Red McCombs Hyundai Northwest

SERVICE IS ALWAYS GREAT EVERYTIME I BRING IN MY VEHICLE FOR MAINTENANCE WORK. I TRUST THEM WITH MY VEHICLE WHICH IS HARD TO FIND NOW AND DAYS. WILL CONTINUE TO BRING MY VEHICLES HERE! FOR MAINTENANCE WORK. I TRUST THEM WITH MY VEHICLE WHICH IS HARD TO FIND NOW AND DAYS. WILL CONTINUE TO BRING MY VEHICLES HERE! More

Gilbert always takes great care of us. Gilbert is professional, kind, efficient and always follows up. Thank you for the great service. Gilbert is professional, kind, efficient and always follows up. Thank you for the great service. More

The service went really well. I was surprised at how quickly it was all done. My Service Rep Bentley has been exceptional and pleasant. Thank You for a great job done. I was surprised at how quickly it was all done. My Service Rep Bentley has been exceptional and pleasant. Thank You for a great job done. More

They were very friendly with speedy service, and very informative about what my vehicle needs. informative about what my vehicle needs. More

Horrible, horrible dealership! I couldn’t get the woman answering the phones to let me talk to the Service Manager to get a current status on my vehicle over 30 mins of repeated s I couldn’t get the woman answering the phones to let me talk to the Service Manager to get a current status on my vehicle over 30 mins of repeated sending me to various voice mails and disconnections! In the end, I was forced to drive from our home in Frisco, TX to San Antonio (where my son is attending college), only to find out that the dealership had done nothing they said they would and my son’s car that had been towed there the week before was untouched! In the end, they charged me 2K more for the same service they had done to the careless one week prior because we chose not to use insurance to cover it the second time. After speaking with both the service manager and general manager at length, it was obvious the practices of the receptionist came from the top down! More

Pretty straightforward appointment process. Online appointment, checking in was quick, and communication was normal text and telephone. Online appointment, checking in was quick, and communication was normal text and telephone. More

Courtesy car was not available as expected. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. More

Red McCombs Hyundai Northwest is my go to service center for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with s for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with sending reminders when the parts arrive and follows up to come in to get the issue fixed. More

The staff was extremely communicative about the service needed and the expected timeline. The video during the inspection was also helpful. needed and the expected timeline. The video during the inspection was also helpful. More

I called the service department to have it serviced I was told there were 3 recalls to be fixed. I agreed to the recall repairs to be done a week later. I dropped off the vehicle and then I was advised that told there were 3 recalls to be fixed. I agreed to the recall repairs to be done a week later. I dropped off the vehicle and then I was advised that they didn’t have a part to fix one of the recalls. I took the day off to drop off my car and now I will have to take another day off to finish the other recall . Not planned well, the service department should have had all the parts needed to complete the job. I’m not happy with this outcome. More