Randy Marion Ford Lincoln

The sales person lied to me and didn’t want to fix my truck BAD truck BAD More

They were professional and made it their job to get to know our personal family needs and situation. know our personal family needs and situation. More

Friendly, helpful and courteous. I told the sales person the vehicle I was interested in including color and features and he immediately brought two choices that were on the lot for I told the sales person the vehicle I was interested in including color and features and he immediately brought two choices that were on the lot for me to take a look at and then off for a test drive. Couldn’t have been easier! More

We ended up paying cash for our 2025 Explorer Platinum because the finance manager was an absolute jerk. In fact we had an argument and as we got up to leave he harassed me all the way to the door. We e because the finance manager was an absolute jerk. In fact we had an argument and as we got up to leave he harassed me all the way to the door. We ended up returning to buy the car but only because we could buy it in cash and were reassured the finance manager wouldn’t get any part of it. Also, we have 800+ credit but the dealer ran our credit FOUR TIMES over a two day period and also had four lenders also make credit inquiries. This many inquiries lowered our credit rating and I believe it was because of either incompetence or it was deliberately done to lower our credit score so that they could justify a higher run interest rate. The only reason this isn’t a one star is because Chad and David in sales were really nice guys and improved the situation. More

Most of the people that work at LINCOLN dealership are great people . The service people have no idea what they are doing . Took my Lincoln there for service for 7 years . No other people (other than a f great people . The service people have no idea what they are doing . Took my Lincoln there for service for 7 years . No other people (other than a fixed tire one time) touched it . From 2022 to 2024 every time I took my car in, I remarked how my engine coolant was down in the reservoir all the time . There wasn't any leaking under the car it just disappeared . I had bought coolant three times to add to the low reservoir . I even gave them an almost full container and had them flush entire system . Every time I was assured that all was fine with the car . Until it wasn't, of course . The car was NC inspected in MAY 2024 with an all okay ! Three weeks later the car would barely run . Returned to dealer service and was told would need a new engine, $9000 cost, because coolant was leaking into engine cylinder chamber . So now I know where that coolant was disappearing to for 2 years . Advice for others , don't get your vehicle serviced at this dealer . More

Many people complain about dealerships but I found working with Randy Marion Ford was easy. After communicating via emails, texts and phone for about a week I walked in and had convinced the salesman working with Randy Marion Ford was easy. After communicating via emails, texts and phone for about a week I walked in and had convinced the salesman to give me what I thought was a great deal. Out the door at $60k and a free drop in bed liner for a 2024 Flash. It was every penny I had saved over 5 years for just this truck. Rico is an honorable salesperson too. I paid cash and did not have a trade in. More

Very smooth and easy process! ! Great people to work with!! Great overall experience!! Scottie was great to work with! ! Great people to work with!! Great overall experience!! Scottie was great to work with! More

Outstanding service! They can and picked up by truck. Serviced it and delivered it back to me! They can and picked up by truck. Serviced it and delivered it back to me! More

Always friendly and helpful Always helpful in pricing and taking care to fix my pickup and taking care to fix my pickup More

Not the dealership fault but very disappointing that this 2024 Nautilus Black Label had 6 recalls. The vehicle was only 9 months old with 5K miles. 2024 Nautilus Black Label had 6 recalls. The vehicle was only 9 months old with 5K miles. More