Red McCombs Hyundai Northwest

Great job by service team to fix the recall and also put an order for another one. an order for another one. More

All personnel were friendly and Helpful. Found the desired color and style. Great hot chocolate. Found the desired color and style. Great hot chocolate. More

Bentley was extremely helpful. He answered all my question and let me know the process. He really helped me out and made my first experience with Red McCombs awesome He answered all my question and let me know the process. He really helped me out and made my first experience with Red McCombs awesome More

The cover protecter were not installed properly. Will need to bring the car back so it can be install properly. Will need to bring the car back so it can be install properly. More

Great service , got checked in very quickly and car was returned in good condition, process overall went very smoothly returned in good condition, process overall went very smoothly More

We went there to “just look” at a particular model. The sales person who greeted us, Lindsay, was friendly and never made us feel pressured to buy. She was very knowledgeable about the car's features The sales person who greeted us, Lindsay, was friendly and never made us feel pressured to buy. She was very knowledgeable about the car's features while we talked on the lot and during the test drive. She and her manager showed us how we could buy the vehicle we wanted without waiting until the end of our current lease so we did. Everyone we met there was friendly and helpful. More

Very helpful, good mannered sales people and financing department is honest and fair, I would definitely buy another vehicle from this dealership department is honest and fair, I would definitely buy another vehicle from this dealership More

Sales staff (Kenneth) was professional and courteous. No hard press sales tactics he listened to our needs and nice to have items and was able to match us with the prefect car. He knew the model and th No hard press sales tactics he listened to our needs and nice to have items and was able to match us with the prefect car. He knew the model and the features and was patient in explaining them and answering all our questions. Although our purchase took place over several days and multiple visits, we were always given his full attention. The finance team was equally courteous. Options were given and explained but never pushed. Overall, a wonderful team to work with. More

Service Manager was thorough and polite. He kept me updated as the services progressed. Pick up was easy. He kept me updated as the services progressed. Pick up was easy. More

As a single female with limited knowledge of buying a new vehicle, I found the service unprofessional and the experience traumatizing last month. Initially, the representatives were very polite and eager to vehicle, I found the service unprofessional and the experience traumatizing last month. Initially, the representatives were very polite and eager to sell and assist me with a new purchase. But when I later raised issues about the car, their attitude changed. During the initial purchase, I questioned whether the 7.4% APR was unusually high for an individual with excellent credit, but the finance representative told me he had contacted my bank and that Red McCombs’ rate was lower. Not realizing before signing the contract that the information provided by the Red McCombs dealership financial consultant was incorrect. I tried to get a printed copy of the contract, but he told me they are no longer allowed to do so; instead, a flash drive was given to me. To my detriment, I unknowingly trusted the representative's lack of integrity. I went back to the Red McCombs dealership several times within a week of the purchase to address my concerns, but every time I had to wait over an hour to see a representative. I requested that they modify the contract because my bank could offer me a lower 5% rate on the car with an extended and GAP warranty. I was told by Red McCombs' financial consultant that he could not make modifications because the sale was final and had to be made within 48 hours of purchase. Also, I had the tires checked with Discount Tires Company, and the back tires' tread was extremely worn for a vehicle with 4,186 miles from the Red McCombs dealership. I was told by the Red McCombs service department that it was my responsibility to get additional tires. I did not realize this would be such an ordeal since I bought my 2014 vehicle new from Red McCombs. I assume it's a different time with different people. Two months later, I have not received the refund from the Red McComb dealership for the cancelled extended warranty and GAP. My bank gave me a lower rate, of course. Now I am nervous about buying another car from Red McComb and taking it for service and maintenance at this particular Red McComb dealership, because the incident made me feel it was about the sale rather than the customer. More