Red McCombs Hyundai Northwest

Horrible service, lies and didn’t fix seat belt recall. March 9th I dropped off my car to get seat belts recall fixed and for the sunroof being stuck open. Recall was free and the sunroof was going to March 9th I dropped off my car to get seat belts recall fixed and for the sunroof being stuck open. Recall was free and the sunroof was going to be $475 for labor to close the roof plus any addition parts. I declined the fix to make it fully operational but paid the option for them to close it, keep it closed and the rain out. The next day I picked up the car they said the seatbelts were fix and the sunroof closed and paid $475. When the car turned off I got dashboard notifications that the sunroof wasn’t closed but it was sealed. I sent them messages over the next 2 weeks with zero response. Then we drove on the highway and noticed the sunroof was actually flapping open. We took it back to the dealership and I also told the driver side seat belt still popped open sometimes. They told me they didn’t replace the seatbelts but they would do it now. That’s lie number 1 because they said they did in March. They checked the sunroof and said they have never seen a sunroof that could be lifted up by hand like that. That was on Monday. Tuesday we got a call asking if we would still like to drop our car off because we missed the appointment. I told them you have the car and sure enough they did. Wednesday I called them and they said parts need to be ordered. Thursday morning I called them and they said parts are ordered. Thursday afternoon my wife called and they said we need to approve the estimate before they could order. Friday we called they said the parts we ordered and the technician is staying late and he would call us in the morning and the car would be ready at 8:30. I called Saturday morning to find out my person wasn’t even working that day and no technician stayed lates and parts just arrived. Then we had to pay for the sunroof fix. I’m fine with paying for the parts but I also had to pay for the labor. For something they didn’t fix in the first place. Why do I have to pay for labor twice on their mess up. They lied about replacing seatbelts so how do I trust that they aren’t lying about really fixing it. They lied about calling us and about when they will be working on it. This week has just been one lie after another. More

Every time that I go in for any service, I am always treated with respect, kindness, and I always learned something new. Bentley always takes good care of me. I love my service department. treated with respect, kindness, and I always learned something new. Bentley always takes good care of me. I love my service department. More

I always have a great experience at this dealership! The staff is great and provides reliable service. The staff is great and provides reliable service. More

Other dealerships have better signage. I came in the first entrance and saw the service bays so I assumed service office was that way. There were even parking spaces marked for service car I came in the first entrance and saw the service bays so I assumed service office was that way. There were even parking spaces marked for service cars. A quick sign showing that the service drop and office is on the far end of the showroom would be nice. Other than that, service was quick and easy. I thought I asked for an oil change and maybe we miscommunicated because it was not done. Oh well. More

Horrible Chris and Eddie were very unprofessional, and whoever worked on my vehicle made my oil leak worse. whoever worked on my vehicle made my oil leak worse. More

Eddie (advisor) has always been incredible! The shops communication and accessibility isn’t the best but we’ve been happy with the service overall. The shops communication and accessibility isn’t the best but we’ve been happy with the service overall. More

Jay our salesperson was very helpful and provided us with alot of information on vehicle which made it a little easier to choose. Lots of available vehicles to choose from alot of information on vehicle which made it a little easier to choose. Lots of available vehicles to choose from More

I gave significant feedback in the past about an experience I had and never even got an acknowledgement that it was received or anyone cared. It was bad enough that I said I would not return to th experience I had and never even got an acknowledgement that it was received or anyone cared. It was bad enough that I said I would not return to this dealership - but I had a coupon for an oil change and really needed one - so I went back. I have no real complaints about the oil change - except for the fact that the technician took off my reminder in the window for my tires (from a different company) and replaced it with the next oil change reminder. I complained about this very thing in the past and obviously nothing has changed. Just take a second to READ the sticker and see what it's a reminder for. Now I have to go back to the other company and ask for a replacement. You can do better. More

We’d asked to have my daughter’s car emissions tested at the time of servicing. The representative told us that her car didn’t need one until November even though her tags expire 033126. We live in Wylie a the time of servicing. The representative told us that her car didn’t need one until November even though her tags expire 033126. We live in Wylie and our daughter lives in San Antonio. I’d gone to get her tags based on what we were advised at the dealership to no avail. Now we’re having to ask strangers to help us get her car emissions tested and overnight her tags so that her car car will not be out of compliance. More

Everything was excellent from start to finish, the service was great and the whole experience exceeded my expectations. service was great and the whole experience exceeded my expectations. More