Red McCombs Hyundai Northwest

I would have given another star but 5 days after service, tire sensor came back on ( i had let team know the tire was a concern) After service at Red McCombs, I was told they couldn't find a leak o service, tire sensor came back on ( i had let team know the tire was a concern) After service at Red McCombs, I was told they couldn't find a leak or anything to repair. Here I sit, 5 days later in a tire shop, sensor back on, they found the nail immediately and I now have a new tire. More

If I could give negative stars I would! We was treated poorly and give no updates until I called and they would call back 2 or 3 days later. Had my car for over month! We was treated poorly and give no updates until I called and they would call back 2 or 3 days later. Had my car for over month! More

My Hyundai Santa Fe was having issues with A/C on drivers side not working intermittently. After several days could not replicate issue and did diagnose and replaced compressor and a hose. While that only side not working intermittently. After several days could not replicate issue and did diagnose and replaced compressor and a hose. While that only worked a little while had to take it back after same issue occurred. Diagnosed and replaced air regulator part. So far everything works good. Refrigerated air on both sides now. Very expensive two trips. More

It’s hard to get answers when you have problems . .No one wants to take accountability. .No one wants to take accountability. More

I had authorized two “emergency“ issues could be performed. When I picked up my vehicle, they had not done that you can figure out why. I was told that the Service man had “gone to lunch“. I will ta performed. When I picked up my vehicle, they had not done that you can figure out why. I was told that the Service man had “gone to lunch“. I will take it to a private auto shop to have this done. Very disappointing. More

Excellent sales and financing process . It’s very streamlined and digitized . The sales man valid did an excellent job with very straightforward and transparent buying process . The finance It’s very streamlined and digitized . The sales man valid did an excellent job with very straightforward and transparent buying process . The finance was digital and seamless . The service experience was very bad . The waiting areas chairs were very dirty . The guys did not even top up fluids after an oil change . I was there twice but my seat belt recalled is not fixed . Gilbert tried his best and went above and beyond . Overall I am very concerned of bringing my vehicle to service here . It’s better in any local service shop compared to here . More

Scheduled an appointment for one of my free oil changes. Everything was completed quickly. I was sent a text with a short video clip that noted some recommended/additional services needed. The technician s Everything was completed quickly. I was sent a text with a short video clip that noted some recommended/additional services needed. The technician said in the video clip that the sevice adviser would review the service items with me. The adviser did not do so. The text only listed the needed/recommended items without details or further explaination. More

Awesome service! Rene was extremely helpful and friendly. Helped facilitate the whole process smooth and efficiently. Rene was extremely helpful and friendly. Helped facilitate the whole process smooth and efficiently. More

I called about a recall on my Santa Fe, and the service rep made an effort to see if the replacement part was available, and it was. He made it possible to take in my vehicle the very next day and the wor rep made an effort to see if the replacement part was available, and it was. He made it possible to take in my vehicle the very next day and the work was done in just a few short hours. Overall, the Service team provided good, quick service. More

Did not like that when I called the service section, I was directed to a call associate who could not answer any questions about the status of my vehicle. We speak to enough outsourced call centers in lif was directed to a call associate who could not answer any questions about the status of my vehicle. We speak to enough outsourced call centers in life as it is already, can the dealership service center not be another one More