Red McCombs Hyundai Northwest

They were very friendly with speedy service, and very informative about what my vehicle needs. informative about what my vehicle needs. More

Horrible, horrible dealership! I couldn’t get the woman answering the phones to let me talk to the Service Manager to get a current status on my vehicle over 30 mins of repeated s I couldn’t get the woman answering the phones to let me talk to the Service Manager to get a current status on my vehicle over 30 mins of repeated sending me to various voice mails and disconnections! In the end, I was forced to drive from our home in Frisco, TX to San Antonio (where my son is attending college), only to find out that the dealership had done nothing they said they would and my son’s car that had been towed there the week before was untouched! In the end, they charged me 2K more for the same service they had done to the careless one week prior because we chose not to use insurance to cover it the second time. After speaking with both the service manager and general manager at length, it was obvious the practices of the receptionist came from the top down! More

Pretty straightforward appointment process. Online appointment, checking in was quick, and communication was normal text and telephone. Online appointment, checking in was quick, and communication was normal text and telephone. More

Courtesy car was not available as expected. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. More

Red McCombs Hyundai Northwest is my go to service center for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with s for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with sending reminders when the parts arrive and follows up to come in to get the issue fixed. More

The staff was extremely communicative about the service needed and the expected timeline. The video during the inspection was also helpful. needed and the expected timeline. The video during the inspection was also helpful. More

I called the service department to have it serviced I was told there were 3 recalls to be fixed. I agreed to the recall repairs to be done a week later. I dropped off the vehicle and then I was advised that told there were 3 recalls to be fixed. I agreed to the recall repairs to be done a week later. I dropped off the vehicle and then I was advised that they didn’t have a part to fix one of the recalls. I took the day off to drop off my car and now I will have to take another day off to finish the other recall . Not planned well, the service department should have had all the parts needed to complete the job. I’m not happy with this outcome. More

My Hyundai consultant Aaron was very professional and listened to my inquiries on all the recalls. He informed what recalls are able to be fix today and recalls that needs parts to be ordered and fix at listened to my inquiries on all the recalls. He informed what recalls are able to be fix today and recalls that needs parts to be ordered and fix at a later date. It was my first time at Red Macomb Hyundai Northwest so I had parked on the wrong side of the service department. Aaron was nice enough to retrieve the car from the incorrect side and move it to the service stall. Everything went well. He had estimated about 3-4 hours. There was only a slight hiccup. One of the software for ABS updates failed twice and delayed the pickup time by an hour. Aaron had the car back to us by 5pm. He wasn’t around/off when we arrived to pickup the car but another staff assisted us with retrieving the car. Overall it was a good experience. We will be back. This might become our Hyundai service location in the future. It’s hard to finding a professional car service place that are knowledgeable, courteous and not trying to up sale things you don’t really need at that moment in time; especially when most mechanics/auto consultants are on commission on the parts/services they recommend/sale. I didn’t feel pressured or push. Which is always a good sign. More

My service, Eddie Soliz, advisor has been the same for as far back as I can remember. Friendly, accommodating, and professional. far back as I can remember. Friendly, accommodating, and professional. More

Great dealership. Eddie was very nice and professional and gave outstanding service. I will be back. Eddie was very nice and professional and gave outstanding service. I will be back. More