Rapid Chevrolet Cadillac

Recall service The recall on the '14 Impala was done quickly and everyone involved were very helpful. We ended up purchasing another new vehicle while waiting for th The recall on the '14 Impala was done quickly and everyone involved were very helpful. We ended up purchasing another new vehicle while waiting for the work to get done. More

Service appointment Called to scheduled my first oils change in a 2016 Silverado. The truck was having some issues shifting and slipped a few times so I asked them to loo Called to scheduled my first oils change in a 2016 Silverado. The truck was having some issues shifting and slipped a few times so I asked them to look at that. Shortly after I hung up I got a call from a service rep and asked if I could drop the truck off to have enough time to look at the tranny. I found a ride so dropped it off at 6:30 am. I waited all day for a call, I never received one. I decided to go out there at 5:00 as I knew they closed at 5:30. They told me that they could see that the tranny was having some problems shifting, but couldn't do anything at this time. Not a big deal. When I got in the truck I noticed they never changed the oil. A service manager was walking by and I asked why the oil wasn't changed. They forgot to do the service for the reason I scheduled the service. The main issue is when they told me that there was nothing they can do and I would have to re schedule the appointment. I took time out of my day, negotiated rides to and from the dealership for them to forget to do the service then tell me that there wasn't anything they can do. Where is the customer service? This dealership is toxic. They don't care about customer service. More

Easiest vehicle purchase ever! The only reason I did not give customer service at 5 star rating is because I was supposed to get a call when the title/registration paper work was re The only reason I did not give customer service at 5 star rating is because I was supposed to get a call when the title/registration paper work was ready to go to County, I did not get that call. I stopped by in the afternoon to check on it and checked in with Phil. Phil said let's check with the receptionist. The receptionist had the paperwork. I was able to get the registration and transfer of title done by the end of the business day. The reason this was an issue was that I was leaving town early the next morning. All in all my experience was great and I would buy from Rapid City Chevrolet again! More

Great experience Bobby and Chad gave me a great deal and took care of me. They found me the perfect vehicle that fit all my needs. Financing was a snap and I was in Bobby and Chad gave me a great deal and took care of me. They found me the perfect vehicle that fit all my needs. Financing was a snap and I was in and out in no time. More

Friendly fast Just perfect for a busy career lady. Fast and friendly. I was in and out and back at work in no time. Answered all my questions with a smile. Just perfect for a busy career lady. Fast and friendly. I was in and out and back at work in no time. Answered all my questions with a smile. More

Buying a 2017 Volt The salesman I talked to (Bob O'Keefe) regarding the purchase of a 2017 Volt was very knowledgeable and helpful. I got a very good deal on my car and The salesman I talked to (Bob O'Keefe) regarding the purchase of a 2017 Volt was very knowledgeable and helpful. I got a very good deal on my car and with almost 2900 miles on it now it has been a very good car. More

Very Satisfying Jerry McGuire and Shawn were very helpful and extremely professional during our recent purchase of the 2016 Traverse. They answered all our questions Jerry McGuire and Shawn were very helpful and extremely professional during our recent purchase of the 2016 Traverse. They answered all our questions and were very friendly. Excellent experience and excellent employees at Rapid Chevrolet. More

AWESOME Helped us with all our needs, very fun to work with and we got the vehicle we were dreaming of owning. Fair trade in price for our old vehicle. Helped us with all our needs, very fun to work with and we got the vehicle we were dreaming of owning. Fair trade in price for our old vehicle. More

Good Experience I really liked the new covered entrance to the Service Center. I also like dealing with Chris Stickler. The other Service Writers are good also, But I really liked the new covered entrance to the Service Center. I also like dealing with Chris Stickler. The other Service Writers are good also, But I feel like Chris knows me. More