Randy Marion Chrysler Dodge Jeep Ram of Salisbury

Recall for Cruise Control I took my 2018 Jeep in for a recall on the cruise control. DAVID greeted with a smile and a good morning. I signed the paperwork and the whole process I took my 2018 Jeep in for a recall on the cruise control. DAVID greeted with a smile and a good morning. I signed the paperwork and the whole process was completed in less than the expected time. I have worked with DAVID before and found it to be pleasureable as was my experience this time. More

Great experience!! My wife loves her Jeep Just purchased a 2015 Jeep Cherokee Sport. Purchased for a great price ($2000 drop) and that enabled me to be able to purchase the Coverall warranty a Just purchased a 2015 Jeep Cherokee Sport. Purchased for a great price ($2000 drop) and that enabled me to be able to purchase the Coverall warranty and the GAP insurance (had to add a little extra total). Now I have a Lifetime Powertrain Warranty as well as coverage of electrical and all other non- routine maintenance parts for 4 years. That's peace of mind and I also got a sweet ride. My salesperson Tommy Boykin was awesome and super nice. Thanks so much for the experience. Todd and Marlana Ward More

Having my truck serviced and detailed I had my 2007 3500 Ram serviced and The passenger air bag replaced. While checking in we forudout that we could have the vehicle detail. This is the I had my 2007 3500 Ram serviced and The passenger air bag replaced. While checking in we forudout that we could have the vehicle detail. This is the best thing to keep your vehicle like new. what a great job these folks did to my truck and the cost is right. I tell all my friends that the best place to have your vehicle detailed at is at Gerry wood Dodge. My truck gets used hard, and it was looking rough. What they did was amazing. It looks new inside and out all the way through. I get complements on how great it looks. It's the best deal anywhere. Best money I spent for this kind of work. I'm going back. Thank you. More

Great Service After taking our Dodge to a dealer in Concord for a number of years, following a move to Salisbury, we took it to Gerry Wood. They were quick, efficie After taking our Dodge to a dealer in Concord for a number of years, following a move to Salisbury, we took it to Gerry Wood. They were quick, efficient, and professional. A much better experience than that Concord dealer. More

Regular service I was there on a Saturday and it only took a hour to have my oil changed, tires rotated,and a in cabin filter replaced. The last time I had this perfo I was there on a Saturday and it only took a hour to have my oil changed, tires rotated,and a in cabin filter replaced. The last time I had this performed at another jeep dealership it took almost 2 hours for the work to be performed! Thanks for the timeliness!!! More

Knowledge and Patience This is a follow up to a review I had written when I was rather upset. First, as in my last review, I would like to thank the service department for This is a follow up to a review I had written when I was rather upset. First, as in my last review, I would like to thank the service department for their work on my 2015 Ram 1500. They, Mike and Lou spent time with us and explained the situation, in a dumbed down version. They were professional and courteous. I was worried about the safety of the vehicle, I was informed about a limp-mode that Ram has added to their trucks. No matter the situation, the vehicle would limp to a halt. They also explained to us that the vehicle was thoroughly inspected and the part that faulty part was inside the brake itself. By simply taking off the wheel, you would have never see the issue. Fortunately, by engaging the parking brake, it triggered the sensor which in turn set off the visible notification in the vehicle. Again to point out, Mike and Lou explained everything and the service department, as usual, was up to the task of repairing the Ram. No matter what our thoughts may be about Gerry Wood Ram, we are still going to be customers to the service department. More

Not the day i planned Had appointment to look at a used car.. When that car did not turn out to be what i was expecting ....i was ready to leave to return home and Travis Had appointment to look at a used car.. When that car did not turn out to be what i was expecting ....i was ready to leave to return home and Travis pointed me in the right direction... Took home a 2018 Scat Pack Charger Now thats a good salesman..the deal was right for me...it took no time at all arived at 9:30 was on my way 2:30....could not have been a better experience More

Always excellent service I’ve always gotten excellent service from the friendly staff there for the past 7 years. I’ve come to know them personally and am always greeted with I’ve always gotten excellent service from the friendly staff there for the past 7 years. I’ve come to know them personally and am always greeted with friendly smiles and quick and efficient service, even with several major repairs. Mike, Monica, Lou, Josh, Shane, and the others are respectful and helpful, explaining all repairs and routine maintenance. A pleasure to deal with them! More

Service department very welcoming and exceptional service Went in for routine service, Josh was very friendly and efficient. Small problem with left back turn signal. Ordered the replacement for me and to Went in for routine service, Josh was very friendly and efficient. Small problem with left back turn signal. Ordered the replacement for me and told when it would be in and when to come back. The whole experience was very well done. More

Great experience Gerry Wood and its employees made me a great deal and made it hapoen quickly. It was a pleasant, easy transaction done remotely. I would highly recomm Gerry Wood and its employees made me a great deal and made it hapoen quickly. It was a pleasant, easy transaction done remotely. I would highly recommend this dealership. More