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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,303 Reviews

1,303 Reviews of Randy Marion Subaru - Service Center

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April 08, 2024

My husband and I love this dealership! They treat us like family. We are always well taken care of. We actually enjoy our service visits! More

by mayberrygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2024

I Like the service technicians, they have always done well by me. By me. By me. By me. More

by MASON.DOUGLAS.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom, Hailey McCann
April 06, 2024

Kathryn was very pleasant to deal with. It is a pleasure to come in and not be told a dozen things you didn't plan on having done need to be done. More

by jeannehgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
April 06, 2024

While Tim wanted to let me know that Randy Marion would as a courtesy fix the issue this time (even though my car has a bumper-to-bumper warranty) and offered me a lecture on where to park my car to minimi More

by JSELLIS2
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tim - Service Manager, Hailey McCann
April 04, 2024

Everyone is always very nice. However, please do away with the 3% credit card fee. It is not a good look. More

by mhallwv
Recommend Dealer
Yes
Employees Worked With
Hailey McCann
April 04, 2024

Absolutely appreciative of the wonderful service at Randy Marion Subaru!! Kathryn, my service representative, and Joe, the mechanic, were wonderful. All my options were thoroughly explained and they were abl More

by THELINTONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, the mechanic who repaired my car, Kathryn Ransom
April 03, 2024

Mark the service writer and Joey the mechanic have been great! Very pleased with both! More

by RANDR659
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey the mechanic-
April 01, 2024

Very pleasant Customer service and 24000 mile service in just an hour as they told us. Also a comfortable waiting area while my car was serviced. More

by debrapudgil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2024

Timely appointment with great customer service by all especially Mark! Thank you also for the coffee and snacks. More

by TUQNEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2024

My visit was due to an oil leak covered under my extended warranty. The repair required the engine to be removed, and took 3 days. But I got to drive a new Crosstrek for that period, so no disruption to ou More

by lilync69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
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