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Ray Catena Lexus of Freehold

Freehold, NJ

5.0
1,125 Reviews

4264 U.S. 9

Freehold, NJ

07728

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1,125 Reviews of Ray Catena Lexus of Freehold

May 20, 2021

David Swan was wonderful to deal with. He arranged for the service on my auto exactly as I requested. I will return to your dealership for my next visit. More

by Sandra
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Swan
May 21, 2021 -

Ray Catena Lexus of Freehold responded

It's great to hear that David Swan was wonderful to work with, and helpful to you. Thanks for saying you'd visit us again, we appreciate it.

March 26, 2021

We purchased our first Lexus last Saturday ( 3/20/21) and we were fortunate to have Pierre Gonzales as our sales person.. Pierre is open, friendly, professional and patient. He knows his cars and was easy to More

by Ken Russo
Recommend Dealer
Yes
Employees Worked With
Pierre Gonzales
Mar 26, 2021 -

Ray Catena Lexus of Freehold responded

Thank you for the great review, Ken! We appreciate your business and are proud to welcome you into the Ray Catena Lexus of Freehold family. Drive safely in your new vehicle, and congratulations! We will be sure to pass on the kind words to Pierre!

March 22, 2021

Giuseppe is our favorite service consultant at Ray Catena Lexus. He is extremely cordial, trustworthy and makes everyone feel welcomed. We look forward to our visit because we know he will provide great ser More

by Bethea Family
Recommend Dealer
Yes
Employees Worked With
Giuseppe Insinga
Mar 22, 2021 -

Ray Catena Lexus of Freehold responded

Thank you for telling us that Giuseppe is your favorite service consultant. We're so glad to hear that he's extremely cordial, trustworthy and makes everyone feel welcomed. Thanks for the terrific recommendation as well.

March 07, 2021

Pierre Gonzalez is a wonderful Sales Consultant. He shows extreme professionalism, courtesy, respect, friendliness and knowledge. I am very happy with the service and I love my new Lexus. More

by Jeans5061
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Gonzales
Mar 08, 2021 -

Ray Catena Lexus of Freehold responded

Thanks for telling us that Pierre Gonzalez was very professional, as well as friendly and knowledgeable. We're glad to know that you're happy with the service you received.

February 27, 2021

STAY AWAY!!! Just returned car after leasing two lexuses in row. After a few days I got a bill for $1200 for excessive wear. Car was in perfect condition when i returned it. with 39k miles instead of 45k th More

by jgzak
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Schlotfeldt
Feb 27, 2021 -

Ray Catena Lexus of Freehold responded

Dear Julius, I know you had reached out to your previous sales associate who advised you to call Lexus Financial services as they are the one billing you. Have you called them? Your current bill was for a bent rim ($549 plus tax) and a cut tire ($265+tax) along with a disposition fee of $350 plus tax since you didn’t re-lease a Lexus with Lexus Financial Services. Joel Cohen General Manager

December 29, 2020

I just moved here from Staten Island and went to Ray Catena Lexus for service for the first. I have to say it is by far the Best Service I have had with a car -Paul my service writer was a gentleman and More

by Rgbraccia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Agrait
Dec 29, 2020 -

Ray Catena Lexus of Freehold responded

Rob - Welcome to the area! We are delighted to hear that Paul and our Service Department left a great first impression and that your visit went smoothly. Thank you so much for allowing us the chance to assist you! We look forward to seeing you again down the road.

November 18, 2020

My most recent visit was to get the apple car play update done on my 2018 NX300. When I arrived, Daniel had a loaner ready and waiting for me. He was quick to get the update done and was extremely pleasant t More

by Carguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Strasser
Nov 18, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for the kind review! We strive to deliver efficient service, and it is wonderful to hear that this was reflected in your time working with Daniel. Safe travels in your 2018 Lexus NX 300, and we hope to work with you again at Ray Catena Lexus of Freehold!

November 13, 2020

Jonathan was extremely helpful during the process, probably the most straightforward and easygoing salesperson I've worked with . He answered my questions promptly and was courteous as well. We have a More

by XL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Bivens
Nov 13, 2020 -

Ray Catena Lexus of Freehold responded

Thanks for sharing your kind remarks. It's a pleasure to hear that Jonathan was extremely helpful and able to answer your questions. We appreciate hearing that you're willing to recommend us so highly too, thanks again!

November 12, 2020

This dealer needs to change the way they do business. They will take your trade in and mark up double what they will give you after you walk away. I traded a showroom condition Lexus SC430 that they told More

by Carguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Brenner
Nov 12, 2020 -

Ray Catena Lexus of Freehold responded

I am truly sorry you are upset. I totally understand why you would feel this way, from what I understand you had your car online for more money than you accepted as a trade value. We do have a better platform to sell older vehicles but also keep in mind, we have to honor any issues the car may have over a certain length of time which could result in additional cost to the dealership. Lastly it does take a lot of time for our staff to correct any mileage discrepancies (we showed where Carfax listed the mistake to you, this was an accurate statement) After reading this I hope you consider changing your review, Christine delivered an excellent customer experience, proven by the text you sent to her. We would ask if you please refrain from sending her nasty comments about our management team though. Other than listing your trade in with a profit which is what our business model is based on I don’t think we’ve done anything wrong. Joel Cohen General Manager Ray Catena Lexus of Freehold

Nov 12, 2020 -

Carguru responded

You can say what you want about maintenance, as the vehicle was pristine and didn’t need a thing and you know it! You can spin this however you’d like, but at the end of the day your team lied and cheated to “steal” the vehicle. I get you’re in the business of turning a profit on each trade, but making a profit is not doubling the price you give for a trade and stating you won’t be able to sell it for three months and then sell it four days later!! The car needed absolutely nothing and you know it. If you can sleep at night, I’m happy for you. Not the level I have experienced at other Ray Catena dealers, as I just purchased a brand new Range Rover at the Ray Catena Land Rover of Marlboro and had a night and day experience!!

Nov 12, 2020 -

Ray Catena Lexus of Freehold responded

Not trying to spin anything at all. As long as we can agree our sales associate gave you a great experience and you are only upset because we posted your trade-in online for a profit (I totally agree it is in great shape but we don’t know what might happen in the future as it is an older vehicle) then I can rest easy knowing we are living up to the Ray Catena name. I don’t see where making a profit equates to lying and cheating. Joel Cohen General Manager Ray Catena Lexus of Freehold

November 07, 2020

Alex is beyond fantastic. I came in looking for something festive and he was able to match me to my dream car. I would highly recommend Alex to anyone that is in the market for a car - he is nothing like tho More

by Sinistrkitty
Recommend Dealer
Yes
Employees Worked With
Alex Dragos
Nov 09, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with our team at Ray Catena Lexus of Freehold, and we will certainly let Alex know that you appreciate his help. We hope to see you again sometime!

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