Ray Chevrolet - Service Center

Great service My warranty work was performed in the time frame promised! I would recommend this dealer. time frame promised! I would recommend this dealer. More

They did a great job, but it took longer than was planed. I also have to bring it back for a part they did not have in stock. I also have to bring it back for a part they did not have in stock. More

Sales department is top notch but the Service department lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter pan lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter panel while my car was in their shop (they did fix the dent) to them not respecting the customer's time and sticking to a schedule. This past occasion I scheduled out my service two weeks in advance and was told by Liz Frohling that they would have a loaner car ready for me and I would be in/out within 10-15 min. Well, I was stuck waiting for that loaner which in fact wasn't ready for 1 hour 40 min. I worked with TJ Burke who is emotionless and when I voiced my displeasure about the wait after being there over an hour, TJ stated to me "Don't blame me because a 3rd party company (hertz) is taking their time to get here with your rental." Excuse me, What? Then what is the point of scheduling two weeks out? The service departments solution was to kick me out the service center and have me wait outside for Hertz. No apology, no empathy and completely unprofessional. If you don't like your job or dealing with frustrated customers then find a new career. I generally believe that most people there have good intentions but it seems to me that the dealership is too small for the amount of service they bring in. Try calling and speaking to service manager and I guarantee you'll hear "She's really busy right now, can you leave a message?" Then they won't call back for days. Thanks to Ray I missed a very important work meeting which is why I scheduled the service two weeks out to be sure I'd be home in time. Be better! More

Staff was friendly, answered any questions I had especially with the use of coupons and points, kept me informed throughout the appointment. especially with the use of coupons and points, kept me informed throughout the appointment. More

Great and friendly customer service. Easy to schedule appointment and ease in bringing in the car and waiting area was pleasant. Easy to schedule appointment and ease in bringing in the car and waiting area was pleasant. More

KYLE IN SERVICE WAS GREAT----COMMUNICATION WAS PERFECT GREAT DEALERSHIP TO HAVE REPAIRS COMPLETED ON YOUR ASSET PERFECT GREAT DEALERSHIP TO HAVE REPAIRS COMPLETED ON YOUR ASSET More

Love the dealership and the people are super helpful, but 2 hours for a scheduled oil change is kind of absurd. I will continue going to Ray for service on my vehicle but maybe they need to make some adjustm 2 hours for a scheduled oil change is kind of absurd. I will continue going to Ray for service on my vehicle but maybe they need to make some adjustments to scheduling? More

Great communication with updates on fixes and notification when completed. Easy scheduling for my repairs. notification when completed. Easy scheduling for my repairs. More

Service was fast and amazing very friendly attendents but they offered to run my car through the car wash, and that’s pretty much what hey did was run through. They didn’t wipe it or dry it up so all the dir they offered to run my car through the car wash, and that’s pretty much what hey did was run through. They didn’t wipe it or dry it up so all the dirt was still on thei car.and still wet More

Always take my car there cause I know it will be done correctly. There the best. correctly. There the best. More