I have been dealing with RC Jaguar for over 8 year and the level of service is outstanding. Shannon was always supportive and courteous and this has been continued under the fine stewardship of Frank Brenes and his team.

I recently went in for an oil change and multi-point inspection for my Jaguar at the Edison Ray Catena Service Center, and from the moment I arrived, I was greeted and escorted to the customer lounge by the friendly staff. Within about 5 minutes, I was called to meet my service advisor, Neshawna Thomas. I believe Neshawna is relatively new to the service department, as I haven't seen her before, and I was glad to have her as my advisor. Neshawna was knowledgeable, approachable, and most importantly, respectful of my needs. I was offered additional full-service options, but I declined, and Neshawna respected my decision without pushing me, which I truly appreciated. In the past, I've had service advisors who were overly aggressive or arrogant, so this was a refreshing change. While waiting, I noticed some construction going on in the lounge area. It was a bit noisy, but it’s understandable, and it didn’t bother me much. The total time I waited was about 1.5 hours, which wasn’t bad at all, especially with the great customer lounge that made the wait more comfortable. After the service, Neshawna explained what had been done and even mentioned that they sent a video of my car showing the service process and the recommended repairs. This was a great touch, as it gave me a clear view of what was happening to my car. Although I declined the additional recommended services, Neshawna didn’t push me and respected my decision. She also checked in to make sure I was comfortable in the waiting area and informed me that my car would be ready in about 10 to 15 minutes. When it was time to pay, I was greeted by another friendly staff member, and we even shared a laugh. Thanks to Neshawna, I finally had a positive service experience. I honestly believe she’s a great addition to the Edison Ray Catena Service Center team. I usually dread visiting this location due to past experiences with arrogant staff, but this time was different. It’s clear they’re listening to customer feedback. Thank you, Neshawna, and the entire team at the Edison Ray Catena Service Center!

I had a great experience getting my car fixed at Ray Catena dealership. They were incredibly helpful throughout the process. Recently, I worked with Keith Zirpoli, who was exceptionally organized and provided outstanding service. I highly recommend Ray Catena for both your car selection and servicing; I will definitely continue going there for my automotive needs.

For the last 3 plus years I have had nothing but disappointment from the service department. I would never return or recommend them to anyone. Once they left me in a situation that was dangerous for me to even drive my car. I was the one who noticed the issue and, they fixed after my complaint but I did not even get an apology.

Shannon is my 'go to' person in RC and she never fails to provide excellent service and support. Always courteous and polite, she consistently 'goes the extra mile'. and is a key reason for me returning year after year for my regular servicing.

Service Representative Mike Indyk was very helpful and made my experience great. I definitely look forward to my next visit with Mike as my Service representative.