Randy Wise Ford Inc.

Service is the name of the game when it comes to purchasing a new or used vehicle. My wife and I had a GREAT experience working with John Durand at the Randy Wise Ford dealership. John was not the purchasing a new or used vehicle. My wife and I had a GREAT experience working with John Durand at the Randy Wise Ford dealership. John was not the typical overbearing aggressive sales person. He listened closely to our needs and provided us with several options. On our initial visit to the dealership we were not successful in locating our next new ride, however, John continued to work with his connections and located the perfect vehicle for our family. Like most people my wife and I are very busy and to help us in our search John arranged for a test drive at my office. I was able to take a test drive and even bring the vehicle over to my wife's office so that she could take a look at it. My wife and I loved the vehicle and decided to purchase it. The next day after I took care of getting insurance lined up, John again arranged to have the new ride delivered right to my office where I signed all of the paperwork and took possession of my new vehicle. This has been my best experience ever with a dealership and car salesperson. I want to personally thank John for his outstanding customer service skills and to Randy Wise for having such a service oriented staff. They really exceeded my expectations! More

Overall excellent experience. John Durand was extremely accomodating and even had the truck delivered to my house. I am extremely happy with my purchase and will indeed be a repeat customer. Kudos! accomodating and even had the truck delivered to my house. I am extremely happy with my purchase and will indeed be a repeat customer. Kudos! More

Excellent sales experience. John Durand was a pleasure to work with. Located 2012 Fusion on the web-site and thanks to John's professional and thorough follow-up we finalized everything over the phone an to work with. Located 2012 Fusion on the web-site and thanks to John's professional and thorough follow-up we finalized everything over the phone and picked up the car two days later at a time convenient for us. Shawn Hale had our paperwork ready when we arrived and helped us select a Ford Extended Service Contract that met our needs. Fantastic experience overall. Definitely will recommend Randy Wise Ford to friends and neighbors. More

I came in and wanted to test drive the new Focus. Rob was patient when my family wanted to try out 3 other vehicles. While test driving a few, my husband decided to up grade his vehicle - and wasn't eve was patient when my family wanted to try out 3 other vehicles. While test driving a few, my husband decided to up grade his vehicle - and wasn't even looking to. I appreciated that the staff stayed late just so I could take that Focus home. I brought it back to have it detailed and Rob was fantastic. Showed me alot about the car - all the bells and whistles. Shawn was very knowledgeable and I appreciated his patience with the paperwork. Come to find out - we had a very close friend in common. This experience was fantastic. I would recomment this dealership anytime. Also - I previously had a Ford Mustang, which I did not purchase from her that required extensive work on it. The service department is beyond fantastic there. Zach is always super helpful and fun and Mark is always willing to bring his knowledge to your situation. I enjoy dealing with this dealership!! :) More

My daughter was looking for a used car and went to many dealerships before she settled on Randy Wise in Ortonville due in part to Brandon Burton, her sales person. She went to this dealership 3 times befor dealerships before she settled on Randy Wise in Ortonville due in part to Brandon Burton, her sales person. She went to this dealership 3 times before making a decision and was never pressured by Brandon. He was professional, knowledgeable, thorough and down to earth. It is sometimes overwhelming to shop for a used car but we felt comfortable with the advice and guidance Brandon gave. He went above and beyond to make sure my daughter knew how the car operated, how to check the fluids, etc. We were very happy with our purchase but happier with the level of customer service Brandon offered. We would definitely recommend both Brandon and this dealership. More

I bought a "certified" used Ford. The rear brakes started giving me problems after a week. I dug a little deeper and found the vehicle certification was not done ;half " Only thing t rear brakes started giving me problems after a week. I dug a little deeper and found the vehicle certification was not done ;half " Only thing that the tech did was change oil, wiper blades, and new front rotors and pads. I found a dirty air filter ( i replaced in the driveway, it was that bad), dirty cabin filter ( I cleaned at home), rear differential not checked, low brake fluid, oil dripping from oil filter and drain plug, mouse nest under the intake, I had to back off the rear parking brake in my driveway so I could drive it. I contacted the dealership, nooo problem we will send up another car and bring yours back and take care of the problems. Dealership sent up a filthy car, with bald tires. I had to wash and clean it, it was that filthy! I was contacted by the service manager, "yep we have taken care of everything, we inspected the rear brakes and they are within tolerance". I asked if they had inspected the inside parking brake pads, "um no, they seem to be working fine". I added that I would like the rear pads and rotors replaced due to the fact that they had been heated so badly and that the pads were badly glazed. "Nope can't do that they are within tolerance" The dealership brought my car back, my wife met them with there car and the driver had my wife sign a blank rental form before he would give her the keys to our car! Car still had dirty battery terminals, and low brake fluid! Now the rear brakes are sqeaking! Thanks alot Randy Wise ford, I like the car but I hate the whole experience, and am reminded everytime I get in it! More

I was a little skeptical about purchasing such a pricey vehicle out of state but John made it simple and professional. John worked with me on the price and he delivered his promises. It's sad that one of m vehicle out of state but John made it simple and professional. John worked with me on the price and he delivered his promises. It's sad that one of my best car buying experiences came from out of state-I never been treated so well and I never met John or Mark who handled the transport. Also the finance manager took care of me on that end without the normal BS! 5 stars to a dealership I will probably never get to see! Lol! Thanks again! More

John Durand is the nicest and most efficient person I've ever worked with at any dealership! He was prompt and did not string us along or do the old bait and switch, not wishy-washy about numbers or figure ever worked with at any dealership! He was prompt and did not string us along or do the old bait and switch, not wishy-washy about numbers or figures, etc. We are so happy with our purchase and even though it was like a 40 mile drive to the dealer, we would do it again in a heartbeat because the service and end result was so worth it. More

I was BLOWN AWAY by the experience of buying with these guys. I was looking for a 2012 Escape, had to be gray, had to be 4wd and I did not want a license plate bracket on the front. I went to 3 other dea guys. I was looking for a 2012 Escape, had to be gray, had to be 4wd and I did not want a license plate bracket on the front. I went to 3 other dealerships (all much larger than Randy Wise) and the sales people there didn't have what I wanted, and all tried to sell me something that I didn't want. John Durand told me he'd find my perfect car, and within a day, he did. He found it all the way in PA, and arranged a dealer trade. When I got to the dealership, I received a super warm welcome, everything was ready for me so the process was quick and easy. Shawn Hale is a young guy, or maybe I'm just getting old. But I didn't expect the very high level of professionalism and the expertise he displayed when walking me through the financing and warranty paperwork. He did a perfect job. Lastly, just when I thought I was on my way, Steve came out to show me the technical aspects of the new car. Within seconds he had my phone connected to the blue tooth and he gave me a great overview of how to use it. He was super knowledgeable, very friendly, and I left feeling that I truely could call anytime with questions and he would be happy to help. I will definitely refer everyone I know to this team and will be a return customer myself. More

Great car buying experience. John Durand was very helpful. He found what we were looking for on a very short time frame and was able to make everything very simple and fast. We had trade-ins and very helpful. He found what we were looking for on a very short time frame and was able to make everything very simple and fast. We had trade-ins and very specific things we wanted in our car, but still the process was very simple, straightforward and fast. We shopped our trade-ins around and found that Randy Wise gave us the best deal for them. In the past I have used Randy Wise a few times for service and it was a horrible experience. In general it was slow and I had to keep calling the dealer to get an update on the progress or even find out what was going on. That was a few years ago so hopefully there has been some staff changeover. I can't really rate how the service is now. However, I would, without a doubt, buy from Randy Wise Ford again. I just am not sure if I would try their service department again. More