Red McCombs Hyundai Northwest

Honestly, I was disappointed that my request to have the upcoming oil change (due soon) was not done as I requested to save me a separate trip. I also asked for my driver front tire to be checked and it was upcoming oil change (due soon) was not done as I requested to save me a separate trip. I also asked for my driver front tire to be checked and it wasn't. It was still low when I got in the car to leave. I am appreciative that a loaner was provided while my car was being repaired. Thank you. More

Parts were late by a couple of days, but there were some communication issues with the service department and I had to proactively call everyday for status updates. communication issues with the service department and I had to proactively call everyday for status updates. More

We had found the service department closed by 5pm! Would have been nice to get a notice Would have been nice to get a notice More

Communication was poor and it took me calling to find out about my car over the course of two and a half days. I got a video and declined all services due to cost and needed time to decide. I arrived close t about my car over the course of two and a half days. I got a video and declined all services due to cost and needed time to decide. I arrived close to 1 pm and was walked over to cashier by Hector. The cashier a blonde older woman with glasses stared at me blankly and Hector explains why I’m there. She points to sign in front of her monitor and lightly taps before saying “we closed at 1.” Stunned I responded “thank you for telling me that as I didn’t know before this moment that you closed at 1 especially since I’ve been waiting two and a half days for an update. I declined services two hours ago and total said $14.” She attempted to quote higher but I explained I had information for review. Mechanic Jordan peeked around corner and said he could get car ready with no problem and would be back. As I waited in sitting area with one other customer I see another one walk in to get her car. Then another two advisors walk by and one tall gentleman with a tan jacket on states “I don’t f$&@ing know what is wrong with her f$&@ing car and that isn’t my customer,” and on and on. Stunned I continue waiting when Jordan is done with car and explain tire was patched but there are leaks and he moved to rear of car in case of blow out. A short Hispanic man walks me to service area and I’m told he’ll close me out. He shows me a receipt and what looks like paperwork but does not review it with me. Starts guiding me out and I apologize for arriving late as I wasn’t aware of close time and he yes ma’am’s me thanks me and I say you all need to get with the cashier as she was rude and he says “yeah she probably just wanted to get off at 1.” He goes on to remind me I didn’t tell anyone I was coming so yeah and thank you ma’am and guiding me out. Another employee (previously cursing) is closing up computer and seems annoyed and wanting to laugh. Regardless if any error on my part this treatment was a bit much to experience and over hear rude comments regarding another customer was too much. I can only assume I wasn’t charged anything or shown much of paperwork so this would all be swept under the rug. The only polite and professional person I encountered was Hector and Jordan and I hope I got their names right. More

Took day off for scheduled recall, then tell me they don’t have the part in stock. What? I will be contacting their corporate office. don’t have the part in stock. What? I will be contacting their corporate office. More

Friendly service, Called as planned. My appointment was handled in a timely manner. Loaner was available, waiting area was clean. Service was completed as planned. No surprises since My appointment was handled in a timely manner. Loaner was available, waiting area was clean. Service was completed as planned. No surprises since I had purchased the maintenance plan. Thanks Red! More

Everyone there is super nice and very professional. They get the job done quickly and correctly and keep you informed every step of the way. They get the job done quickly and correctly and keep you informed every step of the way. More

Khadel was absolutely amazing! Very kind, knowledge, and not pushy at all, which was a green flag for me. I will definitely be referring all of my friends to Khadel at this locatio Very kind, knowledge, and not pushy at all, which was a green flag for me. I will definitely be referring all of my friends to Khadel at this location. More

My service advisor was excellent, kept me informed and explained everything. Mr B. UHL was my advisor. Thank You and God Bless explained everything. Mr B. UHL was my advisor. Thank You and God Bless More

Had appointment for oil change. .SINCE WHEN DOES AN OIL CHANGE TAKE "2" HOURS!!!! Also needed another service done was told another several hours...service writer just kept making ex .SINCE WHEN DOES AN OIL CHANGE TAKE "2" HOURS!!!! Also needed another service done was told another several hours...service writer just kept making excuses told him give me back my vehicle going somewhere else!!! Never coming back again!! More