Red McCombs Hyundai Northwest

They were very prompt and courteous. The service center was abel to. install the update on the car and the time they said. They also provided a loaner vehicle so I could make it to an ap The service center was abel to. install the update on the car and the time they said. They also provided a loaner vehicle so I could make it to an appointment. Very pleased with their professionalism and work. More

Always a pleasure to work with the team at Hyundai Red McComb Northwest. They are transparent and knowledgeable with repairs and pricing. Thank you! McComb Northwest. They are transparent and knowledgeable with repairs and pricing. Thank you! More

Service was excellent. Bentley Uhl has been a pleasure to work with. Kept me updated and informed of the status of my repair. Bentley Uhl has been a pleasure to work with. Kept me updated and informed of the status of my repair. More

Fantastic customer service every time. Friendly, knowledgeable and helpful technicians and service advisors who go above and beyond to make sure that the work is done right the first time, Friendly, knowledgeable and helpful technicians and service advisors who go above and beyond to make sure that the work is done right the first time, at a reasonable and fair price. I don’t trust anyone else with my Hyundais. More

Easy to get an appointment. Staff was courteous. Service was quick and satisfactory. Comfortable waiting area. Staff was courteous. Service was quick and satisfactory. Comfortable waiting area. More

There was no communication as to where my car was at in the service process. I even saw my vehicle was sitting in the lot for over an hour and I kept being told it was still being worked on. the service process. I even saw my vehicle was sitting in the lot for over an hour and I kept being told it was still being worked on. More

Gilbert kept me informed on the progress of my car since I was waiting on site for it. I had taken it in for one recall but he told me there were actually two and took care of both. I was waiting on site for it. I had taken it in for one recall but he told me there were actually two and took care of both. More

Engine light was on and it also the A/C stopped working! Works great now Works great now More

Well, let's put it this way: you wouldn't get a single star from me this time. It started with my appointment being at 10:30, but all the service staff were in a meeting, so I was told to take a seat in t star from me this time. It started with my appointment being at 10:30, but all the service staff were in a meeting, so I was told to take a seat in the waiting area until the meeting was over. When I asked how long it would take, I was told 20–30 minutes. I just wonder why they schedule appointments for customers only to make them wait. I’m self-employed—time is money, and waiting costs me money. After 22 minutes, one of their service staff came over and told me that the car didn't actually need a service—it had been reset incorrectly last time. They only performed the recall work. I wasn't happy about this, because the reason we had made the appointment in the first place was that the car's computer indicated a service was due. I told their employee that one of the tire sensors was showing low pressure; he said, "No problem, we'll fill air in it and also reset the service indicator in the car's computer." Since the wait for the recall service was four hours, they called a shuttle service to take me home. I really have to wonder why someone working for a car dealer operates three cellphones while driving; not only does it set a bad example and violate the law, but it also makes being a passenger with this driver an unsettling experience. On Route 1604, he sometimes kept a gap of only 30 feet between himself and the car ahead because he kept getting calls and looking at his phones. I don't need to understand why his phone wasn't connected to the car via Bluetooth. I worked for Daimler-Benz in Munich many years ago—the job required excellent driving skills—so I know what driving is all about; I also can even often tell what might be wrong with a car just by the sound it makes. Back home, my husband said he’d go pick up the car so I wouldn’t have to drive with that man again. He picked it up, but on the way home, he noticed the tire pressure hadn’t been adjusted; plus, the service notification popped up again yesterday—it’s 26 days overdue. All I can say is, "Great job, right?" Or what do you think? More

Promise 2 hour wait. .5 hour. No explanation. Food left in car. Radio station changed. .5 hour. No explanation. Food left in car. Radio station changed. More