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Ray Catena Lexus of Freehold

Freehold, NJ

5.0
1,125 Reviews

4264 U.S. 9

Freehold, NJ

07728

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1,125 Reviews of Ray Catena Lexus of Freehold

February 10, 2022

guissepe was courteous, prompt and helpful. He and Dena(I am not sure if I spell her name correctly; she is the front person at the Service desk), are examples of how customer service should be... More

by bre6000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena, Giuseppe Insinga
Feb 11, 2022 -

Ray Catena Lexus of Freehold responded

It's so nice to hear that our team was very helpful and you received great customer service. Thanks!

January 22, 2022

Always accommodating and they make certain you are completely satisfied with the work that is done on your vehicle. More

by Luca24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swan
Jan 23, 2022 -

Ray Catena Lexus of Freehold responded

We're glad to hear that our team was very accommodating, and you were pleased with your service visit. Thanks!

January 07, 2022

Doug and Gene are the dream team. Ive been leasing at this location for years. These are two wonderful managers that I have worked with over the years with. I never felt like we didnt get a good deal on More

by mamacat58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Inglima, Gene Martorony
Jan 07, 2022 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to review us, Joanne! We strive to make the purchasing process go smoothly for our guests, and it means a lot to hear that this has been reflected in your time working with Gene and Doug over the years. Congratulations to you and your husband on your new vehicle, and enjoy it! We hope to see you both again at Ray Catena Lexus of Freehold!

December 31, 2021

Went twice to this dealership to look at two different vehicles & my experience was awful. My first experience was the salesman and then the sales manager Paul who told me that the “numbers” just don’t ad More

by a.s.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Agnese Jr., Paul Vallejo
Jan 05, 2022 -

Ray Catena Lexus of Freehold responded

We were hoping with your conversation with Gene our General Sales Manager the current review would be taken down or updated. With our current inventory situation, discounting vehicles is very difficult. Lexus financial does offer rebates for active and retired military as well as recent college graduates. After seeing your review we did extend a very special offer to you. We deal with many police officers, corrections offices and first responders and hold those relationships very near and dear. We aren’t in control of the current offerings from Lexus in regards to leasing but really gave you the best offer we could on our last IS350. If there is anything else we can do please reach out to Gene or myself. No matter what happens we would like to extend our offer to be involved with any charity events your department is involved within 2022. Joel Cohen General Manager Ray Catena Lexus of Freehold Phone (732) 410-2900

December 30, 2021

Ray Catena has an excellent service dept and makes buying a car from them an absolute pleasure. I would highly recommend them. Happy New Year to all!! More

by Sue D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cohen
Dec 30, 2021 -

Ray Catena Lexus of Freehold responded

Hi Sue - Thank you for your confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward to welcoming you back to Ray Catena Lexus of Freehold next time.

December 19, 2021

WHAT CAN SAY AFTER I HAD A ALFA STELVIO WT THEM AND THEY WERE THE BEST, NOW HAVING A LEXUS THEY AR BETTER, THANKS GUYS, AND HAPPY HOLYDAY TO ALL More

by LUCADD18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Curcio Jr., Eric Cohen, Paul Agrait, Giuseppe Insinga, Eric Wysokowski, Rob Powers, David Swan, Nicholas Pepitone
Dec 20, 2021 -

Ray Catena Lexus of Freehold responded

It's wonderful to know that you're happy with your new Lexus, and thanks for the holiday wishes!

November 19, 2021

Giuseppe always makes my experience beyond exceptional. His professionalism, respect, kindness is top notch and never steers me in the wrong direction. He always makes sure I only get work done that is ne More

by Kkei199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Insinga
Nov 19, 2021 -

Ray Catena Lexus of Freehold responded

It's wonderful to hear that Giuseppe always makes your experiences great. It's a pleasure to hear that his professionalism and kindness is top notch and you're happy with the high level of customer service you receive. Thank you.

November 01, 2021

Nick Pepitone was helpful and professional! I took a loner. Great job altogether! Thank you! More

by David Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Pepitone
Nov 01, 2021 -

Ray Catena Lexus of Freehold responded

We deeply appreciate your kind words, David! It is always great to see that Nick is going the extra mile to wow our valued guests. Thank you for supporting Ray Catena Lexus of Freehold and we'll see you next time!

October 25, 2021

I drive 33 miles to have my Lexus serviced. Their service is the best. Shout to Eric and Nick Pepitone. I am on my second Lexus 450 Hybrid. I am treated like royalty! More

by mich456365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Curcio Jr., Eric Cohen, Paul Agrait, Nicholas Pepitone
Oct 25, 2021 -

mich456365 responded

I drive 33 mikes to purchase and have every 5,000 Mile service on my Hybrid 450 Lexus. Their staff is the best.

Oct 25, 2021 -

Ray Catena Lexus of Freehold responded

It makes our day to know that Nick and Eric are going the extra mile to wow our valued guests with their fantastic service. Thanks for supporting Ray Catena Lexus of Freehold and we hope to see you again next time!

October 14, 2021

We bought our Lexus from here and went for the first service this week. Right from the time I drove the car in, everyone was very courteous and friendly. The waiting lounge was very comfortable and well More

by Shash
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Agrait, Jessica Mattson
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