was still being worked on. the service process. I even saw my vehicle was sitting in the lot for over an hour and I kept being told it was still being worked on. More

Gilbert kept me informed on the progress of my car since I was waiting on site for it. I had taken it in for one recall but he told me there were actually two and took care of both. I was waiting on site for it. I had taken it in for one recall but he told me there were actually two and took care of both. More

Engine light was on and it also the A/C stopped working! Works great now Works great now More

Well, let's put it this way: you wouldn't get a single star from me this time. It started with my appointment being at 10:30, but all the service staff were in a meeting, so I was told to take a seat in t star from me this time. It started with my appointment being at 10:30, but all the service staff were in a meeting, so I was told to take a seat in the waiting area until the meeting was over. When I asked how long it would take, I was told 20–30 minutes. I just wonder why they schedule appointments for customers only to make them wait. I’m self-employed—time is money, and waiting costs me money. After 22 minutes, one of their service staff came over and told me that the car didn't actually need a service—it had been reset incorrectly last time. They only performed the recall work. I wasn't happy about this, because the reason we had made the appointment in the first place was that the car's computer indicated a service was due. I told their employee that one of the tire sensors was showing low pressure; he said, "No problem, we'll fill air in it and also reset the service indicator in the car's computer." Since the wait for the recall service was four hours, they called a shuttle service to take me home. I really have to wonder why someone working for a car dealer operates three cellphones while driving; not only does it set a bad example and violate the law, but it also makes being a passenger with this driver an unsettling experience. On Route 1604, he sometimes kept a gap of only 30 feet between himself and the car ahead because he kept getting calls and looking at his phones. I don't need to understand why his phone wasn't connected to the car via Bluetooth. I worked for Daimler-Benz in Munich many years ago—the job required excellent driving skills—so I know what driving is all about; I also can even often tell what might be wrong with a car just by the sound it makes. Back home, my husband said he’d go pick up the car so I wouldn’t have to drive with that man again. He picked it up, but on the way home, he noticed the tire pressure hadn’t been adjusted; plus, the service notification popped up again yesterday—it’s 26 days overdue. All I can say is, "Great job, right?" Or what do you think? More

Promise 2 hour wait. .5 hour. No explanation. Food left in car. Radio station changed. .5 hour. No explanation. Food left in car. Radio station changed. More

I was charged for a service that was supposed to be included in my warranty. When I inquired about being covered under warranty, I was told no. After doing research I found that the service was in fact included in my warranty. When I inquired about being covered under warranty, I was told no. After doing research I found that the service was in fact covered. I am still waiting for a call to be returned. I now have a level of unease/distrust. I keep getting notifications from the app that my car needs service, however the service has been completed and no one from the service department has returned my call to instruct me how to reset the service notification. More

The Service Center crew were very pleasant and helpful. The recall work was done very quickly. The recall work was done very quickly. More

They are slow, confused, and unhelpful every time I have the misfortune of needing to visit. the misfortune of needing to visit. More

Prices are steep and outrageous. Paid too much for a starter. Wait was too long Paid too much for a starter. Wait was too long More

Service Advisor Bentley met me immediately, and provided turnkey Customer Service. He annotated the comments section of the Recall Ticket to address a transmission issue, and advised scheduling a follow-up turnkey Customer Service. He annotated the comments section of the Recall Ticket to address a transmission issue, and advised scheduling a follow-up Service appointment. Very pleased with his aplomb. More