Randy Wise Ford Inc.

Very positive experience We found that we had to unexpectedly look for a replacement vehicle after ours was too expensive to repair. My wife was put in touch by the service de We found that we had to unexpectedly look for a replacement vehicle after ours was too expensive to repair. My wife was put in touch by the service department with John Durand. John was honest, professional, and actually worked with us to give us the best deal possible on a new vehicle. It was such a pleasant experience compared to several in the past from other dealerships. He has earned our trust and future business. More

Excellent Buying Experience! First, let me say that I do not write reviews often and am a bit cynical when reading reviews. For this reason, I feel it is important to write a rev First, let me say that I do not write reviews often and am a bit cynical when reading reviews. For this reason, I feel it is important to write a review for those with similar personalities. I recently purchased a new F150 from Randy Wise and Sherri in internet sales was excellent! I could not have asked for any better service! She did what she said she would from the start, with no surprises (except positive), and I could not be happier. Note: I work less than one mile from the largest Ford dealer in the USA and would not ever hesitate to make the 30 mile drive again to receive the type of customer service that I did from Sherri and the team at Randy Wise. Thanks! Tom More

Bad tires on a ford certified car. Replaced 2 tires I bought a ford certified car that passed all inspections. It pulled to the right during test drive. The salesman "JOHN DURAND",said not to worry beca I bought a ford certified car that passed all inspections. It pulled to the right during test drive. The salesman "JOHN DURAND",said not to worry because it was ford certified and would be taken care of. Bought it. Further inspection found that tires were bad. Only replaced 2 of 4. I now drive with 2 different types of tires and tread length. I,as would most of you would not buy a 24000 car without matching tires. John Durand did not do what he said he would. Yes,he fixed the problem. But only half of it. Answer this. Would you put 12000 down on a car that was "Ford Certified ",only to find out you get 2 different types of tires from them to dix the problem? !!!. This is why my wife will look elsewhere for her next car. The silver tongue got me once. Not twice.Btw I fought for weeks for a set of 4. They shipped me to different departments until I gave up. More

John Durand #1 My first time buying here and I have to say I was very happy from beginning to end. I was lucky and blessed to get John as my sales person. No doubt My first time buying here and I have to say I was very happy from beginning to end. I was lucky and blessed to get John as my sales person. No doubt I will be returning in the future and will highly recommend their business to others. Thank you Randy Wise Ford Inc. and keep the great job John!!! God bless you. More

John Durand Rocks!-Thank you so much! Like many people the recession of 2008 hit me and my family hard. Due to income reductions my credit rating suffered. I have been able to recover so Like many people the recession of 2008 hit me and my family hard. Due to income reductions my credit rating suffered. I have been able to recover some the past two years but knew a car loan would be out of the question. I totaled out my car in an accident with a deer and needed to replace it. In addition my 16 year-old daughter was ready for her license and living in Michigan on dirt roads that are tricky in the snow I wanted a newer vehicle with AWD and the latest safety equipment. I was able to save enough to purchase a used vehicle and went in to see John. After a discussion of my options I left the dealership convinced I was going to have to use all my savings on a used vehicle. On my way home John called me and suggested a pre-paid lease. I immediately went back to see John and he initiated the pre-paid lease process and walked me though all the needed income and credit history documentation. John had me approved by 4 pm the next day and I was able to surprise my wife and daughter with a beautiful 2016 AWD Escape with all the latest safety technology while keeping dollars in my savings account! More

Amazing! Highly recommend Randy Wise Ford in Ortonville. John Durand had us in a newer Explorer in hours! Best Ford dealer experience I've ever had! They just Highly recommend Randy Wise Ford in Ortonville. John Durand had us in a newer Explorer in hours! Best Ford dealer experience I've ever had! They just make it simple!! More

Friendly, helpfull and courteous Rick was courteous from the Phone call to the handshake as i picked up the car under factory warranty. Service was timely, quick and accurate. Thank y Rick was courteous from the Phone call to the handshake as i picked up the car under factory warranty. Service was timely, quick and accurate. Thank you More

Very satisfied It is a pleasure to go here. Very friendly and professional. I have sent my family to this dealer with great results. Idive and extra 17 mile to go he It is a pleasure to go here. Very friendly and professional. I have sent my family to this dealer with great results. Idive and extra 17 mile to go here. More

I had NO appt. and they serviced my car within one hour I stopped in with no appt. to set up a service appt. but they let me stay and got my tires rotated and had me out the door within an hour. Great servi I stopped in with no appt. to set up a service appt. but they let me stay and got my tires rotated and had me out the door within an hour. Great service area and very friendly service. Great dealership to work with! More

Could not be happier I've done business with this dealer my entire life, in fact my whole family has ever since I can remember. I am 100% happy with the service I recieve. I've done business with this dealer my entire life, in fact my whole family has ever since I can remember. I am 100% happy with the service I recieve. I just bought a new f150, I was blown away how quickly John Durand was able to find exactly what I asked for. Go see him and you will not be disappointed. Thanks to everyone at Randy Wise! More