Randy Marion Subaru - Service Center

The people I encountered in the service department were professional and courteous. My appointment was for 10 AM. It took over three hours to identify and eradicate the noise in the consul area. professional and courteous. My appointment was for 10 AM. It took over three hours to identify and eradicate the noise in the consul area. More

I always feel welcomed when we have our Subarus serviced at this dealership. The service technicians always listen to our needs and they never ever over sell their services. at this dealership. The service technicians always listen to our needs and they never ever over sell their services. More

I always have great service at this dealership. They are great and dependable. If something is needed for my vehicle they give me options. They are great and dependable. If something is needed for my vehicle they give me options. More

Communication is horrible part and repair would not have happened if I don’t question happened if I don’t question More

The purchase of my Crosstrek started out rough. I lost a lot of sleep over this purchase with the poor communication with the salesperson. I learned you never buy anything using a young salespers I lost a lot of sleep over this purchase with the poor communication with the salesperson. I learned you never buy anything using a young salesperson. Yes, they have to learn, but they also cause a lot of problems for the customer. After several weeks of getting no resolution to the problem, I was ready to turn the Crosstrek back in. Thankfully, Brian Fogarty and Michael Coffee stepped in to help. They were both so nice and went above and beyond to make sure I was completely satisfied with my purchase. They were determined to make me fall in love with my car again....and they succeeded!! Michael Coffee even called several times to make sure everything was okay. I truly appreciate everything they did! More

Excellent prompt service. Thank AJ. for the quick appointment; Chris and Katherine for you help. I was trying to get to Highlands for a family reunion. Felt stranded. Thanks Thank AJ. for the quick appointment; Chris and Katherine for you help. I was trying to get to Highlands for a family reunion. Felt stranded. Thanks for the loaner car. You were all a true Godsend. I have told everyone about your amazing service department. More

I trust Mark and the entire service department. I have been having my vehicles serviced here for years. They always treat me fairly and courteously. I have been having my vehicles serviced here for years. They always treat me fairly and courteously. More

You are made to feel the like family from the time you arrive until the time you leave. arrive until the time you leave. More

The charge to replace an O2 sensor seems based more on how much they think they can take someone for, almost $700, this seems about 2x what would be a fair charge for this. When I questioned the amount I how much they think they can take someone for, almost $700, this seems about 2x what would be a fair charge for this. When I questioned the amount I was told, "I don't set the price" and then told it comes with a one year warranty, A laughable justification. I don't mind paying for good service but this more like opportunistic theft. I avoided this dealership for years even though they are closest to me but gave them a try in this case and then had a lapse in judgement when I approved them going ahead and fixing it since the car was already there. I'm surprised Subaru allows these guys to damage their brand, I've always gone to Subaru for service and have otherwise had good experiences. Randy Marion, "The King of Price" Indeed. Gave them 2 stars because they did fix the vehicle More

Let's start on how personable everyone in this dealership is. I entered before my appointment and was taken and processed smoothly. I always refer to them to know what might be necessary as they are the ex is. I entered before my appointment and was taken and processed smoothly. I always refer to them to know what might be necessary as they are the experts. This time I got an inspection but was advised why nothing else was required and when I should come back again. The waiting area is so clean and presentable with a selection of water, coffee, and snacks to ensure those waiting are comfortable. Noone passed me that didn't say Good Morning, do you need anything...really where else does this happen. Kudos to all the staff and a special shout out to Tom More