Land Rover Alexandria

This is the worst customer service I have ever had from a dealer, much less a JLR dealer. Rude staff, unwilling to work with you, unreasonable. They make it difficult, instead of trying to do business. Go t dealer, much less a JLR dealer. Rude staff, unwilling to work with you, unreasonable. They make it difficult, instead of trying to do business. Go to another Land Rover dealer that appreciates your business. More

I had a great experience working with Jimmy. He explained the buying process very well and updated us on the status of my order. The Range Rover drives well and I'm very happy. He explained the buying process very well and updated us on the status of my order. The Range Rover drives well and I'm very happy. More

Do not buy from this dealer. They don't disclose all costs and add items without disclosure saying they do it on all vehicles (whether you want it or not). Examples are NuVinAir They don't disclose all costs and add items without disclosure saying they do it on all vehicles (whether you want it or not). Examples are NuVinAir to get rid of odors and sanitize the interior. Shouldn't a NEW CAR already smell good and be free from excess germs. Yet, this will add a few hundred dollars for something you may not want and have no choice. Then there's the Ceramic Coating charge of over $1000. Again, added whether you want it or not not. Response when asked, we put it on all of our new cars. So now they've added about $1,500 (plus tax) to the cost of the vehicle (and of course they're getting their kickback) without your permission making it a mandatory fee. And, don't need any extras as it will take months (literally) before they arrive. And, don't need routine service, schedule it and expect a loaner of even be able to reserve a loaner, available at other high end dealers. Juquar-Landrover Alexandria, IMO, uses unethical sales practices to rake in the dollars.For a high dollar dealership, go elsewhere for sales and service like your local Maserati or Porsche dealership. And don't expect to make an appointment and have that person actually be available. On a positive note, the customer service staff is very professional and friendly. More

I’ve had a great experience with this dealership. I signed lease contract for my 2024 Range Rover Evoque in February, and have been enjoying my new vehicle ever since. Entire process was a smooth sai I signed lease contract for my 2024 Range Rover Evoque in February, and have been enjoying my new vehicle ever since. Entire process was a smooth sailing from the start. I’m especially thankful to David in sales for picking a great car for me, finance for fast paperwork and Ali for the new driver training session. These guys are the cream of crop of all dealerships in NoVA i’ve ever dealt with. Highly recommend Land Rover of Alexandria. More

(Now) former customer at this dealer since 2006 through FOUR different purchases. Going there for service meant passing at least two other dealerships closer to where I live. Well Never again if I can help FOUR different purchases. Going there for service meant passing at least two other dealerships closer to where I live. Well Never again if I can help it. Bought a package of wheel alignments on 2022. Bought 4, used 3. When I went to use the fourth, the dealer said I needed new tires. True that two tires had unusual wear but two were good. They said no sense doing an alignment with bad tires and they’re right. They gave me an estimate for four that was insane, however I had separately bought tires and had them sent there to install. however, a new (to me) service guy said they wouldn’t allow me to do that (never mind I’ve done it twice before there). So, I paid for four alignments panache last year with my old servixe guide (who left) but only got to use 3 because the dealership is stupid. Went to a different dealership (where my old service guide went) even FARTHER away from where I live and got new tires installed that I bought and had shipped from elsewhere. Hope LR Alexandria chokes on the extra money they got from my unused alignment 🤣. More

KZ was responsive and easy to work with, transaction was smooth. Good follow up from their delivery specialist smooth. Good follow up from their delivery specialist More

BEST EXPERIENCE EVER!!!Bought my first LR Defender from BEST EXPERIENCE EVER!!! Bought my first LR Defender from LR Alexandria and had a great experience. My salesperson Imo was very knowledgeable about BEST EXPERIENCE EVER!!! Bought my first LR Defender from LR Alexandria and had a great experience. My salesperson Imo was very knowledgeable about the vehicle and was happy to purchase it from him. The Manager Tyler was very helpful and made a usually unpleasant situation when negotiating very delightful and fun as we went back and forth negotiating. After a few days had there Encore Specialist Anthony gave me a visit to my home and he showed more quirks and features about my vehicle. He also gave me good information on which is a good Defender owners group to join on Facebook. I got a cool free LR hat too! I had some software issues with my radio in the beginning but I called service and they showed me over the phone how to reset my radio without going to service. I went back for a few additional items I purchased that needed installed and found service to be pleasant and got my loaner (not a Defender) and when I came back to pick it up the vehicle was washed and cleaned. I am glad my experience was much more different than most everyone else's, but I usually have very good experiences anywhere I go. More