Randy Marion Subaru - Service Center

Poor communication from service department. Did not look at my car on the day of my appointment. Was told it would be inspected first thing next morning- that did not happen. Had to stop by dea Did not look at my car on the day of my appointment. Was told it would be inspected first thing next morning- that did not happen. Had to stop by dealership in person and demand that they return my vehicle by a specific time so that my wife would have a car to drive. Rescheduled maintenance for later in the week and called the day before to see if the parts were in. After several calls- left messages but no return calls, found out that the parts had not been ordered. Now we’re scheduled for later the following week. Wish us luck. We were actually considering purchasing a new Subaru but are now looking elsewhere. More

Great staff. Great environment. Very friendly. Waiting area was very nice. It was comfortable, had snacks and place to work while I waited. Great environment. Very friendly. Waiting area was very nice. It was comfortable, had snacks and place to work while I waited. More

The service that I had done oil and rotation Took longer than expected otherwise all good than expected otherwise all good More

Had issue with tire pressure monitors. Tim found a screw in tie and fixed the tire Tim found a screw in tie and fixed the tire More

Great customer service! They got my car in right away and fix the blown valve, I had it back the next day!! They got my car in right away and fix the blown valve, I had it back the next day!! More

I brought in a coupon from their website (with the help subaru of america phone call). The coupon was for an oil change $64.95 for my 2024 Outback. The coupon did not indicate there would be "add on" fees subaru of america phone call). The coupon was for an oil change $64.95 for my 2024 Outback. The coupon did not indicate there would be "add on" fees (in this case $10.86) nor did it say a 3% credit card fee would be added onto the total bill. This is very misleading and deceitful. I never experienced this kind of predatory practice at my former Subaru dealership in Virginia. SInce i have no other recourse i will have to rate the service department with 0 star since they represent Mr. Marion's business. More

Scheduled routine servicing was begun at appointment hour and finished in approximately 1.5 hours. Clear and efficient service. and finished in approximately 1.5 hours. Clear and efficient service. More

Mark quickly diagnosed a broken sensor on one of the new tires; fixed it and sent us on our way. Harry tires; fixed it and sent us on our way. Harry More

Good service. Were busy took 2 hours but was ok. End of month expected. Thank you Were busy took 2 hours but was ok. End of month expected. Thank you More

This was an instance where I actually got good news on a car repair. After running a diagnostic test, they discovered the thermal regulator was defective. Turns out it was under extended warranty so the r car repair. After running a diagnostic test, they discovered the thermal regulator was defective. Turns out it was under extended warranty so the repair was free. They gave me a loaner car for a day. The whole process was hassle free and the staff at Randy Marion Subaru was friendly. More