Ray Catena Jaguar of Edison

The car is great, but Alan is the BEST!! Buying or leasing a car can be time consuming, stressful and costly. Add being hormonal and 8 months pregnant, shopping the Jaguar showroom on a whim Buying or leasing a car can be time consuming, stressful and costly. Add being hormonal and 8 months pregnant, shopping the Jaguar showroom on a whim & stumbling on your lifetime dream car... perfect disaster, or not... This is exactly how I met Alan, and boy and I glad we crossed paths. Alan leased me my dream car, it was a fair and fun negotiation, but it didn’t end there. Alan has been available and accessible for any question(s), like maintenance scheduling, random user error radio issues & most recently navigating me through a small fender bender. Alan is truly one of the best things about Ray Cantena Jaguar & the reason I will be a lifetime customer. Alan’s integrity, knowledge, honesty and commitment to a satisfied customer experience both at the time of sale and the lifetime of ownership is second to none. Ray Catena knows how to pick exemplary Sales Executives, Alan in a model example of everything that is right about the car buying experience. More

Jaguar F-Pace Sport This experience was by far the best. I communicated my requirements/wishes over email since I had already drive F-Pace as loaner vehicle when my previ This experience was by far the best. I communicated my requirements/wishes over email since I had already drive F-Pace as loaner vehicle when my previous Jaguar was in for scheduled maintenance. We pretty much negotiate over email and the entire process was extremely convenient and painless. On day of the delivery I showed up, signed the usual papers and drove away with my new F-Page Sport. More

Awful My husband and I went to look for a car for myself. I’m not sure if it was because I’m a woman or the salesman just really sucked but it was like pull My husband and I went to look for a car for myself. I’m not sure if it was because I’m a woman or the salesman just really sucked but it was like pulling teeth to get him to “sell” me the vehicles. I wanted to learn about them. I wanted to hear all they offered and their features. Instead I had to ask every single question I could possibly think of. The lack of customer service and knowledge was excruciatingly frustrating. I left there clueless about the vehicles I just spent hours looking at, angry I just wasted my time and annoyed. More

2016 f pace s Excellent experience. Knowledgeable sales professional. Not overly pressuring. Fair negotiation. Training on technology was thorough. All staf Excellent experience. Knowledgeable sales professional. Not overly pressuring. Fair negotiation. Training on technology was thorough. All staff was friendly. Final processing was seamless. Thank you. More

Exceptional Service Cassidy is an amazing person. She was so easy to talk to and listened to what I had to say. She went above and beyond in her customer service. There w Cassidy is an amazing person. She was so easy to talk to and listened to what I had to say. She went above and beyond in her customer service. There was never a moment where I felt as though she wasn’t listening to me or wouldn’t do what it took to get me what I needed. She or anyone at the dealership made me feel pressured to purchase a vehicle. They all treated me like friends. If anyone is ever in the market for a car I would highly recommend Cassidy to help meet your needs. More

My best car buying experience with Cassidy!! We love her!! I did online inquiry thru USAA and had about 20 calls and e-mails. For some reason God prompted me to inquire Cassidy out of the all 20 e-mails and I I did online inquiry thru USAA and had about 20 calls and e-mails. For some reason God prompted me to inquire Cassidy out of the all 20 e-mails and I did. When I worked into the shop and saw Cassidy, I was already blessed! Prior to Cassidy, I had bought cars online becuase I could not stand high pressure sales from male sales rep, after my horrible experience buying my first luxury car at BMW Honolulu. From BMW, I moved onto Volvo, the safest car in the world for my 4 children. I only responded to female reps to correspond via emails thru USAA car buying service and that was how I bought my first Volvo. I did the same for my second Volvo and was successful with another female rep. My second Volvo tough had quite a lot of issues and I started to get a second thought about the car. I knew at that point since my children are growing older, it was my time to move on to different and better car but I also knew that I had to actually make a few visits to dealerships in order for me to explore what else was out there. I was very pessimistic and hesitant of visiting any dealerships becuase of my bad experience with BMW Honolulu (they mocked me and my young age at that time as I went there alone and ripped me off as I had to pay a sticker price as they called it monopoly in Hawaiian market). Now I am a single mother of 4 children, we all went together and started with Mercedes. Uggggg....nothing was new under the sun as it was very oppressed environment that we felt sick of being there. My children and I felt that thr sales person was very rude and manipulative and condescending. Therefore, I was already walking out the door while she kept talking and talking becuase she would not let me talk. This was a huge mistake that we went there. We then arrived at Jaquar. We felt very welcomed and peaceful there. We felt that God was in that dealership! I saw Cassidy at her desk and I thanked God that moment I saw her! She was very sweet and warm and welcoming me and my 4 children and was willing to help me with my USAA quotes, as Mercedes lady who condescended the USAA quote calling it “crap,” in front of my children. Cassidy worked very hard to find the car of my dream within the budget that fits my finances! We got to work with her for 3 days from the day we start looking and the delivery! I am astonished with my Jaguar and what the car can do! The experience which Cassidy gave us was golden and I am forever thankful for her most kind and excellent service. She got us many souvenirs with Jaguar logos! I am looking forward to work with her for many more years to come for my next Jaguar in the future! Do you want a Jaguar with the most excellent customer service? Call Cassidy! Your experience will be unforgettable! Thank you again, Cassidy! More

Cassidy was AMAZING!!! Cassidy C. was amazing. She made me feel comfortable from the minute I spoke with her. This was key because I trusted her to sale me a car that I had Cassidy C. was amazing. She made me feel comfortable from the minute I spoke with her. This was key because I trusted her to sale me a car that I hadn't seen or test drove. She heard what I was looking for and found the perfect car for me. I will definitely recommend her to family and friends and I hope she's still there when I purchase my next car. Contact Cassidy, she's the best! More

Great Experience I had a great experience going through the process of leasing my new F-pace. Steve was a pleasure to work with and was very helpful throughout the pro I had a great experience going through the process of leasing my new F-pace. Steve was a pleasure to work with and was very helpful throughout the process. More

Exceptional service We met with Alan Burnside. He was patient and explained everything. Outstanding salesman no xx no stress just exceptional service. Thanks we love our We met with Alan Burnside. He was patient and explained everything. Outstanding salesman no xx no stress just exceptional service. Thanks we love our fpace. More

Jaguar F Pace Had a great experience leasing my 2019 Jaguar F Pace at Ray Catena Edison. Steven Christianson was a pleasure to work with through the process - very Had a great experience leasing my 2019 Jaguar F Pace at Ray Catena Edison. Steven Christianson was a pleasure to work with through the process - very professional, consistent follow ups and gave me my time to decide all options. Alan Banjany was great in addressing some of the finer contract terms that made me decide on a Jaguar over others. Highly recommend this car and this team! More