Randy Wise Ford Inc.
Ortonville, MI
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I recommend the 'Giveaway Man"! My wife and I recently purchased a new Explorer from Randy Wise - from the 'Giveaway Man', John Durand. What a great experience. For a relatively sm My wife and I recently purchased a new Explorer from Randy Wise - from the 'Giveaway Man', John Durand. What a great experience. For a relatively small dealership the place was great - very personal service and everyone was very friendly! I will go back there if I need another Ford product, for sure. More
Great home town service I leased a Escape back in July and was so impressed with the service, it was worth the 35 mile drive with my son so he could lease his first new car. I leased a Escape back in July and was so impressed with the service, it was worth the 35 mile drive with my son so he could lease his first new car. John, right away, found the exact car my son wanted and had it dealer traded, from Ohio, and got it back to the dealership in one day. Both John and the finance guy, Bill, took their time with my son and explaining every aspect of leasing a car. Bill did a great job with the extras you can buy and my son added the wheel protection with his expensive rims considering how bad the roads are in Michigan. More
"Customer Service Really Does Matter" In a society now so consumed with volume, bottom line numbers, etc its rare to walk away from a major purchasing experience and say "Wow, that was a w In a society now so consumed with volume, bottom line numbers, etc its rare to walk away from a major purchasing experience and say "Wow, that was a wonderful experience from start to finish" John Durand is the man to be acknowledged here. He was on top of his game from my initial contact. He stands true to his word, he will take care of you!!!! He won't let you down. Also appreciated the customer care, manager Mike McDonald offered in addition. Im a very pleased customer. We will be buying a truck next month from them again :) "GO TEAM, WISE FORD" More
Terrible service department I brought my focus in because the transmission was shuttering. They reset the computer and it didn't seem any better. When I took it back up there I w I brought my focus in because the transmission was shuttering. They reset the computer and it didn't seem any better. When I took it back up there I went for a test drive with the technician Alan, and he told me it was normal and there was nothing they could do. The next day I took it to a different dealer and they told me my car failed the shutter test, and actually fixed my car. This service department is an absolute waste of time. More
Excellent service all around John Durand did not let me down, he works magic & got me into a Ford Edge! Very pleased with the service at randy wise ford, would definitely recommen John Durand did not let me down, he works magic & got me into a Ford Edge! Very pleased with the service at randy wise ford, would definitely recommend them to anyone! JoJo More
Very pleased with my 2016 Ford Escape This is my first time doing buisness with Randy Wise Ford. John Durand did a excellent job and was very honest and professional. I will always remain This is my first time doing buisness with Randy Wise Ford. John Durand did a excellent job and was very honest and professional. I will always remain a loyal customer and will refer people to John. Also was very impressed with the Finace Manager. More
Very Pleased with purchans of new 2015 Ford Edge. Salesman Derek O'Keefe was an excellent person to work with on my purchase. I would recommend him to others. My experience was excellent and I will r Salesman Derek O'Keefe was an excellent person to work with on my purchase. I would recommend him to others. My experience was excellent and I will return to Randy Wise car dealerships in the future for additional purchases of vehicles. More
Excellent service from sales and financing. This is my third vehicle with Randy Wise Ford and John Durand. I have never been disappointed and he has always given me exactly what I needed at the This is my third vehicle with Randy Wise Ford and John Durand. I have never been disappointed and he has always given me exactly what I needed at the price I wanted. More
Fantastic and easy to work with. Such a pleasure. Dave Swanson was a great salesman! Didn't mess around and let me drive the vehicles around as much as I felt I needed too. Didn't pressure me into pur Dave Swanson was a great salesman! Didn't mess around and let me drive the vehicles around as much as I felt I needed too. Didn't pressure me into purchasing anything right away. I love my new 2016 Escape! It's wonderful! More
Excellent customer service The sales agent was very helpful and accommodating. He listened to my needs and found the vehicle that best met my needs. The Used Car Sales Manager w The sales agent was very helpful and accommodating. He listened to my needs and found the vehicle that best met my needs. The Used Car Sales Manager was part of the process and offered any help if needed. The Finance agent carefully explained all options for purchase and then explained all the necessary forms before signing. The Service department had always done excellent work on my other vehicle and that continued when checking over my new pre-owned vehicle. The few minor items that needed attention where cheerfully and promptly taken care of to my complete satisfaction. An overall great experience. I would highly recommend Randy Wise Ford in Ortonville MI to anyone looking for a new/used/lease vehicle or service for their vehicle. More