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Randy Marion Subaru - Service Center
Mooresville, NC
1,100 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,100 Reviews of Randy Marion Subaru - Service Center
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August 28, 2023
I was very pleased with my service and can offer up NO complaints! All my dealings with staff were professional and courteous. complaints! All my dealings with staff were professional and courteous. More
by toneycjacobs
Verified CustomerEmployees Worked With
August 27, 2023
Friendly, professional, honest and service done in timely fashion. Took time to explain what needed to be done at next oil change fashion. Took time to explain what needed to be done at next oil change More
by jgomez1015
Employees Worked With
August 27, 2023
My first experience with servicing my new Acent and am super pleased. Easy drive in check in services and a comfortable environment for waiting. The staff was friendly and polite being super helpful and i super pleased. Easy drive in check in services and a comfortable environment for waiting. The staff was friendly and polite being super helpful and in no time I was on my way home. I love my new Subaru and am a huge fan of Randy Marion Subaru. More
by rodneygkale
August 27, 2023
Great service and people always ready to help wherever they can. Will always come back here. they can. Will always come back here. More
by RILEY.B.DONAHUE
August 27, 2023
Mark & all Svc. Writers are very friendly and knowledgeable. I’m very pleased with the results of work done on my car. Writers are very friendly and knowledgeable. I’m very pleased with the results of work done on my car. More
by ONAPHILLIPS
August 27, 2023
Just as expected. 15 words are an extremely useless number to pick for a review. Because of your foolishness I will no longer respond to your surveys. 15 words are an extremely useless number to pick for a review. Because of your foolishness I will no longer respond to your surveys. More
by lcoppedg
Employees Worked With
Tom Gilbert
August 26, 2023
Service reps have very limited knowledge. Was told initially no problem with brakes even though I told them there was an issue. Had the windshield wipers changed at previous visit and from Was told initially no problem with brakes even though I told them there was an issue. Had the windshield wipers changed at previous visit and from that point had skipping issues. Rep said nothing wrong with our wipers but had to pay for yet another set. It would be nice to be able to trust the service reps but not so much More
by CORL1816
Employees Worked With
None of these helped is
August 26, 2023
This is a difficult review to write as I had a tremendous experience buying my car here. Yesterday I was in for my first service and it too was a great experience until I was paying and was told that there i experience buying my car here. Yesterday I was in for my first service and it too was a great experience until I was paying and was told that there is a 3% surcharge for using a credit card — that left me with a very negative feeling. To my service advisor’s credit, she adjusted my bill downward to erase the fee, but I feel like Randy Marion is big enough to absorb that cost and/or adjust their pricing accordingly. I am a VERY small retailer myself and I absorb the costs instead of nickel and dimming my customers. With that said, I’m quite certain I will take my service needs elsewhere. Let me reiterate, the purchase/sales process was awesome (a process I usually abhor) the payment for service experience was about 3%. More
by Dan P.
