Red McCombs Hyundai Northwest

Even with an appointment my husband was there for almost 8 hours. We were just over our 60,000 mile warranty. Still we were charged a $200 fee to go over the whole car for an inspection which didn’t count t 8 hours. We were just over our 60,000 mile warranty. Still we were charged a $200 fee to go over the whole car for an inspection which didn’t count towards any of the work. On top of already paying 1K and them already needing to go over multiple areas due to multiple recalls. The car is only 4 years old. Over $1200 even WITH a $100 coupon and that didn’t even include an oil change, tires, brakes, or any other “big” items. We won’t be going back to get anymore work done here due to typical price gauging and ridiculously long wait times. More

This dealership is by far the best dealership I’ve ever dealt with. From the moment I called to inquire about which vehicles y’all had on the lot three years ago, to the day, I made my appointment with Rau dealt with. From the moment I called to inquire about which vehicles y’all had on the lot three years ago, to the day, I made my appointment with Raul and purchased my vehicle and then over the last three years getting service on my vehicle from Bentley. It has been by far the best experience I’ve ever had. Everyone is always so kind and professional, and they always get me in and out of there very quickly. They take such good care of me and it makes me feel like this is a family more than just where I go get my car serviced. More

Excellent service, family friendly atmosphere, knowledgable staff, customer service their #1 priority, accommodating, exemplary, caring knowledgable staff, customer service their #1 priority, accommodating, exemplary, caring More

several of the service managers do not listen to the customer. they will, however, try to upsell you on anything. customer. they will, however, try to upsell you on anything. More

Had several good experiences with them in the past but the last couple of times they've had my car for a week gave it back not fixed, came back and they took another week to half fix it. Minor repairs tha the last couple of times they've had my car for a week gave it back not fixed, came back and they took another week to half fix it. Minor repairs that should have been done or if they were backed up I should e have been advised to wait to bring it in. Getting updates out of them is like pulling teeth now. Texted the service manager three times and got no reply. No idea what's going on over there. The ladies who answer the phone are great. More

We knew what we wanted to purchase and basic price point and was so pleased with the method of making appointment, working with Rene DeLaRosa, prompt attention, in and out with new car. and was so pleased with the method of making appointment, working with Rene DeLaRosa, prompt attention, in and out with new car. More

Aaron S was amazing. I will be coming back to this location solely because of him and his customer service. He went above and beyond and communicated the whole time! 10/ I will be coming back to this location solely because of him and his customer service. He went above and beyond and communicated the whole time! 10/10 recommend him as your service advisor More

The service techs were quick to get me in and out, with good communication throughout. good communication throughout. More

Clean and good appearance of dealership. Work was done in a reasonable time. It did go past the estimated time given while waiting, and told I would be updated, but never happened. Overti Work was done in a reasonable time. It did go past the estimated time given while waiting, and told I would be updated, but never happened. Overtime was still quicker than what I was told when I set up the appointment. Would be nice to have a snack and soda machine for those with diabetes or other conditions needing regular food sources. More

Service was fine and they seemed to do everything properly. I am just not sure why I have to ask specifically for the scheduled free oil change to be taken off the bill. This also happened last time. properly. I am just not sure why I have to ask specifically for the scheduled free oil change to be taken off the bill. This also happened last time. It should be automatic. More