Red McCombs Hyundai Northwest

Pretty straightforward appointment process. Online appointment, checking in was quick, and communication was normal text and telephone. Online appointment, checking in was quick, and communication was normal text and telephone. More

Courtesy car was not available as expected. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. More

Red McCombs Hyundai Northwest is my go to service center for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with s for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with sending reminders when the parts arrive and follows up to come in to get the issue fixed. More

The staff was extremely communicative about the service needed and the expected timeline. The video during the inspection was also helpful. needed and the expected timeline. The video during the inspection was also helpful. More

I called the service department to have it serviced I was told there were 3 recalls to be fixed. I agreed to the recall repairs to be done a week later. I dropped off the vehicle and then I was advised that told there were 3 recalls to be fixed. I agreed to the recall repairs to be done a week later. I dropped off the vehicle and then I was advised that they didn’t have a part to fix one of the recalls. I took the day off to drop off my car and now I will have to take another day off to finish the other recall . Not planned well, the service department should have had all the parts needed to complete the job. I’m not happy with this outcome. More

My Hyundai consultant Aaron was very professional and listened to my inquiries on all the recalls. He informed what recalls are able to be fix today and recalls that needs parts to be ordered and fix at listened to my inquiries on all the recalls. He informed what recalls are able to be fix today and recalls that needs parts to be ordered and fix at a later date. It was my first time at Red Macomb Hyundai Northwest so I had parked on the wrong side of the service department. Aaron was nice enough to retrieve the car from the incorrect side and move it to the service stall. Everything went well. He had estimated about 3-4 hours. There was only a slight hiccup. One of the software for ABS updates failed twice and delayed the pickup time by an hour. Aaron had the car back to us by 5pm. He wasn’t around/off when we arrived to pickup the car but another staff assisted us with retrieving the car. Overall it was a good experience. We will be back. This might become our Hyundai service location in the future. It’s hard to finding a professional car service place that are knowledgeable, courteous and not trying to up sale things you don’t really need at that moment in time; especially when most mechanics/auto consultants are on commission on the parts/services they recommend/sale. I didn’t feel pressured or push. Which is always a good sign. More

My service, Eddie Soliz, advisor has been the same for as far back as I can remember. Friendly, accommodating, and professional. far back as I can remember. Friendly, accommodating, and professional. More

Great dealership. Eddie was very nice and professional and gave outstanding service. I will be back. Eddie was very nice and professional and gave outstanding service. I will be back. More

Horrible service, lies and didn’t fix seat belt recall. March 9th I dropped off my car to get seat belts recall fixed and for the sunroof being stuck open. Recall was free and the sunroof was going to March 9th I dropped off my car to get seat belts recall fixed and for the sunroof being stuck open. Recall was free and the sunroof was going to be $475 for labor to close the roof plus any addition parts. I declined the fix to make it fully operational but paid the option for them to close it, keep it closed and the rain out. The next day I picked up the car they said the seatbelts were fix and the sunroof closed and paid $475. When the car turned off I got dashboard notifications that the sunroof wasn’t closed but it was sealed. I sent them messages over the next 2 weeks with zero response. Then we drove on the highway and noticed the sunroof was actually flapping open. We took it back to the dealership and I also told the driver side seat belt still popped open sometimes. They told me they didn’t replace the seatbelts but they would do it now. That’s lie number 1 because they said they did in March. They checked the sunroof and said they have never seen a sunroof that could be lifted up by hand like that. That was on Monday. Tuesday we got a call asking if we would still like to drop our car off because we missed the appointment. I told them you have the car and sure enough they did. Wednesday I called them and they said parts need to be ordered. Thursday morning I called them and they said parts are ordered. Thursday afternoon my wife called and they said we need to approve the estimate before they could order. Friday we called they said the parts we ordered and the technician is staying late and he would call us in the morning and the car would be ready at 8:30. I called Saturday morning to find out my person wasn’t even working that day and no technician stayed lates and parts just arrived. Then we had to pay for the sunroof fix. I’m fine with paying for the parts but I also had to pay for the labor. For something they didn’t fix in the first place. Why do I have to pay for labor twice on their mess up. They lied about replacing seatbelts so how do I trust that they aren’t lying about really fixing it. They lied about calling us and about when they will be working on it. This week has just been one lie after another. More

Every time that I go in for any service, I am always treated with respect, kindness, and I always learned something new. Bentley always takes good care of me. I love my service department. treated with respect, kindness, and I always learned something new. Bentley always takes good care of me. I love my service department. More