Randy Marion Ford Lincoln
Statesville, NC
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Worst dealer around. For starters we drove an hour for this used car and the salesman Doug was great. The thing that made this terrible was that as soon as we left the che For starters we drove an hour for this used car and the salesman Doug was great. The thing that made this terrible was that as soon as we left the check engine light went on and we were told by the VW dealer by us the code was cleared by the last dealership right before we test drove it. We took it in and it needed a new catalytic converter 1 day after buying the car from them($1300 fix). In addition they put a paper temp license plate on our car and it was pouring rain the next day we got pulled over because the paper must have ripped in the rain and it fell off. We called the dealership and they wouldn't send us a replacement. They really didn't want to negotiate and the experience as soon as we left was terrible. I would not recommend this dealership to anyone. They also pride themselves being the largest Ford dealership in the southeast which the could be but are scam artists. More
purchase New F-350 They were very nice and helpful and did what that said they would. Traveled 5 hours to buy my truck from them and was very satisfied with Randy Marion They were very nice and helpful and did what that said they would. Traveled 5 hours to buy my truck from them and was very satisfied with Randy Marion Ford More
Update your Service Notifications Do not send emails for an appointment for service unless you have the product to install. The shades were found at another dealer and brought back wh Do not send emails for an appointment for service unless you have the product to install. The shades were found at another dealer and brought back while I waited. Staff was very nice. More
Professional From Top To Bottom I took my wife's 2016 MKX in for service on what I believed was a short, involving the power seats and steering wheel abilities. My first point of con I took my wife's 2016 MKX in for service on what I believed was a short, involving the power seats and steering wheel abilities. My first point of contact was Nate at the service bay. He greeted me with a smile and hello, and from that point on they treated me like I was the only customer in the service department. Kurt, Nathan and Heidi all went above and beyond what I was expecting to keep me informed on the issues and getting it repaired. I even got a car wash which was greatly appreciated. I will continue to bring all three of my vehicles to them for service. They treat my cars like they own them. Thanks guys! More
Great people, service, and product Service department is great!! They always get us scheduled when it is convenient for us, promptly provide the service, and get us on our way. Service department is great!! They always get us scheduled when it is convenient for us, promptly provide the service, and get us on our way. More
Highly Recommend We cannot think of any area of our visit, purchase or delivery of our New 2019 F250 SD XLT where ALL involved didn't go above their call to provide us We cannot think of any area of our visit, purchase or delivery of our New 2019 F250 SD XLT where ALL involved didn't go above their call to provide us with EXCELLENT & OUTSTANDING service. When Randy Marion says "we'll beat anyone's" deal you can count on it. We went out of our way to go there and they went out of there way to make our dream deal a reality. More
Great dealer to work with! Thanks to Nick Moore for the special attention he does for his customers! Also thanks to the service technician who worked on my truck. They show extr Thanks to Nick Moore for the special attention he does for his customers! Also thanks to the service technician who worked on my truck. They show extremely care and cleanliness with their service. More
Drive one hour to get vehicle serviced. Only dealership I feel comfortable with servicing my vehicle. Live over one hour away but keep making the drive because of the way I am treated by thi Only dealership I feel comfortable with servicing my vehicle. Live over one hour away but keep making the drive because of the way I am treated by this dealership. Advisor is great! More
Total service Had a regular total service . Oil change tires and fluid levels . Was wanting a detail but there was not time . I was a little disappointed on that bu Had a regular total service . Oil change tires and fluid levels . Was wanting a detail but there was not time . I was a little disappointed on that but over all service was good . The car was even delivered to my husband at work . Thanks More
Friendly staff and quick to address our issues. Always kept us informed as we waited for truck to be built. Also best price around for sure and quick to address our issues. Always kept us informed as we waited for truck to be built. Also best price around for sure More